business logo of Ibotta

Ibotta

Overview

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,366
value
487
shipping
179
returns
185
quality
363
This company responds to reviews on average within 2 days
How would you rate Ibotta?
grey star
grey star
grey star
grey star
grey star
Ohio
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Send Message
Share Review
Report Review

Reliable
September 12, 2024

Found rebates didn't know were available and credited immediately

Date of experience: September 2, 2024
Ohio
1 review
0 helpful votes
Follow Shannon R.
Unfollow Shannon R.
Send Message
Share Review
Report Review

Missing cash back, per is usual
May 27, 2024

I am of course, missing cash back. I even scanned the barcodes. You guys come back and state that it wasn't on the receipt, when it's clearly on the receipt. But instead of giving an easy option to respond and resend the receipt or anything along those lines, you make the Customer jump through hoops to go resubmit it. Of which, of course, when trying to resubmit it, my screen froze. I have to go through your prompts of basic questions that are asked every time when I just wanna submit a request. Such a waste of time.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2024
Alabama
1 review
2 helpful votes
Follow K D.
Unfollow K D.
Send Message
Share Review
Report Review

Ibotta deactivated my account because I complained about how I haven't been receiving my money. First they removed the money from my account. One person stated it would be put back, that never happened. They are so unprofessional and that's just annoying. They don't respond to emails or help tickets. They only respond to social media msgs to tell you 'they can't help that's another Dept'. I would never recommend them to anyone. Ever! Plz don't fall for the decent beginning it ends quickly.

Date of experience: October 22, 2018
Virginia
1 review
0 helpful votes
Follow Lynnette J.
Unfollow Lynnette J.
Send Message
Share Review
Report Review

Excellent customer service
September 7, 2024
Updated review

Pinky V. solved my issue with a clearance item not identified as Glade on my receipt after I sent a picture of the product. Thank you for the timely response as well.

Date of experience: August 28, 2024

Fantastic!
March 25, 2024
Previous review

I love it when a plan comes together! Now off to buy a gift card to go out to dinner! Thank you IBOTTA 😁

Date of experience: March 15, 2024
North Carolina
1 review
0 helpful votes
Follow Thomas C.
Unfollow Thomas C.
Send Message
Share Review
Report Review

Ibbota makes getting cash difficult
June 26, 2024

When you say theres cash i missed when in fact you missed it and want me to resubmit a receipt that ive already thrown away. Whats with that, thats bull#%&#÷.

Date of experience: June 16, 2024
Ibotta C. Ibotta Rep
over a year old

Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!

Michigan
1 review
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Send Message
Share Review
Report Review

Kohls rebate
June 26, 2024

When I click on see earnings it takes me to my account page and tells me that purchase on 5/24 is ineligible. I'm confused my email gives me different information!

Date of experience: June 16, 2024
Colorado
1 review
14 helpful votes
Follow Rita J.
Unfollow Rita J.
Send Message
Share Review
Report Review

No payouts
May 6, 2017

My roomate and I both got locked out when we tried to retrieve our giftcards. They accused both of us of using more than one device. My roomate and I have our own phones and do our own shopping. We never put in duplicate reciepts. After this accusation I responded back that I only own one device and asked them to show me what reciepts I was supposedly trying to duplicate. They will not contact me back. Yep. I see class action lawsuit coming...

Date of experience: May 6, 2017
Florida
1 review
0 helpful votes
Follow Gerrie V.
Unfollow Gerrie V.
Send Message
Share Review
Report Review

Excellent
September 10, 2024

Love Ibotta it helps pay my bills when I need it and a savings account for Christmas!

Date of experience: August 31, 2024
Virginia
1 review
0 helpful votes
Follow Rhianon G.
Unfollow Rhianon G.
Send Message
Share Review
Report Review

I have been using Ibotta for about 3 years and enjoyed rebates on my grocery purchases. I have never had an issue receiving credit for items that have been submitted properly and within the rules. I did have a UPC that wouldn't register, and I sent the photos of the product along with my receipt to support and received credit. There is a long delay in support responding, but I hope to attribute that to growing pains with people constantly looking to save money.

Date of experience: October 25, 2018
Pennsylvania
1 review
0 helpful votes
Follow Fran s.
Unfollow Fran s.
Send Message
Share Review
Report Review

Big savings!
August 12, 2024

This app is easy to use, you just have to plan ahead and remember to click the store before shopping.

