On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
While there are several savings apps to choose from, Ibotta is the best at product and rebate selections, participating merchants, and prompt and stellar customer service! It's the only app I use and trust. Since downloading, I have earned over $1500 in rebates and always have an expansive library of redemption options to choose from. The best part is earning money back on gift cards purchased with my saved Ibotta funds. I will forever be a loyal Ibotta user. Thank you Ibotta!
Submitted a meijer receipt. It said I'd get. 65 cents. I hit submit. Next day I see an email saying it wasn't right. Resubmit. So I redid it. Says I'll get. 65 cents. Next day. Another email. It won't take it. Whatever. Very frustrating.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Items that I have taken the time to activate and show they are activated and I have bought do not get recognized. I even scan the item to make sure it's the correct items they still do not get recognized. At this time, I'm not recommending anyone to use this app.
Thank you so much for taking the time to share your feedback with us. We really appreciate it and want to assure you that we're committed to looking into any issues you've encountered so you receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 72 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
I had receipts that I submitted a but late. And got messages that denied them. So I reached out. And Christine took care of it. I'm so happy, thank you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a missing item sent a message and was very quickly corrected. Excellent customer service. Love Ibotta
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have had the pleasure of using ibotta, and I must say, their service is exceptional. The speed at which they respond to inquiries is truly impressive. Additionally, their helpfulness is evident in every interaction. It's clear that they prioritize customer satisfaction. I highly recommend ibotta to anyone seeking efficient and supportive service.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
It was a little tough to get past the automated chatbot but once I did and got a live person who helped troubleshoot my issue. There were a couple of email back and forth to resolve the rewards card not picking up my items and I was given my cash back. They were very helpful.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had two rebates on my offers in the store I got home and the offers were gone. I had bought five of one product and four of the other and now I can't even rebate. It really irritated me disappointed big time.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I had some amazing service by Ibotta. I was suppose to get money back from an online purchase and I had not received it. Ibotta did not receive any information from the retailer contact they had and they still added money to my account. I have used this app for years and have always had great customer service.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had a missing Walmart grocery order with over 13 offers plus bonuses. It was an error because of the Walmart app. It was a hassle to get all the information that Ibotta needed BUT they issued ALL my offers and Bonuses in a timely manner. It was worth it! I would not hesitate to reach out to Ibotta Customer Service in the future. I love Ibotta I've recently hit the $1,000 Club and love that I can earn money on items I regularly purchase. Thanks Ibotta!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I love Ibotta. I've earned quite a bit since I started using it a couple of years ago, and it is super easy to do. My main "rave" though, is their customer care team. On the rare occasion that there is an issue with an offer, the team is on top of it and has it resolved quickly, and are always pleasant as well. (Shout out to Shiro M., who took care of an issue for me yesterday and was wonderful!). I have nothing but good things to say about Ibotta, and definitely tell others about it as well 😊
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta continues to play this game with me, I add to the list like I am supposed to, have screenshots to prove it. Don`t offer money back if you can not honor the offer. This is a weekly event with your company, there are federal and state laws against this.
I pretty much have good experience with your I bought it, but I'm not real knowledgeable about a lot of stuff but this particular one for some reason the pumpkin spice did not take because it's probably a new product and it's not in the system so I just need a dollar credit thank you.
I was missing cash, from a purchase. I had used a store coupon & didn't realize I couldn't do both. The rep., Sebastian, kindly credited me for the amount & explained, for future purchases. Very courteous, polite & helpful.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with a self checkout register not giving me a receipt for a purchase I made, that was an Ibotta offer. I went to the customer service desk in an attempt to retrieve my receipt, but they could not find it. So I repurchased the item. I had to get a refund because I actually paid for the item twice. I did get my money back for one of the purchases but it created a receipt problem. After reaching out to the Ibotta team and explaining what had occurred, they worked with me to ensure I received credit for my purchase. Thank you Ibotta Care Team. (France)
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Scarlett helped me verify my account easily and in a short amount of time.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
They got my cash back for me after there had been a system error. Friendly and helpful!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I misplaced by paper receipt and only had a digital receipt. I provided that along with the products that I purchased along with upc symbols. They added the funds to my account within a day.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had to be out of the country for 6 months, and Ibotta starts to charge fees after that time. I explained my situation, and Ibotta was willing to forgive the fees once I got back. They didn't have to, but did, and that made me feel like they cared more about me than the fees. I'll stick with them.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I want give a big shout out to the ibotta team. They responded immediately. Efficient, professional. They reversed a decision that was made and corrected immediately! Thank you.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.