IbottaReviews 5,369

I have been using ibotta for over a year everything was great. I emailed the about a rebate I did not get credit for which was linked to my food lion MVP card. The following week I got a email that my account was deactivated because of fraud. How do I fraud when my MVP card is linked to it. So the money that I had accumulated is gone. They get to keep it, and customer service is horrible. I found receipt hog is the best app out there

I had used the app for several weeks and accumulated 107$ in cash back, including some referral bonuses. I had uploaded my receipts and had scanned all the bar codes properly. The app had said that all my purchases and bonuses had been verified.

I verified my account and set up the withdrawal process through my PayPal.

Now, Ibotta has locked me out of my account and is not allowing me to withdraw my money.

If I had been the first person to make a complaint, I could believe this was a one-off technical incident. Instead, it seems like this is an unethical tactic that the company typically uses to prevent people from getting the money they have earned.

The company has not responded to my emails, and hopefully this will get their attention.

I am extremely disappointed and unless I hear from Ibotta soon I will stop referring people to the app and refrain from using it.

I am disgusted at this reoccurring scam being ran by this company.

This is one of those applications that at first they get you with good savings and then start stealing your cash, so it goes for 5 star review and I wish I could have a negative option to select and submit.

I have been using this App for a while and they give you cash but you also loose it right away. First, you start buying expensive products you never used to buy just because of some cent they give you as a reward. They trick you a lot and manipulate the products prices and it varies between users. They love you share the application with many people supposedly and pay both who share and who use it and make a rebate for first time, and that is not working anymore as it should, that faulty system ignore all that. It crashes EVERY day, I guess they are tracking you and if you do not submit the receipt right away you could get nothing when you got home because they remove those products you bought and were available at the time you were paying for it. By the way, it was confirmed they flag accounts if you buy and use it frequently (how come is that possible, they should be happy instead). It also makes you waste long time in the store trying to localize those specific items, i don't think it worth it to get a couple of dollars and spent 3 hours at store with the risk they steal your cash after.

They freeze receipt and play with the total # of rebates you should achieve increasing it from one day to another. Last thing that happened to me is they deactivate my account a couple of times and stole the cash I had available with a lame excuse saying I returned products, even though I sent back a picture with all the stuff I had collected at home... no response... help desk system is really bad, anyways they have the last word so there is nothing to claim. Funny, if you change your phone they might close your account too because you can't use a different device... crazy ah!. Is that the way to keep your users happy? I'm sorry, but won't use it ever again!

If you have not tried this "rebate" site you are missing out! From August 2016 to date (11/29/17) I have "earned" $414.00, doing nothing more than purchasing items that I would have purchased regardless then scanning my store receipt and item (s) purchased bar code (s). I was able to earn this amount due to ibotta's vast selection of stores and product rebates. The money will stay in your account until you earn $20.00, at this time you can opt to cash out or wait. If you cash out, you have your choice of an account transfer or a variety of gift cards! The only thing it will cost you is a little of your time :)

Ibotta app is such a waste of time! Most of the times app functionalities doesn't work, ex: i was unable to withdraw cash, never received rebates for Uber rides, had taken 10-12 rides, never got a rebate! When i contacted support team, they closed the ticket forcibly and mentioned they will investigate and get back! Its been a month, i am not bothered contacting them anymore!
Ibotta smartly collects personal info, which they sell to 3rd parties, ex: whats ur annual income, do u own a house, whats ur ethinicity, how many kids in your household, these are never related to any rebates but just personal data that they can sell! Never share these details, avoid rebates when asked these questions or choose a wrong option!
There is always spike in automated calls/spam emails after registering with ibotta, thats bcos ibotta has traded personal info with these!

###updates###
Ibotta has introduced new policy to authenticate with mobile no! This is complete non-sense. Ibotta wants customer phone no and hold on to earnings which ppl cannot withdraw! Never ever give your phone, as it will lead to spurge in spam calls. Ibotta has blocked my earning bcos i didnt provide my phone no. Just to prove Ibotta sells user info, i update my name purposely, changed to ex: "abc", next day i had 20 emails on email id registered on ibotta with "Hi abc". This not only proves ibotta shares personal data but can misuse it in any way!
U can try it urself, ibotta will never delete ur email once u register with them, even if u wish to delete ibotta account permenantly. So atleast avoid sharing phone no! Hope this help!

Highly Recommend the Ibotta App! Free $10 Welcome Offer when you Sign Up Using Coupon Code: kyildwu. Start Earning Cash Back Today! Real Cash! Not Points or Credit! SO easy to scan your receipts & get Paid Quick (literally instant payment to paypal, venmo, or purchase online gift cards)! SO Wish I knew about this App sooner! I'm Obsessed with this App! I use it everyday. Don't Forget to Enter your Code kyildwu so you dont miss out on your $10 BONUS! Hands Down BEST Cash Back Available! And I've tried a lot! This also Pays Cash Back Shopping at Online Retailers!

