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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,339
value
485
shipping
178
returns
184
quality
360
This company responds to reviews on average within 2 days
How would you rate Ibotta?
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South Carolina
1 review
0 helpful votes
Follow Janelle U.
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While on my food shopping trip to Walmart I had the idea to help others so they could feel empowered and then help others. I took the time on my phone to show many people how to do the Ibotta app. I would love if Ibotta stipend me so I could walk around the stores and help people of all age brackets to use this app. I had fun and by making seem like an adventure or Hunt they enjoyed also. The older generation likes person to person hands on attention. I could really sell this app well for your company because, I Believe!

Date of experience: November 5, 2021
Illinois
1 review
0 helpful votes
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Over 1000.00 earned so far!
September 19, 2024

I did have issues getting my credits, but the ibotta team did resolve them.

Date of experience: September 9, 2024
California
1 review
20 helpful votes
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Ibotta is just scamming users. They offer lucrative rebate offers, you purchases, submit, they credit you, and you complete bonuses within deadlines. Then before one can withdraw money it is all reversed, suddenly receipts have no offers, are not readable, not eligible, folded and all sorts of vague reasons. Cheating openly to scam users into purchasing stuff and then taking out money from user's accounts. I say a class action is waiting to happen

Date of experience: September 30, 2020
California
1 review
0 helpful votes
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Missing partial rebate
July 28, 2024

Ibotta was so great to help me with getting credit for the other 2 items on my receipt that didn't initially scan. Their customer service team is awesome

Date of experience: July 18, 2024
New York
1 review
2 helpful votes
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Scam
September 18, 2023

I loved this app and had almost $75 saved up in my account when I randomly received an email my account was deactivated and all my friends who I referred received the same email. There was not a single violation of the policy on any of our parts. Reading the other reviews I think they do this before actually paying out people. It's sad saving all receipts and submitting them getting excited to save money for it all to mean nothing.

Date of experience: September 18, 2023
New York
1 review
1 helpful vote
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Steals your earnings
September 22, 2023

Do not sign up for this app they have 0 customer service, no phone number to call, no nothing but an email. I had nearly $40 in savings and they took it all without any explanation. My account has been permanently deleted just off of their say so. WORST APP EVER

Date of experience: September 22, 2023
South Carolina
1 review
6 helpful votes
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Scam
March 3, 2019

I downloaded app followed directions spent time scanning bar codes and receipt. Took too much time. Then several hours later received email that told me couldn't read date on receipt and to resubmit. Well I didn't save receipt threw it away after putting away groceries. What a waste of time. Removed app. Not worth my time. Scam.

Date of experience: March 3, 2019
Washington
1 review
0 helpful votes
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Lost but Found again
April 18, 2024

Had issues with my account, (not sure what happened) looked like my rewards were gone for good. I reached out to the Ibotta site, they pretty much held my hand through the process and I'm Very Happy to say my rewards were recovered and back in my account.

Date of experience: April 8, 2024
Georgia
1 review
10 helpful votes
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Ibotta is a joke
October 31, 2017

I was saving so much money and honestly didn't have a problem until the last update. Customer service is AWFUL. You get very generic replies and it takes up to 4 days to even get one of those. I run in To problems when I buy more than one of the same product. It says you can get up to 3 but if you buy more than one you won't get credit. Then you have to jump through hoops for weeks and half the time still do not receive all your credit. The sad thing is that when I scan my receipts it shows the proper credit but when they credit my account it is wrong because they do not credit for the multiple items. I have also had my account locked so now I just go ahead and transfer after 20 or 30 dollars accumulates. I am fighting right now to get a lost more than 10 dollars so I am done with Ibotta. It has turned in to such a rip off. Ill go back to coupons.

Date of experience: October 31, 2017
Indiana
1 review
0 helpful votes
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Missing cash back site did not work
June 7, 2024

Missing cash back site did not work... clicked everywhere, but did not work.
I am missing cash back for Trolli Sour Electric Crawlers. I earned $1... should have been $5. Your website stated Limit 5, and I purchased 5. Receipt from Kroger dated May 28,2024.

