From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I was missing a rebate and they immediately applied it to my account. Not the first time this has happened. It's rare that they don't catch the item but they always come through.
Also, they notified me of an available rebate on an item that I purchased but didn't add to my account. I had time to add it!
You can easily collect rebates and quickly and easily redeem your earnings for gift cards, which can be used pretty much immediately after redemption.
Ibotta have always fixes my concerns. I think they have a great team wiling to solve our problems. Thanks.
Frustrated after traveling to get this offer and zero found
Thanks Ibotta care team for resolving my issue.
Your assistance was greatly appreciated!
Saving is important to me but Life is hectic, sometimes I miss offers, ibotta reminds me giving me a chance to claim missed offers I purchased Thank You Ibotta
Saludos mi nombre es Damaris Diaz es respecto al reembolso de las costillas de cerdo compre dos paquetes rn el supermercado Pueblo y no me quizo cojer el barcode de dos paquetes de costills y lo entre manual y ta.Espero me ayuden con esta situacionmpoco
No matter what I try or what I do, I will scan the item in the store, verify that it qualifies for the rebate and then I go home submit the receipt and they deny the rebate. I wouldn't even purchase the item if it weren't for the rebate, Instead, I could buy the generic brand which would be the same price or cheaper than the namebrand with the rebate. And when I try to show them that they're wrong, they give me vague responses and I never get my rebate money. Overall, this app will get you money in rebates, but also cost you money that you could have saved otherwise.
I wanted to collect $2.75 for my Costco Cetaphil Gentle Skin Cleanser purchase. Unfortunately the app wouldn't recognize the bar code or receipt. Thankfully the Help link connected me to Fe from customer service. I resubmit the items, Wah La. I received payment. Thank you Fe and Ibotta. I'm happy.
Someone told me about it because she loved it.she loves getting cash back. And getting free things
I can't link the account to hannafords so I lost points there..
I have used Ibotta for quite awhile. In the last 6 months I have missing cashback and have to go back and rescan when it didn't get picked up the first time. I would prefer to have it go through more smoothly.
I was sent a three question questionnaire about the Olympics that would give me a $3 bonus...if answered correctly...I answered all three questions correctly and was promised the $3. But it never came...so that's why I needed to contact customer service...and awhile later it was corrected...Thank you... IBOTTA!
He bought three cans of Purina beyond wet dog food, and only received credit for two cans!
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Great response time. Problem was resolved quickly and cash back was deposited into account.
I scanned an item's barcode before purchasing and Ibotta advised barcode matched. Upon receipt submission the Ibotta system did not award me the $2.00 offer. Upon contacting support, I was informed the offer was not awarded because of a coupon used on the same purchase. Gladly, Ibotta adjusted my account with the offer and reminded me the offer cannot be combined with a coupon. I was glad for Ibotta's wonderful electronic communication upon submitting a ticket.
My receipts seems to miss items more and more now…. Very disappointing… and harder and harder to earn money
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
I didn't get my cash back from buying Cascade platinum dishwasher detergent,45 count last week and it was on my receipt.And you said you couldn't find a match on my receipt. This is not the only time this has happened.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
It is so easy to check the Ibotta list, mark what I want and then shop at one of my favorite stores and have them add to my Ibotta earnings.
I love using Ibotta and so easy.I used to clip coupons.I love ibotta
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!