Ibotta has a rating of 4.2 stars from 4,565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.
Ibotta is the best! With grocery prices so high, Ibotta has really helped to balance out my grocery bills, make them affordable again, and put money right back in my pocket!
I noticed I did not get money back on an account that I have linked to Ibotta, so I reached out to customer service. My issue was quickly remedied. Ibotta credited my account with the expected amount.
Everything was handled in an email, and a couple of hours.
That's excellent customer service!
Signed up for it, just to see what it was like. Scanning a receipt was too much of a hassle. I still had to hunt on a long list for that one item that was eligible.
Now I'm getting emails that they're going to charge me a $3.99 maintenance fee unless I start using the app again. Supposedly they'll keep doing this every month until my Ibotta account reaches $0. Shouldn't take too long. I never earned any savings to add to the account.
The customer support service is very fast, they respond to emails in a short time. My problem was solved, they made concessions to me. Thank you for your attention to me as a client
I had over $25 in my account. When I went to withdraw it, they blocked my account stating that it was incorrect login. I made several attempts to change my account login, but they won't let me. Now, several months after, I decided to check it see if I could create a new account. To my surprise, my account was unlocked and the balance is now $0. They kept taking money out of my account for the time it was locked, claiming that about $3.99 per month was charged due to inactivity on account. Don't trust this app.
The few times I've contacted Ibotta customer support I've found that someone replies quickly and resolves the questions or issue just as quickly. Thank you for the consistency and valuing your customers.
I've had this app for a couple of years. Its aways been good to me. Even when I've forgotten the email I used and my account was shut down. I got a response same day and had my account back open with proper email. Then a few months later my phone got stolen and whomever stole it was trying to log into thier ibotta on my phone so my account got shut down. Once again I received a response same day and same day my account was fixed. I've only had 1 instance where something was not credited and same as before I received a response same day and issue was resolved the next day. This is a great app and you can show at so many places. I recommend
Signed up amd completed 10 purchases within time frame made a special trip to the store to do this. $20 bonus was deposited in my account plus the cash back for coupons, next day $20 had disappeared. Sent email to ibotta 3 days later got a email back saying bonus wasnt completed in time frame. This app is a joke for sure dont waste your time.
I loved this at first. Now, 2 months later, I feel I more often than not savings are being missed and I have to scan and show what I have purchased. Most recently, even though I scan and sent the multiple items, it didn't pay out. Disappointing.
I loved Ibotta until I racked up over $75 they won't allow me to cash out! Not to my bank or to PayPal! So I'm fairly concerned and won't be using this app any longer. Also I plan to report this to the BBB, it's been days since this issue occurred and no one has gotten back to me yet!
I really appreciate the help I received in resolving a missing cash back offer. I received the cash back and got help on how to avoid problems with that type of purchase. I really appreciate it! Thank you!
Ibotta just took away $19.25 from my account with them. I also hadne received my last 2 transactions equalling $1.20 + $1.20.
Today's transactions would have added. 25 x 2 and. 50 x 2 however my account shows zero pending dollars.
Also, all of my history has been erased.
I've submitted receipts. I've done what they've asked each shopping trip.
I will no longer waste my time checking coupon boxes and dealing with this time wasting app.
Ive been using Ibotta for one month and already received $40 cash back. Thats awesome right? I love it. You dont always have to get the money on a gift card you can send it to PayPal or Venmo. Heres a referral code for you -> myyedke
Twice now I have been missing cash back on items I have purchased from hannaford. My account is linked and I do not submit receipt and there is no way to submit for missing items. Last week I was missing 1 item that would have qualified for an extra bonus and when I reported that nothing was ever done. And I still got an email asking how they did
Hello Melody! We appreciate your review. We reviewed your account and manually gave you $7.00 for the Blossoming Bucks bonus. You should now see this in your account balance. Please let us know if you are missing cash back on any other offers or bonuses. Thanks again for your review!
IBotta is an awesome app! Love it!
Purchased a different kind of milk the other day and didn't even think about checking the app. You checked my receipt and noticed the item was not checked. I appreciated so much you bringing it to my attention by email.
Thanks to the iBotta team I received $1.75 back!
Thanks again!
Today, May 13,2024 I went to the Dillon store in Manhattan Kansas and I purchased three items that qualified for this offer. Two were Kibler club mini Parmesan flavor and one was townhouse flipside minis you gave me credit for two offers, but I had three offers so I have one offer missing for my midweek bonus as well as two dollars missing from my cash earnings. Please review the ticket. These items are the only ones on there. Please add one offer to my midweek bonus and two dollars to my account. Thank you very very much. Lois I put this in review and you still did not give me my two dollars nor my, one more offer towards my bonus.
This app has been so easy and worth every amount of effort it takes to use it. Ibotta is a team app that you along with your friends can earn extra money. Getting Cashback on purchases through Ibotta has helped tremendously when I've been in a pinch.
Love the app only issue is it seems to be very sensitive picking up receipt info when uploading while other similar apps aren't as difficult other than that love it
I recently charge two items on the receipt at CVS which would've given me six dollars for the Airwick and two dollars for the crust advance toothpaste. I only received the six dollars and it said that the crust was not on my receipt. However, I cannot submit an issue because it says that now the crust is expired. This is not the first time I have purchased something only because it was in. I am Anna and I verified it thoroughly.
While on my food shopping trip to Walmart I had the idea to help others so they could feel empowered and then help others. I took the time on my phone to show many people how to do the Ibotta app. I would love if Ibotta stipend me so I could walk around the stores and help people of all age brackets to use this app. I had fun and by making seem like an adventure or Hunt they enjoyed also. The older generation likes person to person hands on attention. I could really sell this app well for your company because, I Believe!
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.
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