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IbottaReviews 1,452

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
335
value
118
shipping
43
returns
45
quality
89
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Shortage on items
April 18, 2024

Had made purchases and did not receive credit for them. Ibotta customer service reached out and after reviewing corrected the issue. Thank you.

Date of experience: April 8, 2024
Georgia
1 review
0 helpful votes
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Most of the time I would have bought the item anyway. Sometimes I choose a certain size or brand just the money.

Date of experience: April 7, 2024
Tennessee
1 review
0 helpful votes
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Did not earn my rewards
April 17, 2024

I had 4,pop tarts app just give me a dollar should have been 2 dollars

Date of experience: April 7, 2024
New York
1 review
0 helpful votes
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Excellent Customer Service
April 17, 2024

My mishap with a Sam's Club in store purchase was quickly fixed for me and Even though they didn't have to, my cash back was granted.
Long story short, read the small print. I'm so use to using Scan and Go in Sam's. However, you have to get a register receipt for in store cash backs.
I know they didn't have to go out of their way to grant my cash back. They did it with respect and inna timely fashion

Date of experience: April 7, 2024
New York
1 review
0 helpful votes
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Missing items
April 17, 2024

I scanned the new Snapple drink fire in store. It matched, then another item SUN popped up for $1.00. I bought the Sun Snapple. I buy Snapple Sun, & fire, also scan bubbly. I get home & the SUN Snapple doesn't match cause it was to be bought at another store? Why then did it come up when I was at Tops & it looked like an offer? Frustrating! But to make matters worse the fire snapples & bubbly had to be rescanned to submit & now it comes back as they weren't seen on the receipt. Ugh 😣

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Florida
1 review
0 helpful votes
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ILove Ibotta
April 16, 2024
Updated review

My experience is fundamentally excellent. It is an application where it helped me a lot in earning money for my medications, which are very expensive, and thanks to Ibotta I have managed to keep my medications up to date and when you have problems, they solve them in just days. I have recommended it to my friends and they have managed to make profits too.

Date of experience: April 6, 2024

Ibotta, an App that always recommended
April 7, 2024
Previous review

I give this application 100 stars, not 5. Since I used it a year ago, it has helped me a lot with my financial situation in being able to fill my medications. Without a doubt I have suggested it to people to use it and they are equally satisfied. It is the only app that helps you financially.

Date of experience: March 28, 2024
Colorado
1 review
0 helpful votes
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Ibotta is awesome!
April 15, 2024

I use Ibotta on a regular basis and I am very happy with the offer. I addition, when I have to contact customer service, they respond quickly and credit me account.

Date of experience: April 5, 2024
Arizona
1 review
0 helpful votes
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Fairly decent app
April 14, 2024

The app is often changing and getting harder to navigate.

Date of experience: April 4, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!

District of Columbia
1 review
0 helpful votes
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A Little Short
April 14, 2024

Generally speaking, I've enjoyed using Ibotta. What I don't enjoy is missing out on getting $2 for a product that I did purchase, was on my receipt, exactly the right size and brand, yet not getting the bonus. Come on! Sure, it's only $2, but this seems to be happening more and more lately. Do better, Ibotta!

Date of experience: April 4, 2024
New York
1 review
0 helpful votes
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Super helpful and quick response
April 14, 2024

I had an issue getting credit for a purchase from a store. I sent an email and my issue was very quickly resolved.Thank you so much Ibotta!

Date of experience: April 4, 2024
Pennsylvania
1 review
0 helpful votes
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Easy
April 13, 2024

Just a few minutes to search on my phone for the deals. Then at store just shop with your list. Since I'm already registered at my preferred store it automatically sends my purchases and my money earned automatically goes to my account. Easy peasey.

Date of experience: April 3, 2024
Tennessee
1 review
0 helpful votes
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"Missing cash back"
April 13, 2024

Can't find where this is….several offers do t work and then there is sincerely no place to question the purchase/offer. I can't find it!

Date of experience: April 3, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!

Tennessee
1 review
0 helpful votes
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Ibotta rocks!
April 12, 2024
Updated review

Ibotta is simple but lucrative! Dont have to be tech savvy.

Date of experience: April 2, 2024

Ibotta rocks!
March 11, 2024
Previous review

Ibotta is so simple and is very rewarding. It is also very quick to give you your rewards

Date of experience: March 1, 2024
Maine
1 review
0 helpful votes
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I asked why I couldn't withdrawl and why they kept saying I did when didn't had to change my password 3 times in order to get account back I'm thinking people there hack others and steal the money for themselves

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 2, 2024
Georgia
1 review
0 helpful votes
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Hey Ibotta
April 12, 2024

Listen I pride myself on my shopping trip, (well it's actually a haul) lol like the big one for the month, as I'm sure a lotta people do, so I was just curious why don't u have a make it rain bonus on the 17th so I don't miss out on the fun! This girl loves her bonuses 🥂

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Problem Resolved!
April 11, 2024

I had a receipt rejected twice after scanning the barcodes and having items approved so I disputed it. It was resolved so quick and I got my money right away! I am an avid Ibotta user and always refer Ibotta to people I know!

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Coming back
April 11, 2024

Used the app years ago, but hadn't stayed with it. Glad I came back! My husband still uses the ladder that was sent time for FREE! I tell all my friends about Ibotta! Thank you!

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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Wonderful!
April 10, 2024
Updated review

I have been an ibotta user for 8 years & I really have a great time shopping with the app! It's easy to use & understand & if I have any problems, they are right there to help you! Kudos!

Date of experience: March 31, 2024

My Ibotta!
March 10, 2024
Previous review

I have been using Ibotta for as long as I can remember! It's really fun to use & watch those $$$$ grow!
Everyone should be using this app!
👍🏻👍🏻👍🏻👍🏻👍🏻🎊🎉🥰🥰🥰🥰🥰🥰🥰

Date of experience: February 29, 2024
Washington
1 review
0 helpful votes
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It is cumbersome.
April 10, 2024

It is cumbersome to search for each thing. If I could just scan the barcode and have it match purchases to items available for reimbursement it would be more effective

Date of experience: March 31, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Michael! Thank you for sharing your concerns. We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Your feedback is valuable, and we're using it to improve our services.

Arkansas
1 review
0 helpful votes
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Great service!
April 9, 2024

Really appreciate receiving a notice when I've missed a cash back opportunity!

Date of experience: March 30, 2024