While I've gotten almost all of the small cents or dollar rebates, I recently made a large qvc purchase when they were offering a 20% rebate plus a $5 QVC bonus. Conveniently, their app crashed while I was checking out but the purchase did go thru QVC. A couple of days later I contacted them and asked them to investigate and included the email receipt from QVC. Since then I have gotten nothing but a runaround from them and emails thanking me for my patience. Today I am done being patient. 3 weeks later they only blame it on QVC and it looks like I'm never getting my money. Next stop is BBB website.

Hands down worst customer service.

I had an issue with receiving the funds I had earned from Ibotta. It was about $45. Once I got to the point when I was ready to withdraw the funds and connect my Ibotta account to my Paypal account all of the horrible things that I read (on all of the sites that AREN'T GETTING PAID BY IBOTTA TO SPEAK GOOD ON THEM) seemed to foretell my horrible experience with their customer service department.

First, in order to ensure I didn't get locked out of my account I reached out to Ibotta. (The app was asking me to verify my number and since I didn't remember ever linking a phone number and had just changed my work and home number I reached out to customer service for assistance.) It took about a month before they finally fixed this issue. During that month I repeatedly asked to speak to a manager or a supervisor. They never allowed for this to happen. I honestly think that the only reason (that part of) the Ibotta issue was solved in that month's span is because I went to the BBB and filed a complaint.

After them finally verifying my telephone number you would think I would have been able to connect the two accounts (Ibotta to Paypal). Nope. I kept getting an error message on my mobile device stating that my Ibotta password was false. How could it have been false when I had to log into the app to be able to even attempt to link the accounts? They finally said (YESTERDAY after another few days of waiting on their response) that they will link my accounts manually.

The idea of the app is cool but don't ever have to need their "customer service". They are very mal-mannered (never once apologizing for the inconvenience) and they also aren't the smartest. You'll be in for a ride. I've never seen anything like it. Because of the fact I've been going back and forth with them for an entire month (30 days) in order for me to get my issue resolved it's like I worked double time for the $45. It made it not worth it and I'll be deleting the app.

I was saving so much money and honestly didn't have a problem until the last update. Customer service is AWFUL. You get very generic replies and it takes up to 4 days to even get one of those. I run in To problems when I buy more than one of the same product. It says you can get up to 3 but if you buy more than one you won't get credit. Then you have to jump through hoops for weeks and half the time still do not receive all your credit. The sad thing is that when I scan my receipts it shows the proper credit but when they credit my account it is wrong because they do not credit for the multiple items. I have also had my account locked so now I just go ahead and transfer after 20 or 30 dollars accumulates. I am fighting right now to get a lost more than 10 dollars so I am done with Ibotta. It has turned in to such a rip off. Ill go back to coupons.

I've been using iBotta for several months now and thought I'd cash out some of my earnings yesterday. Since I've been a member, I've earned nearly $500. I've never had any issues entering rebates, scanning receipts, etc. When I tried to Venmo myself the cash, I received a message that my account was locked out and I should contact support. I have an iPhone and when I clicked the button, it verified my identity through the thumbprint reader, so I just assumed I needed to redo it or enter the password manually, but it didn't work. I sent a message to support since I wasn't still able to earn rebates, surf the app, but just not redeem. I received a canned response that my account had been deactivated for violating their policies. I had no idea what they were talking about as the e-mail was a form letter and very vague, stating that it could be from multiple accounts on the same device, reuse of receipts, etc., but since I didn't think any of those applied to me, I responded and asked for an example of when I violated the policy. I received a response that an item was returned and I received credit and that I submitted the same receipt for rebates that already received credit. I did return two pair of jeans to Kohls that I received credit for (which I told them and there was no way of undoing a rebate once it was submitted), but I NEVER NEVER NEVER reused any receipts for multiple rebates. I responded and let them know I had never done that and asked for a specific example. I received the following response: "At this time, we are choosing to end further communication about this issue." Sooooo... they kept my $498 bucks I earned honestly and closed my account permanently so I can't view anything or do anything about it. As soon as it happened, I googled "Ibotta complaints" and this seems to be a common practice by this company. There has to be something we can do. They're basically using us to buy items, gain money from advertising, and then take the money we've earned by helping them.

To the lone 4 star review... Did you work for ibotta? How do you feel about it now? They are terrible. They have thousands of complaints actively per their Director of Customer Support. This is apparently the consumers problem not his, though. Your rebates will disappear right after you buy a product and then you will have to prove it was active. Good luck. I quit that site awhile ago. Grocery stores have better reliability and know how to fix a problem. They don't blame the customer for the store's errors. Move along, Ibotta's days of glory have left with your money in their pockets.

Be careful with this App. I follow their rules and I had made over $643.00 by redeming my cash rewards and most from referring people. I had referred around 50 to 55 people and made so much in referrals that Ibotta didn't want to pay me some of my money. I was cashing every $100.00 so I get to cash $500 in total but my last $143 they refused to pay since they are cheater and don't want to pay the fair amount. I received an email saying "your account has been deactivated" for really no reason! Be aware. If you have money there cash out asap don't try to save up by jabing your money with them. Cash out soon. They are not truthful company. I will try to report them with BBB. They can't get away with this. I spend so many of my time explaining people and trying to sign them up and in the end they kept my earnings!