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Ibotta

Overview

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,366
value
487
shipping
179
returns
185
quality
363
This company responds to reviews on average within 2 days
How would you rate Ibotta?
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Pennsylvania
1 review
0 helpful votes
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Excellent customer service
May 31, 2025

I wish every company could respond within 24 hours like the customer care team of Ibotta. They always answer my questions thoroughly. Great app that saves me money and great customer service. Thank you Ibotta.

Date of experience: May 21, 2025
Virginia
1 review
0 helpful votes
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Missing Cash Back
June 29, 2025

For some reason, the receipt from Amazon Fresh could not go through Ibotta portal like many others. I have had couple of issues with cash back being delayed. However, the service team took care of it seriously and promptly. I really appreciated it! I hope that they can figure out one more efficient way to process cash back offers at Amazon Fresh (one of my favorites), but I would give thumps up to their team! Many thanks!

Date of experience: June 19, 2025
California
1 review
0 helpful votes
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Great App for Savings!
May 1, 2025

For the past 6 years I have used Ibotta and saved almost $2000 just for in-store grocery shopping. What I love most about Ibotta (besides the savings of course…) is that their customer service team actually takes the time to try and help you. I've only had 2 issues since using the app but the agents have been able to help me each time. Ralph was friendly, quick to answer my inquiry, was able to solve my issue with redeeming an offer.

Date of experience: April 19, 2025
Michigan
1 review
0 helpful votes
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Great customer service
April 23, 2025

I had a misunderstanding with Walmart cash and Ibotta offering rewards on the same item. The Ibotta reps took the time to help me figure things out and get my cash back, when they could have just said sorry about it. Much appreciated.

Date of experience: April 13, 2025
South Carolina
1 review
0 helpful votes
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The BEST!
April 24, 2025

Ibotta truly is the top tier of all my apps! Super easy to navigate with SO many deals on cash back for everything I purchase. Customer service is very helpful. Anytime I have a question I quickly get a friendly response and help. I've recommended to all my friends and family! I'll continue to be a loyal user :)

Date of experience: April 14, 2025
Missouri
1 review
0 helpful votes
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Excellent Support
April 30, 2025

I had a couple of issues. One was that I did not receive cash back for an item which also caused me to not receive a bonus. The Ibotta support team resolved my issue quickly. They were also very thorough and friendly.

Date of experience: April 19, 2025
Virginia
1 review
0 helpful votes
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Missing cash back
June 28, 2025

I was missing cash back after submitting for multiple offers. Three were not issued so I contacted customer support. I resent my receipt and they issued me the correct amount at that point. It was a very quick and easy process.

Date of experience: June 18, 2025
Illinois
1 review
0 helpful votes
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Awesome job
April 28, 2025

I am having difficulty in redeeming my points and Ibotta team help me a lot. They've been really helpful and patient with me. Never stopped helping until I got my account working. Thank you very much. I appreciate everything you've done

Date of experience: April 18, 2025
Texas
1 review
0 helpful votes
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Great Experience
May 1, 2025

I've had great experiences with Ibotta and their support group. Each time I had an issue, they were able to solve my questions and concerns. This is my favorite rebate app I've ever used. I can't wait to keep using the in the future. Highly recommended.

Date of experience: April 21, 2025
Virginia
1 review
0 helpful votes
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Makes life a little easier
June 1, 2025

We all have the things we have to buy. Why not save a little bit of money while you are at it? Well that is what Ibotta allows me to do. Save money on things I already buy. Give it a try and the best part is, no papers coupons to save and find. Occasionally you may need assistance like I did today. It was very easy and my agent was clear on what they needed to find me a satisfying resolution.

Date of experience: May 22, 2025
New Jersey
1 review
0 helpful votes
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Not only have I saved A TON of $ over the past 5 years ($1.5k savings member) but their customer service is great. They always do the right thing in trying to get you any missing credits. It's fun to use and discover new items to try as well as savings on things I buy all the time.

Date of experience: May 20, 2025
Kentucky
1 review
0 helpful votes
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Don't always get the cash back.
April 30, 2025

I selected $2 back on Axe body spray on 4/19 at Walmart. I selected the exact one that is shown in the picture and description. You are saying it is ineligible. What a scam. This is an on going issue with your app and It has yet to be fixed.

Date of experience: April 19, 2025
Mississippi
1 review
0 helpful votes
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Missing rebate & bonus offer.
April 24, 2025

In submitting my receipt the app didn't give me all the rebate offers. I used the "missing cash back" tab to report it. And as Ian explained if a system error occurs it could miss an item. He corrected the error and updated my account which in turned added $2 more to my account and meet the "Weekend Cash Dash" for $10. I don't usually have a problem when submitting my offers but when I do the team members are quick to reply and explain everything. I've been using Ibotta since 2017 and have saved $11,303.84! AND a very proud member of their $10K Club.

Date of experience: April 14, 2025
Utah
1 review
0 helpful votes
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Issue resolution
February 10, 2025

I had an issue that was resolved quickly. I do hope some changes may occur as a result of the problem but the immediate reimbursement was taken care of. The responses were friendly and efficient. Good experience!

Date of experience: January 31, 2025