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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.

service
1,336
value
484
shipping
178
returns
184
quality
359
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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North Carolina
1 review
0 helpful votes
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It's A LOT of Work
June 11, 2024

I don't mind checking each week for the new offers, which can be fun, AND I really appreciate the app's function to scan the product's bar code at the store to make sure it's the right one, but it's really annoying to upload a receipt and then be asked to scan the bar codes again. Some times I have to go back and request missing cash because I bought two of an item, rather than just one.

Date of experience: June 1, 2024
Ibotta C. Ibotta Rep
11 months ago

Hi Eileen. We appreciate you taking the time to share your feedback with us! We have reached out to you privately to address your concerns. Feel free to reply to our message if you have any questions or need further assistance. We are here to help! Thank you for using Ibotta and have an amazing day!

Indiana
1 review
0 helpful votes
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Missing cash back site did not work
June 7, 2024

Missing cash back site did not work... clicked everywhere, but did not work.
I am missing cash back for Trolli Sour Electric Crawlers. I earned $1... should have been $5. Your website stated Limit 5, and I purchased 5. Receipt from Kroger dated May 28,2024.

Date of experience: May 28, 2024
North Carolina
1 review
0 helpful votes
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Recently disappointed with Ibotta
May 7, 2024

Have bought products that I flagged but many times they are denied and when scanning bar code I can't send for review. This happened twice today.
I think it's time I cash in my money and uninstall the app.

Date of experience: April 25, 2024
Texas
1 review
0 helpful votes
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Poor website/log in setup
April 8, 2024

I can't submit my receipts because suddenly Ibotta wants me to log in!
I try to log in and it asks for additional info such as my birthdate; however, the system shuts down after 2019 and says you have to be 18 years or older! I was born in 1953, but can't input that info as your stupid calendars won't let me get past 2019! VERY POOR method of obtaining a birth date and ineffective!
Now I can't input my receipts for cash back… don't know why I still use Ibotta. That may change in the near future. Why do you periodically shut my account down and start asking for a log in when everything had been fine?

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2024
Ohio
1 review
0 helpful votes
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Great
August 25, 2024

By using my giant eagle card Ibotta caught I had a item to get cash back on and so I thank them

Date of experience: August 15, 2024
New York
1 review
0 helpful votes
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Cash back on Ibotta
June 5, 2024

I had bought a product on Ibbota that was suppose to give me cash back. After not receiving it, I contacted Ibotta and they understood how frustrating it is not to receive payment. They quickly looked into it and gave me my cash back.

Date of experience: May 26, 2024
New Jersey
5 reviews
2 helpful votes
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Very helpful and considerate
May 31, 2024

I have had a few issues in the past,and the customer service has always responded quickly and with explanations to solve the issue,I am happy I have this app It has helped get back a little on groceries crazy prices.

Date of experience: May 21, 2024
Florida
1 review
0 helpful votes
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The extra steps is well worth it!
September 9, 2024

I have made over $1500 in cash over the time I have been using the app. I get money back on items I already use daily.

Date of experience: August 30, 2024
Arizona
1 review
0 helpful votes
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Ibotta is amazing
April 20, 2024

Love all the savings/money Ibotta gives back, especially with how expensive things have been the last 3 years! The midweek & weekend bonuses are great, but the money back on gift cards is my favorite :)

Date of experience: April 10, 2024
Arizona
1 review
0 helpful votes
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Love it!
August 12, 2024

Who doesn't like free money!
I just do what I normally do as far as shopping, and then I just take a picture.

Easy peasy - lemon squeezy

Date of experience: August 2, 2024
Florida
1 review
0 helpful votes
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Ibotta issues
July 6, 2024

When you have to submit the specific item, it counts wrong! Then, when you submit a ticket, they don't count right. I told them I bought 4, they gave me credit for 1.

Date of experience: June 26, 2024
Ibotta C. Ibotta Rep
10 months ago

Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We understand your frustration and genuinely apologize for any inconvenience caused. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!