Date of experience: August 2, 2024
Nebraska
1 review
0 helpful votes
Follow Cheryl H.
Unfollow Cheryl H.
Send Message
Share Review
Report Review

I had to submit problem with picture of upc and then wait 2 days, I wish offers weren't posted unless ibotta is sure it will accept it. It is a hassle to make a purchased expecting cash back then you have to put more time in to actually get the cash back.

Date of experience: February 28, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Cheryl! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Washington
1 review
0 helpful votes
Follow Terri S.
Unfollow Terri S.
Send Message
Share Review
Report Review

Fun to be rewarded!
May 15, 2022

I love using Ibotta! Hi combine getting cashback for products I see online and then I noticed that I can get cash back when I buy an item that is listed on Ibotta! I love it when I can get an item free after offer, BOGO or $ off. I appreciate my groceries/products even more! I am now in the $250 back club!

Date of experience: May 14, 2022
Kansas
1 review
0 helpful votes
Follow Ed T.
Unfollow Ed T.
Send Message
Share Review
Report Review

I have logged into Ibotta several times to make purchases from Amazon, but Ibotta is not posting credit to my account, but posting a service charge to what I earned from previous purchases. I cannot get any response to my complaints to Ibotta after numerous attempts.

Date of experience: September 22, 2020
Kansas
1 review
4 helpful votes
Follow Shelly N.
Unfollow Shelly N.
Send Message
Share Review
Report Review

Bad customer service
March 19, 2020

I used for several months and had almost $140 and another $40+ that was "waiting". I decided I wanted to cash out $100 on an amazon gift card. It sent me to the log in page, and never would let me log in. I used the same email and password I used to set up the account. Decided I would do a password reset. The link they emailed me sent me back to the log in page. Not a password change. I tried multiple times, contacted customer service and they sent me a link to a password reset page. No, it was the same log in page. Cant change your password if you arent logged in, but my original credentials they say are not correct. They basically said theres nothing they could do. I asked if they would change my password and send me a temporary one so I could try to log in and change the password. They never replied. So out about $185.

Date of experience: March 19, 2020
South Carolina
1 review
0 helpful votes
Follow Karen C.
Unfollow Karen C.
Send Message
Share Review
Report Review

Ibotta rocks.
August 20, 2024
Updated review

Easy peasy. Earn money on things you buy everyday and ability to get cash back on new things you'd like to try.

Date of experience: August 10, 2024

Great Experience
May 28, 2024
Previous review

Easy to use and earn cash. It does take a little time to select the products you're going to buy and check that you have the correct product but it is totally worth it.

Date of experience: May 18, 2024
Virginia
1 review
0 helpful votes
Follow Mercedes L.
Unfollow Mercedes L.
Send Message
Share Review
Report Review

Missing points added
September 11, 2024

I replied to a missing point and the customer service rep added the missing cash

Date of experience: September 1, 2024
New York
1 review
0 helpful votes
Follow Kathy X.
Unfollow Kathy X.
Send Message
Share Review
Report Review

Missing cash
March 27, 2024

I double check everything in the store & you're telling me it's ineligible I bought 6 Cesar's checked the label scanned in store & it was green saying it was good but your telling me it's ineligible. Then I tried to add my Kelloggs Fruit Loops for missing cash but it had already taken the Cesar's & now I can't enter it for missing cash. I would have never bought these items I always scan them in the store & see if they're eligible which I did.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2024
New York
1 review
0 helpful votes
Follow George N.
Unfollow George N.
Send Message
Share Review
Report Review

Always Efficient
March 27, 2024

Whenever I have been missing cash back or when I have questions the IBOTA team has always responded quickly to resolve the issue and offer advice. Seems like this organization understands the importance of great customer service.

Date of experience: March 17, 2024
Texas
1 review
0 helpful votes
Follow Faiza Q.
Unfollow Faiza Q.
Send Message
Share Review
Report Review

Excellent customer service
August 2, 2024

Ibotta is an excellent way of earning rewards. Customer service is very helpful and prompt in response.

Date of experience: July 23, 2024
Virginia
1 review
0 helpful votes
Follow Robyn M.
Unfollow Robyn M.
Send Message
Share Review
Report Review

Money Maker
August 14, 2021

I had tried this at first and couldn't not even reach the 20$ to withdraw. Then once I started couponing and adding the items on Ibotta I was saving and even making money. Definitely recommend using this to make money.

Date of experience: August 13, 2021