business logo of Ibotta

Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,537 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,337
value
484
shipping
178
returns
184
quality
359
This company responds to reviews on average within 3 days
How would you rate Ibotta?
grey star
grey star
grey star
grey star
grey star
North Carolina
1 review
0 helpful votes
Follow Robin M.
Unfollow Robin M.
Send Message
Share Review
Report Review

Awesome!
July 24, 2024
Updated review

Since I have been using Ibotta it has been great. To get cash back on things you already buy is awesome.

Date of experience: July 14, 2024

Wonderful
June 16, 2024
Previous review

I love this app. Love the rewards you get for just shopping and all the cash back.

Date of experience: June 6, 2024
Florida
1 review
10 helpful votes
Follow Crystal S.
Unfollow Crystal S.
Send Message
Share Review
Report Review

Withdrawing cash can feel like pulling teeth. Especially when you're finally ready to redeem the cash for a specific reason and it doesn't work! Also, check the privacy section, they will automatically sell your information if you don't change it!

Date of experience: August 23, 2019
Ohio
1 review
0 helpful votes
Follow Cheryl M.
Unfollow Cheryl M.
Send Message
Share Review
Report Review

They no longer are partnered with Meijer (wish they would bring it back) But Walmart has easy pick up ordering. You need to make sure you have the right quantity and sizes, otherwise don't be afraid to submit a ticket. Very helpful around the holidays to get meals cheaper.

Date of experience: February 10, 2022
Washington
1 review
9 helpful votes
Follow Karen G.
Unfollow Karen G.
Send Message
Share Review
Report Review

Love this app!
May 30, 2021

I've tried literally tons of online, so called "money saving" apps. I've never been able to get cash out and it is discouraging. For someone who is living paycheck to paycheck and lost their home every penny counts. In just one week with this app I've managed to cash out over 40 bucks! To some people that may not be much but it's dinner on the table and gas in my car. Thank you Ibotta! If you don't like money then you won't like this. And it's easy as heck to use too.

Date of experience: May 28, 2021
New Hampshire
1 review
0 helpful votes
Follow Theresa W.
Unfollow Theresa W.
Send Message
Share Review
Report Review

Help desk
September 6, 2024

The team at Ibotta are so helpful and always make sure you get the cash back. I love Ibotta it's fun and. I save a lot of money.

Date of experience: August 27, 2024
Ohio
1 review
0 helpful votes
Follow Hi K.
Unfollow Hi K.
Send Message
Share Review
Report Review

Love it
March 26, 2021

I love Ibotta, and figured it out pretty quickly. The only thing that kinda sucks is my bonuses are usually ridiculous. Like buy 40 "unique" items and get a dollar, or no bonus offered at all. Plus there is an "in crowd" which is random, and they get all these extra incentives and cash back that the rest of us never see.
Makes me a little bitter. Ha.

Date of experience: March 26, 2021
Mississippi
1 review
0 helpful votes
Follow Carmen K.
Unfollow Carmen K.
Send Message
Share Review
Report Review

Great For Saving and Get Money Back
May 21, 2024

My experience, for many years now, with Ibotta have been great.

The Ibotta Care Team has a speedy respond every time I have any issues. Some times they have forgot to accredit my bonuses. But as soon I request to check my account, they have they have a speedy response.

I really love my Ibotta, and I have been telling to many of my friends. I do recommend to get it ASAP, because you will not regret it 🥰💖🎉

Date of experience: May 10, 2024
North Carolina
1 review
0 helpful votes
Follow Ami B.
Unfollow Ami B.
Send Message
Share Review
Report Review

Just used for the first time. Seems to be rather user friendly. Earned over 13.00 first trip to grocery store. Nothing purchased was off my normal list. Looks like all my coupons will be in one place. Can scan every item to see if a deal is available than select to your list, checkout, scan your receipt and all done. Was at Walmart, do not have loyalty card as cost does not save me enough. Interested to see how my Food Lion Card works next week.

Date of experience: July 17, 2022
New Jersey
1 review
0 helpful votes
Follow Marilyn C.
Unfollow Marilyn C.
Send Message
Share Review
Report Review

Took me three employees to find it on the shelf and it has the same ingredients of the one called Bruise Relief. That is all the store carried.

Date of experience: July 26, 2024
Ibotta C. Ibotta Rep
9 months ago

Thank you so much for your feedback! We've sent you a direct message to help resolve the issue. Could you please check your messages and let us know if there's anything else we can do for you? Thank you!

Wisconsin
1 review
0 helpful votes
Follow Rachel Y.
Unfollow Rachel Y.
Send Message
Share Review
Report Review

Excellent Customer Service
May 7, 2024

Only multiple occasions I had to contact them and show receipts for cash back I did not receive when I should have. App glitches, etc and they were quick to locate the problem and issue the refund without much trouble.

