Sue C.

Since I recently wrote a review critiquing another rebate app I felt like I should write one for Ebates as I have also used them. While not perfect, after I figured out how they work I have had good luck with them, even when a transaction didn't seem to go through all I had to do was send them a quick email and I had an equally quick response and the issue was resolved. This has happened more than once and I even found a number to call them which I wasn't able to do with another app. I continue to use them and I'm willing to wait to receive my money quarterly as there is very little effort involved in the process.

While I've gotten almost all of the small cents or dollar rebates, I recently made a large qvc purchase when they were offering a 20% rebate plus a $5 QVC bonus. Conveniently, their app crashed while I was checking out but the purchase did go thru QVC. A couple of days later I contacted them and asked them to investigate and included the email receipt from QVC. Since then I have gotten nothing but a runaround from them and emails thanking me for my patience. Today I am done being patient. 3 weeks later they only blame it on QVC and it looks like I'm never getting my money. Next stop is BBB website.