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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I had already submitted my receipt and then noticed cash back was missing. I contacted Ibotta customer service and they were quick to resolve my issue. Great customer service! Thank you!
Ibotta is a life-changer! Instead of doomscrolling, I find ways to save money for my family—earning cash back on groceries. These earnings have paid for vacations, electronics, and much more. Their team is incredibly responsive, and kind making it hands-down the best app you can use for FREE.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had shopped and scanned my receipt and it wouldn't scan, I tried multiple times. I contacted Ibotta and they were wonderful. I had a response from them shortly after contacting them, I took a picture of my receipt and a list of the items I was requesting rebates from and sent them. I received my money back within a few hours. They were so helpful!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Very pleased with Brenda's solution to my issue. And she was quick and responsive. Thank you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Josh was very helpful and took care of all my needs' I've been using Ibotta since 2016! Thank you for the wonderful Custer support team that always is helpful!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
First time Ibotta has told me there was an item on my receipt that didn't get checked or clipped in my Ibotta account. What a nice, pleasant surprise! Thank you! I thought I had checked it, but it must not have for some reason. So Thank you so muck!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I love Ibotta because if I miss a cash back they remind me and no one else does that
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was having trouble with the process and didn't correctly click the right buttons when I was shopping, and my purchases weren't registering. It was totally an error on my end, but they were quick to resolve it and explained how to fix it in the future, and they even credited me for the lost funds due to my error, as if I didn't make the mistake in the first place! I really appreciate their approach and being so helpful!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a small cash back issue Ibotta was on top of it within minutes they corrected the issue. Ralph helped me get it resolved!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I just got an email from Ibotta saying I was missing an offer- I was able to collect an extra $2.25 that I had missed! Thanks
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I reached out regarding missing Ibotta cash. My issue was resolved quickly and Jay and Aries from customer support were very helpful, courteous and friendly!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had an issue with a receipt, I contacted their customer service, and they were able to fix things right away.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had scanned items and they showed as being good for receiving money back. Only one item gave me money back. So, I contacted ibotta and explained that I had scanned the product and it showed I would receive $5.00 for purchasing. They fixed the issue and updated it to prevent future issues. Super quick!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
They are just GREAT! Anytime I have a problem i just reach out and they always respond so fast and fix the problem even faster. Everybody should have this app
Very easy and fast service. Answers immediately to any problems
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had a question with a product I purchased showing as ineligible for one of the offers. I submitted a support ticket and within minutes I had an email from Leslie with the Ibotta Care Team. After providing my documentation they were able to update my account to reflect the offer. Leslie was very helpful and pleasant. I've been a saver with Ibotta since 2015 and I have nothing but great things to say!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I used my Weis loyalty card to purchase GM cereal, and had added the product to my Ibotta list. When the credit didn't appear, I emailed customer support and attached a photo of my receipt. I was then asked to send a screenshot of the Ibotta offer, which I did. Today I received the missing credit. I get that it was only 1.50, but I was given the same attention and courtesy as someone claiming 150.00 missing credit. Many thanks to all who assisted me.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had an issue where my account withdrawals were temporarily frozen because I uploaded what was considered an altered receipt (it had a rip and some of the ink didn't print properly). While this was upsetting at first because the alterations weren't intentional, I was able to explain my situation to the customer service team and I received a response within a couple of hours. The response explained the reasoning for the temporary freeze, while also promptly restoring full access to my account. I was pleasantly surprised at how fast and helpful their response was. I've been conditioned to expect long wait times and responses without solutions from other companies' support lines in the past. I can happily say however that Ibotta was very helpful and gave me the benefit of the doubt with my situation. Instead of being a frustrated customer with a locked out account who would never use Ibotta again, I am now a happy customer looking forward to the next time I get to use my Ibotta app. Thanks again Ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Excellent customer service I sent in my products with the bar codes a received my money on my account. Thx u
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.