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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,339
value
485
shipping
178
returns
184
quality
360
This company responds to reviews on average within 2 days
How would you rate Ibotta?
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New York
1 review
0 helpful votes
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Ibotta is the best!
July 6, 2024

Ibotta is the best! With grocery prices so high, Ibotta has really helped to balance out my grocery bills, make them affordable again, and put money right back in my pocket!

Date of experience: June 26, 2024
California
1 review
0 helpful votes
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Quickly handled
April 5, 2024

I noticed I did not get money back on an account that I have linked to Ibotta, so I reached out to customer service. My issue was quickly remedied. Ibotta credited my account with the expected amount.
Everything was handled in an email, and a couple of hours.
That's excellent customer service!

Date of experience: March 26, 2024
North Dakota
1 review
2 helpful votes
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Signed up for it, just to see what it was like. Scanning a receipt was too much of a hassle. I still had to hunt on a long list for that one item that was eligible.

Now I'm getting emails that they're going to charge me a $3.99 maintenance fee unless I start using the app again. Supposedly they'll keep doing this every month until my Ibotta account reaches $0. Shouldn't take too long. I never earned any savings to add to the account.

Date of experience: June 13, 2019
North Carolina
1 review
0 helpful votes
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Problem solving at the highest level
July 19, 2024

The customer support service is very fast, they respond to emails in a short time. My problem was solved, they made concessions to me. Thank you for your attention to me as a client

Date of experience: July 9, 2024
North Carolina
1 review
8 helpful votes
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Scam
August 23, 2019

I had over $25 in my account. When I went to withdraw it, they blocked my account stating that it was incorrect login. I made several attempts to change my account login, but they won't let me. Now, several months after, I decided to check it see if I could create a new account. To my surprise, my account was unlocked and the balance is now $0. They kept taking money out of my account for the time it was locked, claiming that about $3.99 per month was charged due to inactivity on account. Don't trust this app.

Date of experience: August 23, 2019
Texas
1 review
0 helpful votes
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Best customer service
May 7, 2024

The few times I've contacted Ibotta customer support I've found that someone replies quickly and resolves the questions or issue just as quickly. Thank you for the consistency and valuing your customers.

Date of experience: April 26, 2024
North Carolina
1 review
0 helpful votes
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Legit
July 7, 2022

I've had this app for a couple of years. Its aways been good to me. Even when I've forgotten the email I used and my account was shut down. I got a response same day and had my account back open with proper email. Then a few months later my phone got stolen and whomever stole it was trying to log into thier ibotta on my phone so my account got shut down. Once again I received a response same day and same day my account was fixed. I've only had 1 instance where something was not credited and same as before I received a response same day and issue was resolved the next day. This is a great app and you can show at so many places. I recommend

Date of experience: July 7, 2022
Texas
1 review
6 helpful votes
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Signed up amd completed 10 purchases within time frame made a special trip to the store to do this. $20 bonus was deposited in my account plus the cash back for coupons, next day $20 had disappeared. Sent email to ibotta 3 days later got a email back saying bonus wasnt completed in time frame. This app is a joke for sure dont waste your time.

Date of experience: March 20, 2019
Kansas
1 review
0 helpful votes
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Still on the fence
April 5, 2024

I loved this at first. Now, 2 months later, I feel I more often than not savings are being missed and I have to scan and show what I have purchased. Most recently, even though I scan and sent the multiple items, it didn't pay out. Disappointing.

Date of experience: March 26, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!

Texas
1 review
0 helpful votes
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No cash out
May 31, 2021

I loved Ibotta until I racked up over $75 they won't allow me to cash out! Not to my bank or to PayPal! So I'm fairly concerned and won't be using this app any longer. Also I plan to report this to the BBB, it's been days since this issue occurred and no one has gotten back to me yet!

Date of experience: May 31, 2021
North Carolina
1 review
0 helpful votes
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Great experience w/ customer service.
May 22, 2024

I really appreciate the help I received in resolving a missing cash back offer. I received the cash back and got help on how to avoid problems with that type of purchase. I really appreciate it! Thank you!

