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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,339
value
485
shipping
178
returns
184
quality
360
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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Minnesota
1 review
0 helpful votes
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Great app but one exception
March 18, 2024

Ibotta has been great! I get cash back for everyday items I need. I've only had one issue so far: there was a $2 cash back offer for "Maybelline New York Mascara, any variety, any size." I bought the two pack of Maybelline New York Mascara & after getting home & scanning my receipt, the app said it doesn't qualify. Why not? It's Maybelline New York Mascara, any variety, any size. I emailed customer support & they helped me get a resolution (they credited my account $2). Thank you!

Date of experience: March 8, 2024
Pennsylvania
1 review
0 helpful votes
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Live the Xtra $$$
July 1, 2024

I love using Ibotta. Extra money is Always nice, especially when you get it just for buying what you like.
If ever a problem, their customer service department is great and efficient too.

Date of experience: June 21, 2024
Oregon
2 reviews
0 helpful votes
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Over $20 cashback in less than 2 weeks!
December 20, 2021

I joined ibotta 10 days ago, and I've earned $24.50 cashback already. It's easy to figure out and works well most of the time. I've mostly just shopped like I usually do, and then submit the receipts that include a purchase from the offers, but I have noticed that if I invested a little more time into this, that I'd get some items at an extremely reduced price, or even free sometimes. You have to earn $20+ in order to withdraw your earnings to either an eGift card, a bank account, or a PayPal account.

Date of experience: December 20, 2021
Virginia
1 review
0 helpful votes
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Rejected Receipt
June 14, 2024

The store I went to had printer issues and I wasn't able to get an actual receipt. They had to screenshot it and print it out. I emailed Ibotta and they helped collect the offers I was shopping for. Customer service was quick and helpful!

Date of experience: June 4, 2024
New York
1 review
2 helpful votes
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This app sucks
October 7, 2022

They deactivated my account for no reason and I've emailed them twice and they refuse to give me a straight answer on what I did wrong. I have not even scanned a code yet or used the app. Horrible customer service.

Date of experience: October 7, 2022
Minnesota
1 review
11 helpful votes
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Pretty sure they make items pens longer so you can't beet bonus goals. For instance I ordered from shipt on 2/6,2/10, and 2/17. The 2/10 cleared within a week but the others are still sitting there. I'm going to start contacting the companies that are on Ibotta and returning things I only bought because I was getting a rebate. They also won't respond to emails.

Date of experience: March 7, 2020
Rhode Island
1 review
0 helpful votes
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Superb and fast customer service
April 9, 2024

I had an offer that qualified in store and when I submitted the receipt for review, for some reason, it did not want to qualify and said it was not the item on the receipt which it was it was the same exact thing I sent the picture over the customer, service and information in regards to that item and within 24 hours my issue was solved fast and timely. Been using this app for years is definitely worth it to get that extra cash back especially when you pair it up with them bonus offers. Love it.

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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I love using this app.
May 13, 2024

I enjoy using Ibotta. Once in a while like this receipt from today did not give me a credit that it should have. This receipt did not give me credit for the 2 suave products. It showed me it was accurate but no credit. But most of the time it's correct. I have cased in several times for gift cards.

Date of experience: May 3, 2024
Florida
2 reviews
18 helpful votes
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As a NASA Systems Engineer, I advise everyone to not use ibotta. After you give them your spending habits, they will steal your money and terminate your account. This is profound. 792 BBB Complaints. 1.7 / 5 on Trust Pilot. Low reviews in the app stores.

You will love them until it happens to you.

Date of experience: April 9, 2020
Illinois
1 review
1 helpful vote
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My daughter referred this app to me. Said to give it a try, I would get money back. I was skeptical, so I downloaded it, went through the list of products checking what I use or might. It has amazed me the money I'm getting back. Just for something I do every week. Being able to redeem the cash as I want is a big plus too. Have referred it to my friends.

Date of experience: January 1, 2023
Florida
1 review
0 helpful votes
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Im not able to get any help after trying for months emailing and chatbot so im still unable to link my DG account and found out that Im not able to scan in receipt if DG not linked so Ive lost like $40.00 in cash back due to this. I use the correct information to link but it just wont link...

Date of experience: May 11, 2024
Ibotta C. Ibotta Rep
12 months ago

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!

Georgia
1 review
0 helpful votes
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I collected all my earnings points for months and one day they disappear from my account, asked to the customer service help but they never do nothing for give me my money back! I do not trust anymore in this app

Date of experience: December 22, 2022
Alabama
1 review
0 helpful votes
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Great Customer Service
May 8, 2024

I thought I had some cash back missing and CS responded very quickly with a complete explanation and while I was in fact not missing a cash back due to using a coupon, they compensated me plus a little bonus. They did not owe me anything and this was quite unexpected and appreciated! Fabulous customer service experience!

Date of experience: April 28, 2024
North Carolina
3 reviews
0 helpful votes
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Easy to use
August 13, 2024

I've had a good experience. It's quick. Using Ibotta is similar to a savings account if you think about it.

Date of experience: August 3, 2024
California
1 review
0 helpful votes
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An Ap for Rich People
October 10, 2022

I buy mostly whole foods, store brands and fresh foods. There is very little cash back for people like me. If I wanted to buy prepackaged frozen crap I'd double my food bill and maybe get $10 back every month. It would still be a losing proposition. It's a waste of my time to submit a 10 cent "any receipt" just to have the system reject the receipt. If you're rich and want to pretend you're saving money this ap is for you.

Date of experience: October 8, 2022
Colorado
1 review
4 helpful votes
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Ibotta has really gone down hill over the last year. Part of their Schtick is connecting you grocery loyalty card so the rebates register automatically. It worked great for about 6 months and then not at all. Contacting customer support is a joke. They send you some canned response that does not address the issue. It is frustrating and takes forever to resolve if it gets resolved at all. This app is not worth the frustration and hassle.

Date of experience: June 20, 2019
Georgia
1 review
0 helpful votes
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Best customer service
May 10, 2024

My experience with the customer service department at Ibotta is always fast and reliable. Any email I sent i got a respond with patience and they resolve issues efficiently,
I am very happy with Ibotta.

Date of experience: April 30, 2024
Tennessee
1 review
4 helpful votes
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When I first started Ibotta over 2 years ago it was GREAT! They gave you money back for produce, milk, every day items. Then they started removing every day items and just started giving money back on new items the manufacturers wants you to try, just like coupons. To me these things are a waste of money. I kept the app because they would still give you 25 cents back on any item. Today I noticed that they only give you 10 cents back on any item. Once I get up to $20 earned I'm cashing out and deleting the app. It's not worth the time and effort anymore.

Date of experience: October 3, 2018
Ohio
1 review
8 helpful votes
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Ibotta is a SCAM. Tried to withdraw my funds using a gift card (didn't work), so then I tried using paypal, and again, it did not work. Tried to get help through customer service (you can only email them), and no one responded to me. Do NOT use this app.

Date of experience: August 24, 2018
California
2 reviews
0 helpful votes
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Ibotta has never let me down!
April 3, 2024

What is most impressive is that ibotta is much more accurate than some of the other apps I use. The offers match up with my receipts a lot more often with ibotta! If something is wrong they are quick to fix it!

Date of experience: March 24, 2024