Overview
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I have be able to get rebates sometimes, but other times, I scan the product in the store and the app says it is valid but when I scan my receipt after purchase the app says it is not valid. I would not have bought the product if I knew I would not get the rebate! That is bad
The team found I was missing a item to get funds they sent an email I took advantage of it and made the funds for item thanks for the alerts
I would not recommend this app to anyone. Money doesn't grow on trees for me obviously that's why I'm trying to get cash back for stuff I bought. The app seems to only offer cash back for the items that cost the most. Youd think having the receipts would be good enough for the app to see what you bought and then give you cash back but I guess not. This app definitely needs work.
Most of the time no credit is given for the products purchased. It's frustrating to submit the appropriate bar codes and still not receive the proper credit.
I signed up when I could link my Kroger account to the Ibotta points. That system is no longer. By the time I load all the goodies and scan the receipts the money I receive is not worth it. The syetm is slow beyonf what is acceptable and disconnects me frequently. Today I received an email that they would charge me maintenance fees if I didn't use more. I am deleting the app today
I sincerely appreciated all those from Ibotta who worked with me to resolve my issue. Although it was a hassle for both of us the matter was resolved and in a very timely matter. The only thing that couldn't be explained was my receipt from the Piggly Wiggly grocery store. That account is linked to Ibotta and how the receipt Ibotta received is different than the actual paper receipt is still a mystery. The receipt Ibotta received had two items at the bottom of the receipt that were not purchased by me! I did send a copy of the actual receipt. How they were different still can't be explained. But the team at Ibotta was still able to straighten things out and I am grateful for that. I still enjoy using Ibotta and will continue to do so. Thanks again!
I missed 3 items on my shopping trip and IBOTTA found them for me. I was amazed at their service! I missed $5.85 worth of credit and they added it to my balance. THANK-YOU IBOTTA! I totally love your app!
Too much headache and every time contact customer service.
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
I enjoy using Ibotta since it's just few clicks away for some extra savings. My favorite stores are Trader Joe's, Whole Foods, CVS, Target etc as they are my frequent shopping places. The process is super easy that I just need to use the Ibotta app to review my shopping list and add the items for extra earnings. Then at the end, I just have to submit my receipt and the earnings will apply to my account within 24 hours. It's very user friendly even when I have to contact the Ibotta team when I have questions, their response time is always within 24-48 hours with additional follow-ups after. Did I mention that I just made it to the $50 club
Highly Recommend the Ibotta App! Free $10 Welcome Offer when you Sign Up Using Coupon Code: kyildwu. Start Earning Cash Back Today! Real Cash! Not Points or Credit! SO easy to scan your receipts & get Paid Quick (literally instant payment to paypal, venmo, or purchase online gift cards)! SO Wish I knew about this App sooner! I'm Obsessed with this App! I use it everyday. Don't Forget to Enter your Code kyildwu so you dont miss out on your $10 BONUS! Hands Down BEST Cash Back Available! And I've tried a lot! This also Pays Cash Back Shopping at Online Retailers!
I have never had issues with my app until just this last week. I cashed in my money for a gift card and never got the gift card. I followed the directions on how to resend it, but still nothing. So i put in a ticket for help, 4 different tickets I have now put in and no response at all!
It's so easy to use and I am already at 32 dollars (only after a week and half). I upload the receipts of the items I am already buying and it gives me credit on already reduced prices-I use coupons from different retailers like cvs
Missing rebates and this isn't the first time this has happened. Either missing stuff or the receipt won't read over the hassel.
I have been trying for several days to redeem my $22 to a gift card. I can't do it! For a stupid $22. On top of that I can't get anyone to return my e mail. I think it's horrible that they advertise the newest way to save... what a joke.
Next stop BBB.
Great app. The cashback from Ibotta can compensate the recent spike in my grocery bill. I have no problem getting cashback from the offers. Occasionally there is a glitch on the app but the Ibotta team have been responsive to resolve it to make sure my account is credited. Keep up the good work!
This app is everything you will want and need. Great savings on stuff I normally will buy to unbelievable deals on items I would not have gotten. Will help you try new things that's for sure. With this code you can earn even. More money and I will too. Try this app today. My referral code is EVTIKPJ
Not only waste of time, but they make it hard for you to withdraw your credits... trying to reset my password to be able to get my money, it has been several days, and I still couldn't... it may work if you have little money, so cash out asap and get out of it
Never fall for this scam, run, run the hell away from, they say they will charge you a 399 fee if you don't use them in 6 months, well i got news for them, i will take them to the bbb and charge it back to them on any account they may use; dam shame they let the crooks stay in business,
My issue may have finally been resolved after 3 techs/customer service reps addressed the issue. The last e-mail I received gave me the instructions to resolve it.
Good morning!
Thank you so much for taking the time to share your review! We truly value your feedback and are delighted to hear that the instructions given were able to help you resolve your issue!
Thank you again for your feedback and we hope you have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We've reached out to you directly to address the issue. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. For more information please check out this helpful article: https://bit.ly/ResubmitReceipt Thanks for leaving an honest review and have a great day!