Date of experience: May 12, 2024
Michigan
1 review
5 helpful votes
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Ibotta just took away $19.25 from my account with them. I also hadne received my last 2 transactions equalling $1.20 + $1.20.
Today's transactions would have added. 25 x 2 and. 50 x 2 however my account shows zero pending dollars.
Also, all of my history has been erased.
I've submitted receipts. I've done what they've asked each shopping trip.
I will no longer waste my time checking coupon boxes and dealing with this time wasting app.

Date of experience: May 23, 2022
South Carolina
1 review
2 helpful votes
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Absolutely love it!
June 15, 2018

Ive been using Ibotta for one month and already received $40 cash back. Thats awesome right? I love it. You dont always have to get the money on a gift card you can send it to PayPal or Venmo. Heres a referral code for you -> myyedke

Date of experience: June 15, 2018
Vermont
1 review
0 helpful votes
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Missing cash back
April 3, 2024

Twice now I have been missing cash back on items I have purchased from hannaford. My account is linked and I do not submit receipt and there is no way to submit for missing items. Last week I was missing 1 item that would have qualified for an extra bonus and when I reported that nothing was ever done. And I still got an email asking how they did

Date of experience: March 24, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Melody! We appreciate your review. We reviewed your account and manually gave you $7.00 for the Blossoming Bucks bonus. You should now see this in your account balance. Please let us know if you are missing cash back on any other offers or bonuses. Thanks again for your review!

Florida
1 review
0 helpful votes
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Love iBotta!
March 11, 2024

IBotta is an awesome app! Love it!
Purchased a different kind of milk the other day and didn't even think about checking the app. You checked my receipt and noticed the item was not checked. I appreciated so much you bringing it to my attention by email.
Thanks to the iBotta team I received $1.75 back!
Thanks again!

Date of experience: March 1, 2024
Kansas
1 review
0 helpful votes
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Missing cash back
May 23, 2024

Today, May 13,2024 I went to the Dillon store in Manhattan Kansas and I purchased three items that qualified for this offer. Two were Kibler club mini Parmesan flavor and one was townhouse flipside minis you gave me credit for two offers, but I had three offers so I have one offer missing for my midweek bonus as well as two dollars missing from my cash earnings. Please review the ticket. These items are the only ones on there. Please add one offer to my midweek bonus and two dollars to my account. Thank you very very much. Lois I put this in review and you still did not give me my two dollars nor my, one more offer towards my bonus.

Date of experience: May 13, 2024
Georgia
1 review
0 helpful votes
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Ibotta Da Best
July 2, 2022

This app has been so easy and worth every amount of effort it takes to use it. Ibotta is a team app that you along with your friends can earn extra money. Getting Cashback on purchases through Ibotta has helped tremendously when I've been in a pinch.

Date of experience: July 2, 2022
New York
1 review
0 helpful votes
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Uploading receipts
July 18, 2024

Love the app only issue is it seems to be very sensitive picking up receipt info when uploading while other similar apps aren't as difficult other than that love it

Date of experience: July 8, 2024
Florida
1 review
0 helpful votes
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Missing money once again
June 12, 2024

I recently charge two items on the receipt at CVS which would've given me six dollars for the Airwick and two dollars for the crust advance toothpaste. I only received the six dollars and it said that the crust was not on my receipt. However, I cannot submit an issue because it says that now the crust is expired. This is not the first time I have purchased something only because it was in. I am Anna and I verified it thoroughly.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 2, 2024
South Carolina
1 review
0 helpful votes
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While on my food shopping trip to Walmart I had the idea to help others so they could feel empowered and then help others. I took the time on my phone to show many people how to do the Ibotta app. I would love if Ibotta stipend me so I could walk around the stores and help people of all age brackets to use this app. I had fun and by making seem like an adventure or Hunt they enjoyed also. The older generation likes person to person hands on attention. I could really sell this app well for your company because, I Believe!

Date of experience: November 5, 2021