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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Great way to save money and also try some new products for free. They sometimes have minor issues but for the most part they correct them fairly quickly. I do wish that they had quicker ways or easier to find links to submit claims for missing cash back. Highly recommend!
THANK YOU ibotta for always making surecredit is given where credit is due. Customer Service is top notch and i have recommended Ibotta to several people whoch they now use ibotta. I Love it! I hope in the future more vegan options become available. THANK YOU for great service!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had an issue with my phone app in that it wouldn't let me select the grocery store that I use the most. After a couple of emails clarifying the problem, I got an email from Sany that completely resolved my issue. Great customer service for a great program!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
It started with one issue of a missing credit from one grocery store, then I had another one for a whole submission that was pending and not crediting. A third issue added on afterwards. I have never experienced three different issues in a such a short time span. It took more than one ticket and a few different agents replying to me. Ultimately, Jan fixed it all to my complete satisfaction. Thank you to Ibotta for correcting the issues and making things right.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Had an issue with a reicpt not scanning. I reached out on the help site and they resolved the issue quickly. They emailed me with some quickly follow up questions and I had the missing 2.00 in my account my the next morning. I know it might be a sall amount but the amount didn't matter they focused on the error and handled it quickly and efficiently. Love this app!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
After I received the earning points from shoppers then I bought cabinet for living room. It was great cleaning from crumbling mess. So I could put my embroidery stuff into new cabinets from bed beyond...
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I am relatively new to Ibotta, so did not know the process to redeem a 'multiple purchase offer' to get $1 back on two purchases of Pearl Olives. I submitted a question to the Ibotta team, and within minutes received an email note from the Ibotta Care team confirming my ticket. Within a day or so, the Ibotta team provided specific instructions for me to follow to submit the second receipt. I followed their advice and was rewarded with $1 for each purchase. Thank you to the Ibotta Care team for your courtesy and help!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I find this app, to be the absolute best at helping me to save money on groceries and other household necessities. I've been using it since around 2019 and I've saved thousands of dollars.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Excellent customer service! Very heloful, efficient, and kind!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I love how Ibotta always works with you when you have problems with rebates.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I did not get credit for Walmart
And it was done in a good manner
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was in need of assistance and Ibotta customer care was very helpful.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I like the e mail as it provides all my information. I do wish they had more to offer though as it seems the choices are limited and are repetitive,
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
App has technical issues. Hopefully the problem will be resolved soon.
Benedict from Ibotta customer support was excellent! Quickly helped me with my missing cash back and was extremely professional. Thank you Benedict!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was not sure what to expect but Elise, Grace and Leslie were all very helpful. They were able to resolve my issue and explain what I did wrong. Thank you ladies!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I submitted my receipt to Ibotta and it was multiple pictures because it was a long receipt and parts of my pictures didn't go through and I was unaware until sometime later in the month. I reached out to Ibotta customer service and they helped me very swiftly to fix my issue and credit my account.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have been using Ibotta for several years, my wife got me started on it. She is a big fan. I have never had an issue and therefore have never needed support. I did have a problem this week where eight dollars that I was due was not properly credited. I was just going to let it go, because thats how ai roll, but decided to send an email and see what happens. I got a reply very quickly from 'Jill' informing me she reviewed my receipt and agreed. The money was credited almost immediately. Very impressed and happy with results.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Things happen & sometimes the offers don't scan correctly on the receipts. The customer service peeps will get it taken care of in a flash & make sure you are satisfied. The best customer service around!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.