Date of experience: May 28, 2024
Ohio
1 review
0 helpful votes
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Pending receipt
April 19, 2024

My Giant Eagle receipts seem to get stuck in processing mode a lot
I submit a request to Ibotta and they are always very quick to respond and rectify the problem. I really appreciate the turn around time and results

Date of experience: April 9, 2024
Utah
1 review
0 helpful votes
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Unhappy withpurchases with $#*!s
June 26, 2024

Although my purchases are supposed to be recorded when I visit $#*!s Market. $#*!s says it is not their fault. You tell me it is working but it is not. That is my closest grocery store & I am frustered that Ibotta doesn't work there.
Also uhapppy with scanning the reciepts at Smiths & other stores. Dificult & time consuming.

Date of experience: June 16, 2024
Wisconsin
1 review
0 helpful votes
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Great rebates!
April 1, 2024

I have been using Ibotta for a few years now. My lifetime earnings is about $1300. It's a great way to get rebates on products I normally use, as well as an opportunity to try new products. As I mentioned, I have been using Ibotta for a while. I have only had one bad experience, and it was last Thanksgiving. Other than that, everything has been great.

Date of experience: March 22, 2024
California
1 review
11 helpful votes
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Ibotta is a scam
May 1, 2017

My daughter in college try's to earn extra money to help with costs. She opened an Ibotta account and it wouldn't work. So I, her mother was able to open one for her in my iPhone. I went to visit her, took her to buy groceries and had her try to access the account from her computer as I did not have my phone on me. She would have been able to collect $10.00. Ibotta shut the account down saying their rules were broken by opening the account on my phone. Funny they didn't mention it for months until she wa ready to get paid. From what I've read they are a scam. It's advertising and purchase tracking at its finest as scans go.

Date of experience: May 1, 2017
Maryland
1 review
13 helpful votes
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I almost never write reviews, but this App is just so awful, I just wanted to warn others. It is constantly not applying the credit for purchases and receipts. Whenever customer service is contacted, it would take about a week for them to reply, and they don't even end up helping or correcting issues. I mean, if you are not going to provide credits, then don't say you will provide them. It causes a lot of frustration and wasted time. If you have time on your hands, you can give it a try. Otherwise, don't even bother. The credits are usually pretty low too, so if your time is valuable, this app is probably not worth your time.

Date of experience: January 31, 2020
California
1 review
10 helpful votes
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Bad customer service
November 16, 2017

It's a great company and easy to receive money, as long as everything goes smoothly. As soon as something goes wrong, or you don't get a rebate or bonus the customer service team does not help or respond to any emails. They also don't have any other way of contacting them. All in all it's really not worth it.

Date of experience: November 16, 2017
Illinois
1 review
0 helpful votes
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Greatly happy
March 31, 2024

Unmute, the coupon in, I've gotten pretty good with it at CBS in with everything that has been going on my health. These cash back discounts make up a large portion of our finances in which I cannot contribute because I'm disabled

Date of experience: March 21, 2024
Arkansas
1 review
0 helpful votes
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I BOTTA Lot!
January 12, 2022

Wow, so at first, I was really skeptical about the app, didn't think I'd ever earn anything, then I started my shopping list using ibotta and bada-bing, Bada Ching! I couldn't believe I hit the $50's club as fast as I did! Sometimes, the app paid for the product I bought, ya can't beat that! Add coupons, and savings are great! Love this app, and will continue to use it and earn money!

Date of experience: January 11, 2022
New York
1 review
0 helpful votes
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Great experience
March 21, 2024

I had to contact customer service for missing credit. They explained to me why it was missing (it was my error) After submitting a few other things, although they didn't need to (because like I said, my fault) they did issue my the money my offer was valid for. They instructed me on how to submit for online pick up orders so I can get proper credit in the future.

Date of experience: March 11, 2024
Kansas
1 review
0 helpful votes
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Semi Satisfied
May 8, 2024

I did very well except there were several items that were not available at the store and then I didn't get credit for the package of 15 bottles of Boost that I was supposed to get $5.00 back. I don't know why the Boost was $25.33.

Date of experience: April 28, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Randy! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you for taking the time to leave a review and have a great day!