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IbottaReviews 5,913

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,457
value
497
shipping
181
returns
188
quality
369
This company responds to reviews on average within 1 day

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Georgia
1 review
17 helpful votes
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FRAUD if you cash out
October 16, 2015

I purchased Glad products for a raffle and used my 3 year account with ibotta for the rebates. My raffle director asked me to exchange SOME of the products so that all gift baskets had the same exact items in them. I turned in the receipts and was accused of FRAUD! My account was deactivated and ibotta claimed the two pizzas my family are for dinner were returned. I offered to provide proof of the pizza leftovers from my fridge and they refused. This is the ONLY time they have ever had an issue with me and yet I am treated as a criminal. I am a 3 year client of ibotta but this was my largest payout of $50. The BETTER BUSINESS BUREAU has had this same complaint MANY TIMES and most clients lost all their earnings. BUYER BEWARE

Date of experience: October 16, 2015
Colorado
2 reviews
18 helpful votes
Follow Dawn M.
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I would stay away from e-bate apps. I have had issues with all of them and have had to file more than one BBB Complaint to be issued a rebate. Today, I'm looking into filing an FTC complaint against iBotta. Every time I've come close to cashing out, they send an email on the very last e-bate that says they can't read the receipt or don't see the product on the receipt. You can then click on "View the Receipt", at which point you will see your crystal clear, perfectly legible, unambiguous receipt. Basically, these e-bate apps are trying to track you and your shopping habits for free. Don't let them. This is your privacy we're talking about. They need to pay for it. Their sole function is to issue rebates, yet they engage in tactics to prevent having to pay. I initially liked iBotta because they offered solid rebates on liquor. I was willing to stick with it even though I had a couple of glitches. I initially gave them 4/5 stars; with a star being shaved for the small problems I had with them. But small problems culminated into bigger ones. The problems also show a distinct pattern of fraud. Stay away.

Date of experience: September 29, 2015