Washington
1 review
0 helpful votes
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Great offers and bonuses
July 6, 2024
Updated review

I really am enjoying my Ibotta experience. The App provides many stores i shop in and the bonuses are great! Thank you for helping me save at my favorite stores. Helps my budget.

Date of experience: June 26, 2024

Thanks for the Bonuses
April 30, 2024
Previous review

Hello Ibotta Team! I am enjoying my experience with the Ibotta App. Thanks for the bonuses also which do add up fairly quickly to save me some extra dough. My only concern is that I've had a couple experiences where I didn't get cash back for online purchases (Cinemark movie tickets) because Ibotta indicated the purchase had been canceled and I actually did use the movie tickets. Another instance was when I ordered from one of the home shopping channels I also didn't get points because Ibotta indicated the items had been returned. I hadn't returned items. Not certain what's happening there. Otherwise, I would have provided a 5-star rating.

Date of experience: April 20, 2024
Wisconsin
1 review
0 helpful votes
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Great support
April 28, 2024

Great app. One thing I'd caution for other people is to scan what you're buying as you shop to make sure the coupon/rebate applies to your item. Have bought the wrong item in the past and customer service was quick and helpful!

Date of experience: April 18, 2024
New York
1 review
0 helpful votes
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Always messing up
May 18, 2024

Long wait times to get help with ibotta making errors and not giving me credit towards money makers for the items I redeem cash back for. They advertise these big nice bonuses and then they won't give you credit for what you bought to get the bonus. Especially when you order online thru their app, then when you get your cash back they don't give you credit for the items that you bought so you lose the money makers. They basically claim that you can get some money, then when you buy what you need to make the money, then they don't give you credit and won't even answer in a timely manner so that the bonuses you work towards expire. Then they claim they can't do anything. I do not recommend online ordering with them if you want to get a bonus because their system doesn't work right.

Date of experience: May 8, 2024
Washington
1 review
0 helpful votes
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Missing Cash Back Issue Resolved Promptly
April 25, 2024

I had an issue getting my cash back due to the way my items were listed on my receipt, and trying to fix it on the app didn't work. I informed customer care on Sunday evening, and someone fixed my issue completely on Monday morning. This is the first time I've had to contact Ibotta with my issues (the rest were either fixed on the app or turned out to be the result of cashiers not scanning all my items rather than a problem with Ibotta), and I'm very pleased.

Date of experience: April 15, 2024
Georgia
1 review
0 helpful votes
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Good Money
July 29, 2024

Most of the time it is great, but lately I have been having issues with "Can't read receipt." And it is getting very frustrating.

Date of experience: July 19, 2024
North Carolina
1 review
0 helpful votes
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Awesome!
July 24, 2024
Updated review

Since I have been using Ibotta it has been great. To get cash back on things you already buy is awesome.

Date of experience: July 14, 2024

Wonderful
June 16, 2024
Previous review

I love this app. Love the rewards you get for just shopping and all the cash back.

Date of experience: June 6, 2024
Florida
1 review
10 helpful votes
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Withdrawing cash can feel like pulling teeth. Especially when you're finally ready to redeem the cash for a specific reason and it doesn't work! Also, check the privacy section, they will automatically sell your information if you don't change it!

Date of experience: August 23, 2019
Ohio
1 review
0 helpful votes
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They no longer are partnered with Meijer (wish they would bring it back) But Walmart has easy pick up ordering. You need to make sure you have the right quantity and sizes, otherwise don't be afraid to submit a ticket. Very helpful around the holidays to get meals cheaper.

Date of experience: February 10, 2022
Washington
1 review
9 helpful votes
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Love this app!
May 30, 2021

I've tried literally tons of online, so called "money saving" apps. I've never been able to get cash out and it is discouraging. For someone who is living paycheck to paycheck and lost their home every penny counts. In just one week with this app I've managed to cash out over 40 bucks! To some people that may not be much but it's dinner on the table and gas in my car. Thank you Ibotta! If you don't like money then you won't like this. And it's easy as heck to use too.

Date of experience: May 28, 2021