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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I was missing rewards money from a transaction and bonus, after a review of my receipt and a quick explanation it was handled.
I was missing cash on my Festival receipt which also made me miss a bonus. They responded and asked for some pictures and within 2 hours the rebate and bonus money were in my Ibotta account.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Nothing is easy with using this app. Very often I will get zero cas-back for verified offers I saved. Yesterday I scanned the product barcodes in the app to confirm offers attached. 3 out of 4 offers I took time to scan and read labels in store are missing. This is not an isolated event, unfortunately. When things run smoothly and as expected, cash-back is fun.
Further, the time and hassle of writing in to HELP department to hopefully get resolved is too much. It quickly turns this app from something fun, challenging and rewarding to a guaranteed headache and a feeling of playing into a scam to know your consumer habits/purchased, valuable info tor this app.
Some reps do give a hard time, but it's the ones that make the process easy and you dont leave empty handed. Glad I got trough to someone and my issue was handled.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Depending on your shopping needs and locations, you can find pretty decent deals on here. And if you are lucky enough that the offer can be combined with a manufacturer coupon it is really advantageous. However, due to technical glitches with the app, it can be very frustrating to claim your deals. About 50% of the time, the app doesn't recognize the item on my receipt so you have to watch carefully when you submit the receipt, and if it doesn't catch an item, you have to go dig that item back out of your fridge or pantry and scan the bar code on an item or two of your submission. And then about 30% of the time after submitting an offer, they come back and say that the offer couldn't be matched so you have to communicate with customer service to prove that it was valid. Customer service has always been helpful and courteous, but it is a chore to have to stay on top of all this.
Thank you for your review! We truly value your feedback and are delighted to hear about your overall positive experience. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. Thanks for leaving an honest review!
I have been a couponer since I was a kid and my mom taught me how. Back then it was all paper and then digital coupons came along. But just like forgetting my paper coupons on the kitchen counter, sometimes with store digital coupon apps, I didn't remember to load them before checkout. That is one advantage of Ibotta. I can check the app to see if what I bought has an offer:-)
The one frustration I have with Ibotta is their offers don't have a listed expiration date and frequently there is no "warning" that an offer is getting ready to expire. It has happened to me a couple times and it is very frustrating... there one minute and gone the next:-( I've also had a few other minor issues with the logistics of the app and almost never get the desktop site to work, but every time I have reached out to customer service they have been quick to respond and accommodating my requests. It is frustrating to have to take that extra step but kind and understanding customer service goes a long way, IMO
Nice to make a little fun money just by purchasing items I usually buy. Easy to do even for this old lady! If I run into an issue customer service is fast and very helpful.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Sebastian gets all the credit for helping solve my problem. This was after many requests for help. I was helped but the problem was not corrected until Sebastian took care of everything. Very grateful to him!
Thank you for your review! We truly value your feedback and are delighted to hear about your experience and will ensure that the agent is recognized for this. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. Thanks for leaving an honest review!
I've had I bought it for quite a while now and I absolutely love it. I can't say every so often there's an issue with an item that I bought that either. It's the picture of the item with the ounce on it directly or just an error but even if there's an issue on an error, all you have to do is send a message and they are on point on helping you very courteous polite. I just love Ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Right now I'm missing cash back on my Thanksgiving pie. I bought it at Meijer today and the bar code matched when I scanned it before buying. After I bought it, it tells me they don't match. Now I gave to go buy another one but it's not there to scan anymore.
Been using Ibotta for a couple years without any problems. Had my first issue this week where an item wouldn't post to my list and I therefore couldn't get my reward. I contacted the help desk, was given a ticket number and the issue was resolved within 24 hours. The money is in my account. Highly recommend
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Had an issue not getting credit for 2 items purchased. Reps reviewed my account quickly and rectified the issue. They were very nice and professional!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I am really amazed by the rebate offers for products/ foods my household uses weekly. I prefer phone customer service yet Ibotta customer service has been prompt and satisfactory. The rebates have the quickest return than any other rebate apps. You can choose gift cards or cash. How do people get buy without Ibotta!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I've been using Ibotta for many years now and have earned over $1,400. Ibotta mostly have always been on the ball especially with customer service. They are quick and thorough.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Love making money just by picking items, buying and scanning my receipts. Super easy! When there is an issue which there seldom is, they resolve it fast and are very nice about it. I have been using this app for about 3 or so years. And earned almost 2,000 dollars with little effort.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with my account and I reached out to customer service and they were super accommodating. If places do not have good customer service it definitely pushes you away. Their customer service is one of the main reasons I keep my account active.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I never have issues adding offers or scanning my receipts. Ibotta makes getting cashback so much easier than other cashback apps.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I I really enjoy the app, and have used it for over 10 years. Occasionally, an issue arises that requires me to use the chat feature to contact customer service. They respond promptly within 24 hours and they resolve the issues.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
It's so super easy to use Ibotta for cash back and I've not found a higher payout in my experience for cash back offers. I have literally made easy money here. And for stuff I already buy. Plus it's a good resource to find brands that offer natural and ingredients and speciality products like dairy free etc. and get paid to try them. I have found some brands on Ibotta that I love and will continue to buy that are healthy without additives and junk. It's tailored to your buying habits in addition to new offers for new products.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I enjoy Ibotta, it's easy to learn and gives cash, cashing out was easy and the coupons are fair, Thanksgiving deals are great, I I look forward to checking Ibotta each day!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I have been using Ibotta for a few years now. It offers great cash back at all different stores. Ibotta also does fun promotions. I have also always had a good experience with the Ibotta Care Team, if I have had a question or a concern. If you are a couponer, it is worth using Ibotta!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!