business logo of Ibotta

Ibotta

Overview

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,366
value
487
shipping
179
returns
185
quality
363
This company responds to reviews on average within 2 days
How would you rate Ibotta?
grey star
grey star
grey star
grey star
grey star
Georgia
2 reviews
3 helpful votes
Follow Melanie I.
Unfollow Melanie I.
Send Message
Share Review
Report Review

Not user friendly
March 22, 2024

My Walgreens receipts are go to my email. There seems to be no way to upload a receipt from email. I couldn't find an answer from FAQ in the help section.

It seems that ogx was on Walgreens's list, then it wasn't. I guess I could be wrong since I was looking at different stuff trying to just find SOMETHING they had I used from the bonus thing.

I tried Walgreens and Publix today and both stores seemed to be lacking in the products that I could buy. The ones that were very specific in number or other flavor. They had didn't carry that specific thing. It just wasn't available.

These things along with some of my stuff just flat out not showing up make this app very frustrating and annoying, maybe not worth using in the long run.

I'm comparing all of these apps seeing which are worth the effort or if they are all a pain in the $#*!.

Date of experience: March 12, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Melanie! Thanks for your feedback and taking the time to leave a review! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have an amazing day!

Illinois
1 review
2 helpful votes
Follow Amita p.
Unfollow Amita p.
Send Message
Share Review
Report Review

This app is great but without explaining anything they deactivated my account i was enjoying using it i would appreciate if they help with and try to solve the problem wst i did wrong and activate my account again. Thanks

Date of experience: March 10, 2018
South Carolina
1 review
0 helpful votes
Follow Jean Q.
Unfollow Jean Q.
Send Message
Share Review
Report Review

Missing cash backs
March 31, 2024

I bought 2 chocolate bunnies from CVS. When I scanned the receipt it gave me credit for one so went back and added the 2nd bunny. It appeared to give me credit for the 2nd bunny but when it deposited the $ it still only gave me credit for 1 bunny

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2024
Virginia
1 review
0 helpful votes
Follow Melissa C.
Unfollow Melissa C.
Send Message
Share Review
Report Review

Not Worth Your Time
July 29, 2021

I started using this app service because every single penny matters to us. My husband is disabled and I take care of my 85 year old mother. Money is tight. At first I had no difficulty with the site, I bragged on it to everyone. Now tho, every time I shop I have to open a case. I am severely auto immune. Going into a store, honestly I may never get to do again. I have to rely on grocery pick up. So I pick up my order and wait and the next day I'm still waiting. I open a case and most the time I get the reply of I need to make copies of everything, scan barcodes, resubmit. I've uninstalled and reinstalled tried all I can. Finding the rebates is my job…. I click on them as directed. It is your job to honor those items with the points. I feel like I am beating a dead horse. Yes deactivate me. When leaving a review I will be just as detailed, polite, and thorough as I have been with you

Date of experience: July 29, 2021
New Jersey
1 review
0 helpful votes
Follow Chan S.
Unfollow Chan S.
Send Message
Share Review
Report Review

Love this app and the service
August 13, 2024

Easy to use and great offers! Also anytime I've had to contact customer care they've been super helpful and responsive.

Date of experience: August 3, 2024
Texas
1 review
0 helpful votes
Follow Clinton A.
Unfollow Clinton A.
Send Message
Share Review
Report Review

📌
March 12, 2024

Ibotta consistently cheating me out of cash back even with a receipt and cards being connected. You send it inquiry's for them to give you your cash back and no response. They say up to 7 days but they lie it's an alleged theft of services if you ask me but to each is own. They really ain't tryna let you get no money they false advertise play it safe muah unlegit

Date of experience: March 2, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Clinton! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help! We would love the opportunity to get more information so we can better resolve your issue

New York
1 review
0 helpful votes
Follow Marie R.
Unfollow Marie R.
Send Message
Share Review
Report Review

Great assistance
July 3, 2024

I had an problem with my Ibotta app that I couldn't solve myself. I got very detailed instructions on what to do to solve my issue and it worked. They were fantastic in giving me help.

Date of experience: June 23, 2024
Virginia
1 review
17 helpful votes
Follow Bobby C.
Unfollow Bobby C.
Send Message
Share Review
Report Review

This company is the most unscrupulous bunch of theives/scammers I've ever run into. They promise you rebates, but produce only headaches. At first you will do the work for a few dollars, for the time you spend it is less than minimum wage, then all your rebates disappear and you will have to reshow your reciepts(which they say are too dark or too light) and then you have to prove the rebates was available with a screenshot because they can't see it on their end. Bunch of theives with customer service trained to be as rude as possible. Can I give a negative 2 stars?

