The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I wish every company could respond within 24 hours like the customer care team of Ibotta. They always answer my questions thoroughly. Great app that saves me money and great customer service. Thank you Ibotta.
For some reason, the receipt from Amazon Fresh could not go through Ibotta portal like many others. I have had couple of issues with cash back being delayed. However, the service team took care of it seriously and promptly. I really appreciated it! I hope that they can figure out one more efficient way to process cash back offers at Amazon Fresh (one of my favorites), but I would give thumps up to their team! Many thanks!
For the past 6 years I have used Ibotta and saved almost $2000 just for in-store grocery shopping. What I love most about Ibotta (besides the savings of course…) is that their customer service team actually takes the time to try and help you. I've only had 2 issues since using the app but the agents have been able to help me each time. Ralph was friendly, quick to answer my inquiry, was able to solve my issue with redeeming an offer.
I had a misunderstanding with Walmart cash and Ibotta offering rewards on the same item. The Ibotta reps took the time to help me figure things out and get my cash back, when they could have just said sorry about it. Much appreciated.
Ibotta truly is the top tier of all my apps! Super easy to navigate with SO many deals on cash back for everything I purchase. Customer service is very helpful. Anytime I have a question I quickly get a friendly response and help. I've recommended to all my friends and family! I'll continue to be a loyal user :)
I had a couple of issues. One was that I did not receive cash back for an item which also caused me to not receive a bonus. The Ibotta support team resolved my issue quickly. They were also very thorough and friendly.
I was missing cash back after submitting for multiple offers. Three were not issued so I contacted customer support. I resent my receipt and they issued me the correct amount at that point. It was a very quick and easy process.
I am having difficulty in redeeming my points and Ibotta team help me a lot. They've been really helpful and patient with me. Never stopped helping until I got my account working. Thank you very much. I appreciate everything you've done
I've had great experiences with Ibotta and their support group. Each time I had an issue, they were able to solve my questions and concerns. This is my favorite rebate app I've ever used. I can't wait to keep using the in the future. Highly recommended.
We all have the things we have to buy. Why not save a little bit of money while you are at it? Well that is what Ibotta allows me to do. Save money on things I already buy. Give it a try and the best part is, no papers coupons to save and find. Occasionally you may need assistance like I did today. It was very easy and my agent was clear on what they needed to find me a satisfying resolution.
Not only have I saved A TON of $ over the past 5 years ($1.5k savings member) but their customer service is great. They always do the right thing in trying to get you any missing credits. It's fun to use and discover new items to try as well as savings on things I buy all the time.
I selected $2 back on Axe body spray on 4/19 at Walmart. I selected the exact one that is shown in the picture and description. You are saying it is ineligible. What a scam. This is an on going issue with your app and It has yet to be fixed.
In submitting my receipt the app didn't give me all the rebate offers. I used the "missing cash back" tab to report it. And as Ian explained if a system error occurs it could miss an item. He corrected the error and updated my account which in turned added $2 more to my account and meet the "Weekend Cash Dash" for $10. I don't usually have a problem when submitting my offers but when I do the team members are quick to reply and explain everything. I've been using Ibotta since 2017 and have saved $11,303.84! AND a very proud member of their $10K Club.
I had an issue that was resolved quickly. I do hope some changes may occur as a result of the problem but the immediate reimbursement was taken care of. The responses were friendly and efficient. Good experience!
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.