Date of experience: April 25, 2024
Missouri
1 review
0 helpful votes
Follow Rose M.
Unfollow Rose M.
Send Message
Share Review
Report Review

Ibotta rocks
November 8, 2021

My granddaughter talked me into signing up for Ibotta. She uses it all the time and saves so much money by getting cash back from purchases she's made. I was skeptical at first because it sounded like one of those things where if it sounds too good to be true, it probably is. But I was in for a pleasant surprise, I got almost half the purchase price back on my very first purchase. I got my Thanksgiving turkey absolutely free, plus a lot of other sides to go with it. I have already sent my niece an invite and she is going to join, and I encourage anyone else who is skeptical as I was to try it, you won't be sorry!

Date of experience: November 7, 2021
Texas
1 review
2 helpful votes
Follow Cathryn B.
Unfollow Cathryn B.
Send Message
Share Review
Report Review

Easy & Fun!
November 9, 2021

I've saved almost $100 with Ibotta the last couple of months! Once you learn it the ropes, it's pretty easy and fun. Remember to just buy what you need though! I don't like that it doesn't automatically find my rebates when I take a picture of my receipt so make sure you add them manually before submitting. My favorite thing is that you don't have to get a specific gift card like Starbucks or Amazon with your rewards - I used my rewards at Kroger today to buy groceries we actually needed! And got a little rebate for doing that as well.

Date of experience: November 9, 2021
Florida
1 review
0 helpful votes
Follow Megan W.
Unfollow Megan W.
Send Message
Share Review
Report Review

Friendly & Timely staff
November 20, 2022

I have used Ibotta for almost two years and I have had only one issue with not receiving cash back on an online order. When I opened a ticket they were very prompt in response and they corrected my cash back and even found items that I missed myself. I average $80+ a month using the app! If you do it right, you can earn some great extra pocket money by doing what you already do anyway! It's awesome!

Date of experience: November 19, 2022
Ohio
1 review
0 helpful votes
Follow Tracy G.
Unfollow Tracy G.
Send Message
Share Review
Report Review

Awesome Rebate App
September 22, 2021

I have been using Ibotta for several years. I have earned nearly $500 so far. Today, I made $10 in bonuses on top of the $20+ in rebates! Anytime I have had an issue, they are quick to resolve it and don't make me jump through hoops like some other sites.

Date of experience: September 21, 2021
Florida
2 reviews
0 helpful votes
Follow Thomas W.
Unfollow Thomas W.
Send Message
Share Review
Report Review

Saving money is always worth the time
May 19, 2024

I use iBotta daily. There are so many distractions like phone calls, emails, etc. And 90% of them are junk. But the little bit of time I spend using iBotta is 100% productive. So as far as I am concerned...Saving money is always worth the time!

Date of experience: May 9, 2024
Ohio
2 reviews
0 helpful votes
Follow Barbara C.
Unfollow Barbara C.
Send Message
Share Review
Report Review

Missing points
June 10, 2024

I have to double check that ibotta picks up all the bonuses I am eligible for. On this receipt, ibotta did not pick up 2 offers. CHOBANNI AND Ice Cream. I submitted both separately with their code, but I'm not sure I've received my reward.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 31, 2024
Illinois
1 review
0 helpful votes
Follow Wanda G.
Unfollow Wanda G.
Send Message
Share Review
Report Review

No credit
July 8, 2024

Most of the time no credit is given for the products purchased. It's frustrating to submit the appropriate bar codes and still not receive the proper credit.

Date of experience: June 28, 2024
Ibotta C. Ibotta Rep
10 months ago

Thank you for providing your feedback! We've reached out to you directly to address the issue. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. For more information please check out this helpful article: https://bit.ly/ResubmitReceipt Thanks for leaving an honest review and have a great day!

Maine
1 review
5 helpful votes
Follow Casey B.
Unfollow Casey B.
Send Message
Share Review
Report Review

Inconsistent
August 29, 2021

I do like using Ibotta, because saving money where we can is important to me. Ibotta pretty inconsistently applies clipped rebates for me though. There seems to always be items missing / no rebate applied. I used to take the time to reach out to ask for help with getting them applied, kept my receipts, but I just don't even bother anymore. I have my phone number & Hannaford account linked so that Ibotta is supposed to automatically know what I purchased, but maybe the old way of receipts and clicking yourself what you bought and what you expect a rebate for is a better method?

Date of experience: August 29, 2021
Florida
1 review
0 helpful votes
Follow Sharon P.
Unfollow Sharon P.
Send Message
Share Review
Report Review

Customer service
July 15, 2024

My account had a multiple attempted access by hackers. Ibotta security detected this and promptly deactivated my account. The hackers were not able to get at my account balance!
Thank you Ibotta!

Date of experience: July 5, 2024
Georgia
1 review
1 helpful vote
Follow Jerey A.
Unfollow Jerey A.
Send Message
Share Review
Report Review

I really enjoy searching this app before I go shopping. Whether its in store or online. To make sure not to miss a great deal. I never doubted this app to be true. But is has shown me its more true than the rating I thought of it. It has all your favorite shopping stores and great cash back offers. Some of the products are free. So when you add them to your list and purchase them, scan your receipt, the money goes right back in. And they always provide me my dollar back on any purchase coupon back. Thank you so much ibotta! Everything is really free for Thanksgiving as listed

Date of experience: November 2, 2021