Date of experience: March 14, 2020
New York
1 review
0 helpful votes
Follow Paul R.
Unfollow Paul R.
Send Message
Share Review
Report Review

Its good.
August 17, 2024

Saves me money on groceries. System makes mistakes once in a while but customer reps take care of issues quickly.

Date of experience: August 7, 2024
Tennessee
1 review
0 helpful votes
Follow Carolyn G.
Unfollow Carolyn G.
Send Message
Share Review
Report Review

Get Site
July 8, 2024

I love Ibotta. It's a great way to save money. It's a great way to save money on your groceries. I always cash in fir a Kroger gift card. I love getting free groceries!

Date of experience: June 28, 2024
California
1 review
1 helpful vote
Follow Lynne M.
Unfollow Lynne M.
Send Message
Share Review
Report Review

Worst app ever
November 14, 2022

This app is not worth your time, I had $320 in there and they deactivated my account. Said it was under audit Then they close it. So I lost the $320 and they get to keep the money and still get the money from the manufacturer. What awful app. So just be weary of this app.

Date of experience: November 14, 2022
Florida
1 review
0 helpful votes
Follow Sharon P.
Unfollow Sharon P.
Send Message
Share Review
Report Review

Customer service
July 15, 2024

My account had a multiple attempted access by hackers. Ibotta security detected this and promptly deactivated my account. The hackers were not able to get at my account balance!
Thank you Ibotta!

Date of experience: July 5, 2024
Colorado
1 review
0 helpful votes
Follow Maria M.
Unfollow Maria M.
Send Message
Share Review
Report Review

Missing cash
July 29, 2024

Everything is usually great but sometimes it will ask to scan a barcode that I have already thrown away and I will miss out on cash back.

Date of experience: July 19, 2024
Florida
1 review
0 helpful votes
Follow Christina S.
Unfollow Christina S.
Send Message
Share Review
Report Review

Excellent Cash Back App
December 16, 2021

I love Ibotta. I recieve cash back on item I would already purchase. These even link all your accounts to download your receipts for you. All you do is add the item you will purchase ahead of time and submit your recipes.

Date of experience: December 16, 2021
Minnesota
1 review
3 helpful votes
Follow D M.
Unfollow D M.
Send Message
Share Review
Report Review

The site will not let you unsubscribe full from their emails. Going to contact my attorney to sue the company for their continuous emails even after unsubscribing once prior.
We want you back emails, what the heck!

Date of experience: April 6, 2018
Oklahoma
1 review
0 helpful votes
Follow Donna C.
Unfollow Donna C.
Send Message
Share Review
Report Review

I would avoid
September 23, 2022

I have been doing Ibotta for several years and I am about done. Instead of their technology getting better to fix mistakes, it's getting worse. It's cumbersome to report missing rebates and multiple times a week now it seems I need to report a missing rebate. There is no reason for this. The time I have to spend sending in all the info they want because they won't look it up themselves. They can see the order where they give the original rebates, they need to do the work of looking at it and fixing it. I shouldn't spend 30 min each time going back and looking at the orders to get the info to give it all to them. This is what you are signing up for if you do this app. Nothing is easy with them and you have to watch every order to make sure you get your cash back or you have done it for nothing.

Date of experience: September 23, 2022
Florida
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Send Message
Share Review
Report Review

Love the cash back
September 11, 2024

Very fast experience on getting the cash back and submitted the receipt.

Date of experience: September 1, 2024
North Carolina
1 review
0 helpful votes
Follow Jason R.
Unfollow Jason R.
Send Message
Share Review
Report Review

Love it
August 13, 2024

So easy and helpful. Shop by store or product. Or just scan the barcode to see if deals on product or similar are available

Date of experience: August 3, 2024
New Jersey
1 review
0 helpful votes
Follow Tetyana F.
Unfollow Tetyana F.
Send Message
Share Review
Report Review

Cash back
August 13, 2024

Thank you Ibotta for the perfect service! I referred my friend to Ibotta, even he did not sign correctly, I still received my reward!

Date of experience: August 3, 2024
Pennsylvania
1 review
0 helpful votes
Follow Antonette J.
Unfollow Antonette J.
Send Message
Share Review
Report Review

Not always as advertised!
May 9, 2024

I have had many instances where I have purchased a product scanned it and I am told that it is not eligible and I am staring at the exact product that is pictured. Also also had an instance where it said any brand any juice and I purchased juice at Trader Joe's and it was rejected

Date of experience: April 29, 2024