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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,339
value
485
shipping
178
returns
184
quality
360
This company responds to reviews on average within 2 days
How would you rate Ibotta?
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Louisiana
1 review
0 helpful votes
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Great System
May 25, 2024

Great way to get cash rewards on items that you are already going to buy!. If you are connected, to say Walmart, and don't pre-select an item that you purchase, the app will detect and notify you that you made a purchase that qualifies to receive cash for that purchase and you can submit/acknowledge that you made the purchase and they review your info and place cash on your account. Great App!

Date of experience: May 15, 2024
South Carolina
1 review
0 helpful votes
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Money, money
August 13, 2022

I'm not sure why people don't like this app. I love it. And I have contacted customer service with little effort. And they solved whatever my issue was. Just check on the list of items for the store you are at. Buy 1 of the items and you get rebates(money) back. Money back on items you are already going to buy. Who doesn't like cash back?. I personally have bought a few items that I have never tried because it was cheaper to buy because of the rebate. I suggest this app to everyone. So try it I'm sure you will like it.

Date of experience: August 11, 2022
California
1 review
0 helpful votes
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Blessing
March 11, 2024

I enjoy using Ibotta because it has saved me so much money since I first started using the app. Especially during inflation times when every penny counts. I earn money on items I am already buying. Ibotta is life changing and will never stop using it.

Date of experience: March 1, 2024
North Carolina
1 review
0 helpful votes
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Happy
July 24, 2024

Overtime I have a problem with this app or any concerns. Ibotta responds in a timely manner and do what they need to do to help and fix the problem. Thanks

Date of experience: July 14, 2024
New York
2 reviews
0 helpful votes
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Receipts
May 22, 2024

You do earn cash back but most times I submit a receipt the next day the app says I didn't earn anything when it says earn 2% cash back on purchases at the store i submitted a receipt from. It doesn't make sense

Date of experience: May 12, 2024
Ibotta C. Ibotta Rep
12 months ago

We're thrilled to hear from you! We've reached out to you directly to address the matter. Please check your messages and don't hesitate to contact us if you require further assistance. Thank you for your feedback!

Utah
1 review
0 helpful votes
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When I originally began using Ibotta unless I was buying alcohol it was more difficult to build up funds. Now with the connecting to online delivery making free money is so much faster & easier reporting. Just in the last 6 months I have cashed out $125 directly to my 401K I manage for our family. And as of this weeks shopping I'm already up to $50. Will continue using free money to build my investments. I highly recommend!

Date of experience: November 22, 2021
Texas
1 review
0 helpful votes
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Didn't received the total amount
June 6, 2024

I went this morning to HEB and bought 14 items on your list. You only gave me credit for 12. I noticed two items were removed and it was located on the Walmart which I have not gone to it. I have noticed this before several times before. I don't have time to write and get this taken care of. I have a husband who has stage 4 cancer, a trauma dog, a daughter who is a widow and living with us plus other stuff going on with my life. This time I am writing to complain and must say I am disappointed not getting the credit I deserve. Plus I am not getting credit for the bonus items on items I have bought. This has happened before also.
It takes a lot of time searching for items plus buying the items.
Thank you for listening.
Linda Laster

Date of experience: May 27, 2024
Ibotta C. Ibotta Rep
12 months ago

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Nebraska
1 review
0 helpful votes
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Ibotta App
May 21, 2021

This app is legit. Gets me to try all kinds of new things because I see deals on the app, sometimes even for a completely free item after cash back. The cash back adds up fast and is easy to redeem. Great app I highly recommend it.

Date of experience: May 20, 2021
Virginia
1 review
0 helpful votes
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Very Aggravating Experience
April 21, 2024

I bought 3 items from CVS that I should get cash back from Ibotta. It should have been $1.00 for one item and $1.50 for each of the other two. I should have gotten a total of $4.00 back. I scanned and submitted my receipt probably at least 8 times and Ibotta kept saying I had no offers that qualified even though it kept saying each item was a match. Finally it showed I was getting the $4.00, so I'm thinking I finally got it to go through. But no, I get an email later saying I only earned $1.00. Now I have to go back again and try to get the $3.00. The amount of time I have put into trying to get money back is totally not worth it. Really considering to drop Ibotta altogether.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 11, 2024
Washington
1 review
0 helpful votes
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The program is easy to use, everything is simple! You can scan each ticket and see if it passes! You can also save up to 10% on online orders if you order through Ibotta! There are various challenges, bonuses for recommending friends! It's convenient that you can link the account of my favorite stores and it does everything automatically! I am 100% satisfied with the program and I will advertise it to my friends and acquaintances!

