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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I did my usual and clicked on all my stuff before I went shopping. Came home from shopping scanned receipt and it didn't give me money back on one of my items so I scanned the item then the receipt again. Also emailed Ibotta, a short time later I got an email back and got my money added right away. I love using Ibotta.
I had trouble redeeming an offer available at a local independent store, I had never put in a trouble ticket before. I am not real computer and cell phone experienced. Emmanuel and others in the care team with Ibotta were so patient with me as I had trouble replying to their emails with a photo of my receipt. Once I was able to do this, my account was credited quickly.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Twice I loaded offers and bought the products, but received a message that nothing on my receipt matched. In one instance I received credit within minutes. In the second, it was the next day, but I received emails, that were very professional in tone, keeping me apprised of the progress. Wish customer service was this good everywhere!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had to contact Ibotta on an issue Ian contacted me back within 24 hours of my email and corrected the issue Great customer service Ian P I appreciate you
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I have been using ibotta for years and enjoy it! I have found some favorite products that I likely would not have tried and also save money on some tried and true items. I recently had an issue and they were quick yo assist with a simple push of the help button. I explained my problem unclearly lol. They messaged back and I corrected it and heard back so fast. Minutes later the problem was fixed. Ty Ibotta! Give it a try 🙂
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta makes it easy to earn money just simply shopping for your regular every day items while also giving you opportunities to try some new items for practically no cost. Things you might not have otherwise tried. Additionally, their customer service team is always prompt and helpful with any questions or concerns you have.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Reached out today when I couldn't get the app to recognize a purchase on a receipt nor would it allow me to manually enter the item. Response time was super fast and my account was credited in very timely fashion.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have used Ibotta for years now. The customer service is amazing! Anytime I have any issues (which isn't often), they are fast to help. Ronnie went above and beyond to resolve my problem! Awesome job!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
It may not seem significant to some people, but every Ibotta refund counts for me. It's frustrating when refunds are not accepted. It doesn't happen very often, but recently Ibotta could find the purchase of two packages of Quaker Rice Crisps valuing a $1.00 credit. I went through to process of having it reviewed again and was still denied. I had never contacted Ibotta before and was doubtful anything would happen, but much to my surprise, Gabriel A. Got back to me the next day and credited my Ibotta account $1.00! It really does work! Thank you Ibotta and thank you Gabriel A.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I bought a Flexbird razor from Walmart and went through Ibotta. My $15 never showed up as pending so i reached out to the team. WTG Ibotta! After providing pdf's of my order and delivery from Walmart, I had my $15 within about 30 minutes of emailing. Cannot beat the service! I've been an Ibotta member for years!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
It is very common for me to have to contact support at Ibotta. The app scans products, but won't update the rebate you are supposed to receive. When you submit it through the app, it denies it 90% of the time. Then you have to submit by email to get it corrected.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Anytime I write into Ibotta about a missing offer, they are quick to respond, help and fix the problem! Thank you jay for your help today!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I bought a gift card with my ibotta cash. Turns out the balance was always $0.
I contacted ibotta, they directed me with directions, and they took care of the situation.
It was easy and all very good.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I submitted a ticket regarding a missing money. I provided all information requested and within the day I received my refund.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I was missing cash from a receipt (i just got. 5 from any receipt but not from the other items), contacted them just before the weekend and I had the cash monday morning. Fast and easy!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
As I stated in several emails to you, I checked the barcode for the Sumo citrus oranges. I purchased the required 2 oranges. The barcode indicated that they qualify. This has happened several times when I purchased sumo oranges. But I usually let it go. This time I'm not! I want you to look into this error. I don't know if others have also let you know about this.
To summarize, I needed to purchase 15 items to receive a five dollar rebate. I did purchase all 15. But you did not recognize the sumo oranges. Nor did you add a five items that I purchased at Big Y yesterday.
Overall IBOTTA rates as a 4. I enjoy using it. The rebates are helpful and some are very, very good. Sometimes it does require patience because there are some glitches in their system. You must do your part when you start to have issues and be diligent and it will work out. Example: Clicking on a reward in the store and when you get to your car the reward disappears. Best to take a photo while you are in the store portion of the app where the rebates is and screen shot it. That is helpful to IBOTTA when attempting to give you the reward. This save you and IBOTTA time. Hope this helps.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I was unable to withdraw money from my account. A couple of days later, I received an email saying that everything had been fixed. The employee was polite and resolved my problem.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I can only imagine how many questions/problems they get asked every single day, I appreciate their attention to helping solving any questions/concerns/problems I have, have never waited very long for them to get back to me.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have tried very many cashback apps but I must say this one is the one I use most every trip to grocery store! The app is perfect, never a bug or technical issue, customer care is amazing. Couldnt ask for a better service
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!