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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I needed help with my account, and not being able to log in. The responses back were very quick, and explained how to fix my problem. I'm very pleased.
They help me with my issues I appreciate the time and consideration
Recently I was hacked. Alot of turmoil! They hacked my Ibotta account. I contacted Ibotta and they restored the balance I had. Thank you! Then I was going to order a gift card, but couldn't. I sent 2 screenshots to Ibotta. They reviewed my case and solved the problem in a timely manner. Thank you so very much Ibotta. I have an account again. Thank You for looking into the matter and resolving it!
I like the upgrades to the Ibotta app in which it helps me to capture items that I may have not originally had selected for cashback.
Sometimes Kroger has these reduce prices on items. Sometimes they ring in Kroger item sometimes they ring in the brand. Ibotta will sometimes give you cash back sometimes they won't and you have no way to submit a claim! It's very frustrating
I purchased a product it said 15 to 18 count I got it I went to scan my receipt and it said could not be found. Half the time the product Ibotta gives Its products I don't use. My friend says purchase it anyway but to me that money I spent on something that will sit in my cabinets. I wish they would put products I actually used. But I do love I can scan any receipt and get.10 back.
One of the easiest apps I have ever used. The coupons are for a lot of things I regularly and it helps me to try new products.
I had an issue with missing rebates, after two tickets it got resolved. I am pleased customer service went back and reviewed the receipt and issued all my rebates. They also followed up to make sure I was satisfied. It's great that customer service doesn't let technical issues fall by the wayside.
I send in my receipts and most of the time I don't get my money
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Has an error in the app when scanning a receipt. Sent an email to help describing my issue and it was resolved quickly!
Went good but still learning the process. Going to keep on using.
I was missing an offer that was on my Walmart receipt from my connected account and after I sent a picture of the receipt in they indicated it was not the correct thing but that was because Walmart did not have the product name as well as the UPC number on the receipt. Ibotta took care of it and I got my $3 back. Very pleased with the customer service
They missed an offer with an in store purchase at Walmart and I sent a message to the help desk which was answered within 2 hours and the matter was corrected in an absolutely wonderful, efficient way. Gabriel A. Was a wonderful customer service representative.
Excellent and fast response to my issue. Resolved right away. Great customer service!
Great customer service. Resolved my issues very quickly. Thank you
I save on every day items and donate to charity all because of Ibotta.
All offers were included. Quick turn around. Only wish all the items were at my Walmart
After some frustrating submissions, lately, it was so refreshing to have a very quick turn around. I did not have to add any missed items right after I submitted and none were taken away after being accepted initially. I did not have to worry that I missed the bonus because something was rejected. And it came back almost immediately… I did not have to wait 24 -? Hours. Thank you, sooo much. This is the IBotta I love!
I like choosing what I am going to buy and when I am finished shopping and paying it is great getting money back for the items I have purchased that was on the Ibotta list.
Like the ease of choosing products and uploading my receipt to get cash back! Good app.
The best app to use and earn from. If you shop anyways, why not earn money using Ibotta. The people are so friendly and are willing to help you any time. I want to give them all a huge hug and a big thank you for all they do.
They took care of the issue quickly and correctly the first time I contacted them.
Since November I have gotten over 130$ another 30$ on its way. I will never stop using ibotta I would rather have money back for everyday purchases. Support always takes care of your issues!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, We apologize for the inconvenience and have passed your message along to the appropriate team for further review. We're continually partnering with additional brands to release new offers, and we encourage you to stay tuned! Here are instructions for getting your favorite brands on board with Ibotta: http://bit.ly/IBAddFavorite. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.