Date of experience: October 25, 2022
Louisiana
1 review
0 helpful votes
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Ibotta
August 23, 2021

I love the Ibotta app. I love making money by scanning receipts! At first I didn't understand it and I thought I wasn't going to make any money but my friend had it too and when she figured stuff out, she would let me know how to do something. So it worked out good knowing someone else could help me with it!

Date of experience: August 23, 2021
Ohio
1 review
3 helpful votes
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I've used the app for 2 years and have wrongfully been cheated out of offers. My friend will get different offers than me which is unfair the app is badly made and offers will randomly disappear or expire with no warning and only half the time they have a freebie section the other half it's missing. I once redeemed an offer that I saw in august for them to claim that it expired 5 months ago, wasting my money when it shouldn't even be on the app if it is expired

Date of experience: September 13, 2021
Massachusetts
1 review
2 helpful votes
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Cannot believe after uploading all my receipts from recent shopping trips and finally accumulating something in my balance to withdrawal my account is being flagged and they won't let me take my money out. I get an email back saying I need to provide information because my activity is suspicious. I'm sorry what!?! Spending a $#*!ton of money on products and food and using your app for what it's intended for to get a rebate back is suspicious then why have the app!?! Terrible customer service. It's basically become a scam.

Date of experience: April 26, 2022
Tennessee
1 review
0 helpful votes
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Poor review
July 22, 2024

Throws out gerbs kroger store. Missing offers and credit towards bonus. I am going to have yo quit shopping there as it takes to much time and always Missing offers with few resolutions.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 12, 2024
New York
1 review
2 helpful votes
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I saw all the bad reviews, but thought I would give it a try anyway since it's a cool concept. I figured it was just very focused on specific things being done a certain way to get money back. I have learned my lesson though. I signed up and finished selecting my favorite stores as part of the set up. As soon as I finished set up I got a notice that my account was suspended for suspicious activity. I hadn't even done anything yet. I guess shopping at stop and shop is super suspicious. Who knew?

Date of experience: October 10, 2019
California
1 review
0 helpful votes
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I thought this would be like clipping coupons and it is to some extent, but you're getting my entire receipt, don't you see what I got that's on your list of offers. I'm telling you I'm gong to Ralph's to shop, with the aide of bot that you're using, can't you see that I bought what you wanted me to buy.
I don't know, seems frustrating.

Date of experience: March 15, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your review! We have sent you a private message so that we can help you resolve this issue. Please check your messages and then let us know if we can assist your further. We appreciate the Feedback!

Virginia
1 review
0 helpful votes
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Good service and bonuses
May 14, 2024

Ibotta is great. I appreciate the customer service and can always count on them to resolve my issue. I've tried many new products that I wouldn't otherwise have bought since I've used the Ibotta app. It opens ideas to new foods and recipes. I would definitely recommend Ibotta.

Date of experience: May 4, 2024
Kentucky
1 review
0 helpful votes
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Quick and Helpful
May 18, 2024

I reached out for assistance on a receipt that was missing a time on the initial submission. They were able to quickly get my money added to my account once I provided copies of my receipt and initial submission.

Date of experience: May 8, 2024
Florida
1 review
0 helpful votes
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Love The Ibotta App
December 11, 2021

It's been years since I've used the Ibotta app. My daughter got me to download the app again and to start earning extra cash. It's super easy to navigate and a fun way to watch your account grow. Thank you Ibotta.

Date of experience: December 10, 2021
New York
1 review
0 helpful votes
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Cash back on Ibotta
June 5, 2024

I had bought a product on Ibbota that was suppose to give me cash back. After not receiving it, I contacted Ibotta and they understood how frustrating it is not to receive payment. They quickly looked into it and gave me my cash back.

Date of experience: May 26, 2024