Ibotta has a rating of 4.2 stars from 4,565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.
Ibotta has been great! I get cash back for everyday items I need. I've only had one issue so far: there was a $2 cash back offer for "Maybelline New York Mascara, any variety, any size." I bought the two pack of Maybelline New York Mascara & after getting home & scanning my receipt, the app said it doesn't qualify. Why not? It's Maybelline New York Mascara, any variety, any size. I emailed customer support & they helped me get a resolution (they credited my account $2). Thank you!
I love using Ibotta. Extra money is Always nice, especially when you get it just for buying what you like.
If ever a problem, their customer service department is great and efficient too.
I joined ibotta 10 days ago, and I've earned $24.50 cashback already. It's easy to figure out and works well most of the time. I've mostly just shopped like I usually do, and then submit the receipts that include a purchase from the offers, but I have noticed that if I invested a little more time into this, that I'd get some items at an extremely reduced price, or even free sometimes. You have to earn $20+ in order to withdraw your earnings to either an eGift card, a bank account, or a PayPal account.
The store I went to had printer issues and I wasn't able to get an actual receipt. They had to screenshot it and print it out. I emailed Ibotta and they helped collect the offers I was shopping for. Customer service was quick and helpful!
They deactivated my account for no reason and I've emailed them twice and they refuse to give me a straight answer on what I did wrong. I have not even scanned a code yet or used the app. Horrible customer service.
Pretty sure they make items pens longer so you can't beet bonus goals. For instance I ordered from shipt on 2/6,2/10, and 2/17. The 2/10 cleared within a week but the others are still sitting there. I'm going to start contacting the companies that are on Ibotta and returning things I only bought because I was getting a rebate. They also won't respond to emails.
I had an offer that qualified in store and when I submitted the receipt for review, for some reason, it did not want to qualify and said it was not the item on the receipt which it was it was the same exact thing I sent the picture over the customer, service and information in regards to that item and within 24 hours my issue was solved fast and timely. Been using this app for years is definitely worth it to get that extra cash back especially when you pair it up with them bonus offers. Love it.
I enjoy using Ibotta. Once in a while like this receipt from today did not give me a credit that it should have. This receipt did not give me credit for the 2 suave products. It showed me it was accurate but no credit. But most of the time it's correct. I have cased in several times for gift cards.
As a NASA Systems Engineer, I advise everyone to not use ibotta. After you give them your spending habits, they will steal your money and terminate your account. This is profound. 792 BBB Complaints. 1.7 / 5 on Trust Pilot. Low reviews in the app stores.
You will love them until it happens to you.
My daughter referred this app to me. Said to give it a try, I would get money back. I was skeptical, so I downloaded it, went through the list of products checking what I use or might. It has amazed me the money I'm getting back. Just for something I do every week. Being able to redeem the cash as I want is a big plus too. Have referred it to my friends.
Im not able to get any help after trying for months emailing and chatbot so im still unable to link my DG account and found out that Im not able to scan in receipt if DG not linked so Ive lost like $40.00 in cash back due to this. I use the correct information to link but it just wont link...
I collected all my earnings points for months and one day they disappear from my account, asked to the customer service help but they never do nothing for give me my money back! I do not trust anymore in this app
I thought I had some cash back missing and CS responded very quickly with a complete explanation and while I was in fact not missing a cash back due to using a coupon, they compensated me plus a little bonus. They did not owe me anything and this was quite unexpected and appreciated! Fabulous customer service experience!
I've had a good experience. It's quick. Using Ibotta is similar to a savings account if you think about it.
I buy mostly whole foods, store brands and fresh foods. There is very little cash back for people like me. If I wanted to buy prepackaged frozen crap I'd double my food bill and maybe get $10 back every month. It would still be a losing proposition. It's a waste of my time to submit a 10 cent "any receipt" just to have the system reject the receipt. If you're rich and want to pretend you're saving money this ap is for you.
Ibotta has really gone down hill over the last year. Part of their Schtick is connecting you grocery loyalty card so the rebates register automatically. It worked great for about 6 months and then not at all. Contacting customer support is a joke. They send you some canned response that does not address the issue. It is frustrating and takes forever to resolve if it gets resolved at all. This app is not worth the frustration and hassle.
My experience with the customer service department at Ibotta is always fast and reliable. Any email I sent i got a respond with patience and they resolve issues efficiently,
I am very happy with Ibotta.
When I first started Ibotta over 2 years ago it was GREAT! They gave you money back for produce, milk, every day items. Then they started removing every day items and just started giving money back on new items the manufacturers wants you to try, just like coupons. To me these things are a waste of money. I kept the app because they would still give you 25 cents back on any item. Today I noticed that they only give you 10 cents back on any item. Once I get up to $20 earned I'm cashing out and deleting the app. It's not worth the time and effort anymore.
Ibotta is a SCAM. Tried to withdraw my funds using a gift card (didn't work), so then I tried using paypal, and again, it did not work. Tried to get help through customer service (you can only email them), and no one responded to me. Do NOT use this app.
What is most impressive is that ibotta is much more accurate than some of the other apps I use. The offers match up with my receipts a lot more often with ibotta! If something is wrong they are quick to fix it!
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.
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