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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I'm pretty much new to Ibotta and still getting familiar on how to take advantage of special deals. Thanks for this... every penny we save counts!
This is the worst experience ever y'all all take forever to help us can get a straight answer all y'all send me automatically emails so I can figure that out on my own after three days I finally was able to log into my account and to find out that somebody cashed out my money on a target gift card and I tried to put the gift card on my target account but it says it's empty so somebody took my money I want my money back this is horrible Customer Service y'all need to improve these Customer Service
I had purchased the Gatorade 12 oz 18 pack to be able to get the $1.00 back. Which I did receive. I ALSO purchased 2 of the Gatorade 20oz 8 pack to be able to get the $2.00 back and I did not get the $2.00. So I attempted to send in an email on this matter but your facility's representative Mercedita I. Did not take the time to review the entire order and only part of it for a different coupon that I got and it is for Gatorade as well but it is for $1.00 and the stipulation for that one is to purchase Gatorade 12 fl oz 18 pack. With this being said I would give Mercedita I. 1 star if I could split them. I then reached out through the app and was able to speak with Cybil and she was able to fix and update everything. Cybil was very pleasant, responsive, and thorough how a representative should be. I would give Cybil 5 stars. If I need to redo this feedback and separate the 2 representatives please let me know. Thank you!
Ibotta customer service is outstanding. They explain everything and make it's easy to understand. If it's a glitch they will fix it. They usually respond to you within a day even though they say 72 hours. I'm always pleased with the outcome whenever I need to reach out to customer service.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I love Ibotta. I have been using it for many years and saved a lot of money. Their customer service is great as well.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Long time user, or try to be. But there are fewer offers that interest me nowadays. I also know technology exists that I shouldn't have to click on offers to take advantage of them. It's not always possible to check your website while I'm shopping to insure my purchase meets the limitations set on the offer. I get all excited to know there was an offer on an item only to find out it was limited to a certain size, flavor, etc. once I get home and snap my receipt.
Thank you for sharing your thoughts with us! We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. We truly value your loyalty as a Saver!
Ibotta help desk staff is wonderful! I was missing some cash back. They checked on it, found it and added it to my account! Love Ibotta! Thank you, thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
10/10 estaba teniendo problemas con obtener el cashback de una compra en línea y por consiguiente el weekend bonus y me ayudaron bastante, claro tuve que enviar capturas de pantallas sobre mi compra y número de orden pero lo mejor es que me resolvieron el problema
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This experience was great. They helped me and were very kind and patience. Thankful when responses are easy to understand and communication is quick
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
They were prompt and easy to work with. Emails were quick and with kindness. Thankful for this program/app.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I received a very blurry receipt and was unable to upload. I reached out to the help center and Lord S. Assisted me! Very promptly and with a massive amount of empathy! It was such a great and seamless experience! I enjoy ibotta and am very happy they have people like Lord S. Working there to help!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This is my favorite app. I have made over 1k and a well stocked supply closet. Great customer service too!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I've saved (earned) a lot of $ using Ibotta... even with a 2-person household. I've had very few questions/issues, but Ibotta's customer service is quick and very helpful.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Don't get as many products show up that I would use in order to get money back as when I first started. Kinda disappointed…
Had a question and customer service got right back to me and even though I didn't do something correctly, they took care of it.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Every now and then I run into an issue getting cash back with Ibotta. Sometimes it involves screenshots in multiple emails and it can get frustrating once in awhile but I can honestly say that anytime I have run into a snag I bought a Representatives always make it right even if there's fine print that Idont see or misunderstand, several instances they have given me the cash back that I was missing whether or not it was a mistake on their part or my part so I always highly recommend I bought her to my friends or co-workers or even just acquaintances because it's really great to be able to earn extra money from things that you're already buying. I will also say that I've been using I bought a for probably 5 years or more and I have deposited hundreds of dollars in my bank account just from getting cash back from things that I was already planning to buy!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
This app makes shopping a treasure hunt! I seldom buy something I don't need, but often things I will use in the future even if not at the moment I purchased them because of the big cash back! I always check Ibotta offers any store I shop!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a rebate clipped in my app, but when I went to make the purchase, it was no longer on my list. I reached out to support, and Francis D. Was fantastic—he looked into the issue and was able to credit the rebate amount to my account. Thank you for your attention to detail and for helping find a great resolution!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
99% of the time, everything registers as it's supposed to... But, on the occasion that there's a computer glitch, or a miscommunication between store & Ibotta, their customer service does their very best to make it right; they show genuine concern for the customer, they're patient & understanding, and allow you to explain your situation. They're also very good at providing lots of information to teach you how this program works. It's a great company that has saved me a bundle in "coupons" / cash back offers!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.