IbottaReviews 5,129

I reached out regarding missing Ibotta cash. My issue was resolved quickly and Jay and Aries from customer support were very helpful, courteous and friendly!

Very easy and fast service. Answers immediately to any problems

I used my Weis loyalty card to purchase GM cereal, and had added the product to my Ibotta list. When the credit didn't appear, I emailed customer support and attached a photo of my receipt. I was then asked to send a screenshot of the Ibotta offer, which I did. Today I received the missing credit. I get that it was only 1.50, but I was given the same attention and courtesy as someone claiming 150.00 missing credit. Many thanks to all who assisted me.

I had an issue where my account withdrawals were temporarily frozen because I uploaded what was considered an altered receipt (it had a rip and some of the ink didn't print properly). While this was upsetting at first because the alterations weren't intentional, I was able to explain my situation to the customer service team and I received a response within a couple of hours. The response explained the reasoning for the temporary freeze, while also promptly restoring full access to my account. I was pleasantly surprised at how fast and helpful their response was. I've been conditioned to expect long wait times and responses without solutions from other companies' support lines in the past. I can happily say however that Ibotta was very helpful and gave me the benefit of the doubt with my situation. Instead of being a frustrated customer with a locked out account who would never use Ibotta again, I am now a happy customer looking forward to the next time I get to use my Ibotta app. Thanks again Ibotta!

Excellent customer service I sent in my products with the bar codes a received my money on my account. Thx u

I'm pretty much new to Ibotta and still getting familiar on how to take advantage of special deals. Thanks for this... every penny we save counts!

This is the worst experience ever y'all all take forever to help us can get a straight answer all y'all send me automatically emails so I can figure that out on my own after three days I finally was able to log into my account and to find out that somebody cashed out my money on a target gift card and I tried to put the gift card on my target account but it says it's empty so somebody took my money I want my money back this is horrible Customer Service y'all need to improve these Customer Service

I had purchased the Gatorade 12 oz 18 pack to be able to get the $1.00 back. Which I did receive. I ALSO purchased 2 of the Gatorade 20oz 8 pack to be able to get the $2.00 back and I did not get the $2.00. So I attempted to send in an email on this matter but your facility's representative Mercedita I. Did not take the time to review the entire order and only part of it for a different coupon that I got and it is for Gatorade as well but it is for $1.00 and the stipulation for that one is to purchase Gatorade 12 fl oz 18 pack. With this being said I would give Mercedita I. 1 star if I could split them. I then reached out through the app and was able to speak with Cybil and she was able to fix and update everything. Cybil was very pleasant, responsive, and thorough how a representative should be. I would give Cybil 5 stars. If I need to redo this feedback and separate the 2 representatives please let me know. Thank you!

Long time user, or try to be. But there are fewer offers that interest me nowadays. I also know technology exists that I shouldn't have to click on offers to take advantage of them. It's not always possible to check your website while I'm shopping to insure my purchase meets the limitations set on the offer. I get all excited to know there was an offer on an item only to find out it was limited to a certain size, flavor, etc. once I get home and snap my receipt.