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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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My account was new to Ibotta. I was having trouble with transferimg my first withdraw to my bank. Ibotta was just confiming I wasnt duplicating accounts and had met all the requirements. Then they were a great fast help and now my money is in my bank.Thanks Ibotta.
I did not realize that they were going to steal almost $4 if I didn't use this within a certain period of time. Not always are the offers good enough for me to spend the money for. I do not remember ever receiving a warning that this would happen if I did not use my account. I think I'm just going to cash out and delete my account.
I did not realize that they were going to steal almost $4 if I didn't use this within a certain period of time. Not always are the offers good enough for me to spend the money for. I do not remember ever receiving a warning that this would happen if I did not use my account. I think I'm just going to cash out and delete my account.
Anytime I have an issue, the Ibotta team always helps me. They are fast to respond and give great explanations. If only all customer services treated people like this.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
So easy to earn! Who doesn't love a bargain and the Ibotta app? I just reminded friends and family what a great deal and how easy it was to shop with the app on your phone.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
So easy to earn! Who doesn't love a bargain and the Ibotta app? I just reminded friends and family what a great deal and how easy it was to shop with the app on your phone.
Ibotta customer service is prompt in responding to questions on rewards. They go the extra mile to reply and resolve questions concerning their app. I am very happy with them!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I have been using ibotta foe years and love them so much. It's so easy to get money back for things you are already going to buy. I do it and use the money to help buy Christmas at the end of the year.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have been using ibotta foe years and love them so much. It's so easy to get money back for things you are already going to buy. I do it and use the money to help buy Christmas at the end of the year.
I was "missing money" from 2 offers. Customer service promptly replied and explained where I had made the mistake on 1 of the transactions and credited my account for the other transaction. Very professional and understanding!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love using Ibotta but sometimes cash can be missing. Ibotta has awesome customer support service and it's super convenient and fast. They always fix any issue I have and timely.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I redeemed an offer and then it completely disappeared from my app and it also wasn't showing up as pending or rejected. I waited the required 72 hours before contacting the help center. Since I hadn't seen or heard anything, I reached out to the help center and Gabriel looked into my account and credited me the cash back I was due! So thankful he was able to find the solution to my problem.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
The was able to bring up an issue with one of my receipts not having a barcode to scan even though the app needed one to scan. I reached out to the Ibotta Customer Service department and they resolved my issue in just 3 short messages. Very easy!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I reached out to Customer Service and was able to get a great resolution, even though I was at fault. They explained it to me clearly and were not condescending.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had a problem with missing cash back from a receipt I'd submitted & the awesome customer service reps at Ibotta had it fixed in no time!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have been using Ibotta for a few years now and I would definitely recommend this to anyone especially that needs a little help.
It's nice to get back money on items you use everyday and for those special items you need. The money adds up quicker than you might think. They have ways you can make extra.
I have been getting a free turkey and some fixings for years at Thanksgiving. It has been nice.
Hurry and see if you can qualify for one this year.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I wasn't able to figure out how to add a missed rebate from My online shopping but Ibotta care team helped me making th process seamless!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Thank you Ibotta. You all have amazing deals. Quick to help and provide fast responses. So kind and helpful. The best app I only use.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
It took awhile but I got credit for 2 items I had purchased at Tops. They also gave me the bonus that I would have gotten if those items had gone through initially.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I inadvertently submitted the incorrect grocery receipt (which contained no offers). I couldn't upload the correct receipt as it was in review for several days. I submitted the correct receipt with an explanation and details to the help center and they made the assist... thank you!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Purchased two Poise products on 11/19. Coupon was there on the app at Publix and by the time I got home to claim it, it had disappeared. Lost $1.50.
9 times out of 10 I have to retake a picture of a receipt even when all boxes are checked for amount, date and name and most times I have to redo it 3 times, so frustrating as it's not worth my time, will be cashing out soon and be done.
Oh no! You seem to be experiencing a technical issue! This issue may be resolved by using the steps outlined in this article: http://bit.ly/IBTechnical. If that doesn't fix the issue, please contact our Ibotta Care chatbot at help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Thank you!
Even when I miss a deal and don't add it to my list, once I buy the item, I get a notification from Ibotta. Then I just add it to my list and I get the deal. It's great!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.