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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Ibotta is great any time that I've had a problem they are quick to address it and fix it and award missing rewards
Ibotta is an excellent company to communicate with. I've contacted them several times with different matters, they are ALWAYS very helpful. Both times I've contacted them, they have corrected MY error and deposited money into my app. Very easy to communicate with and always very friendly!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I love that Ibotta provides the opportunity for my family to earn rewards/rebates on everyday purchases, as we have for years. When my recent Walmart grocery delivery didn't reflect the correct earnings, I contacted customer suport. They immediately replied and looked into the issue. The problem was resolved in no time. It was a pleasant experience, through and through.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I thought I marked something off to save as a rebate, but I didn't. I reached out to advise I didn't get credit for it and they fixed MY mistake and processed my rebate, which got me a bonus. So happy!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Went to CVS bought 2 Colgate toothpaste and did not get my $1.00 xs 2
I had an issue while trying to link my DG account and the customer service people were fast and efficient in getting the problem resolved!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had an issue where a couple of things rang up as unknown and so I did not receive my cash back. However, I contacted customer service and they immediately fixed it! Great customer service!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had a number of deals, and I do share with my family or help food pantries, with Ibotta I can help myself and others in need.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I put in a request to review a pending receipt and they corrected the problem immediately.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I I initially wrote in because I had difficulty uploading a receipt of mine from this weekend. I was informed only a printed receipt is accepted, not an electronic copy. I said I understand the support rep doesn't make the rules but it's unfortunate because I found an $8 rebate on a formula. It was my first time buying formula for my son and I found a really good one but of course with all nice things it came with a hefty price tag of $42! Josh was kind enough to honor my e-receipt I pulled online from my in store visit at Target and applied the funds to my account! An experience like this does not go unrecognized so I happily decided to leave a review about how happy I am and what a wonderful experience I had!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
The last two receipts I have turned in, many or most of the offers I have redeemed have not counted. When I fight with Ibotta I then don't get the bonuses. This receipt I didn't get $10 in bonuses and about 5 or six offers. The last one I missed out on a $5 bonus. When I talk to the support about it they claim they cannot retroactively award bonuses.
The Ibotta team worked diligently with me to resolve the issue of a missing rebate. They communicated well and they got the issue resolved, and I am completely satisfied with the results.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I was missing cash back, but hit the wrong button. Figured I just lost a dollar. But I scanned my cereal boxes and earned that dollar! I did it wrong, but Ibotta still gave it to me. Thanks, Ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The grandkids expect grandma & grandpa to have Chex mix on hand. How nice when we find it on sale and with an Ibotta rebate! Bb
A rebate did not show up on my account, and I contacted ibotta customer service. All agents that assisted me were prompt, professional, and were very helpful. Thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I received a successful courtesy credit towards my account even though I did not claim my cash back correctly due to shopping in store and submitting a receipt I also claimed cash back from the vendor. I received detailed info from Ronnie the customer service representative on how to claim in store vs. through Ibotta. Very satisfied with the experience! đź‘Ť
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Awesome customer service. Very fast reply and resolved to my satisfaction
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Worked with Ibotta customer service to remove a duplicate account. Response was quick, very friendly and solved the issue promptly. Great job and thanks!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I enjoyed doing my uploading.The step by step procedure was a lot of fun.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Each time, when I go to Ibotta I get the best support available
Missing credit was fixed timely thanks, fun app and saves you money
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I love the variety of offers available. I've tried many brands because of cash back
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.