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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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When I go shopping now I look at Ibotta on my phone and when I purchase the items that I planned on buying I see where I can get cash back.
The site is easy to navigate. Saving money has never been simpler!
I was missing some cash back for a recent purchase that I had made at Walmart on an in-store shopping trip. I submitted a request to the Ibotta Care Team, and they professionally and courteously resolved the issue in a very timely manner.
I don't like being forced to buy products that I don't normally buy to get a discount.
I qualified for.05 on any brand pkg of pork chops and you are not accepting it from my
7/13/24 receipt.I sent pictures
Please explain how do it works I shopped through ibotta for Walmart and was only issue 1 reward I shopped 15 items
I really love using ibotta, but sometimes there's really not a huge selection of rebate choices to choose from
Nothing is recognized on the receipts anymore! Every item / product has to be scanned.
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review and have a great day!
It is a great application. Ibotta care has a great team willing to help you when a refund is not applied correctly. My experience with them has always been very pleasant!
I had an awesome experience with the review team of Ibotta. I appreciate them looking into my issue and explaining to me what happened and returning the fees that was taken as a courtesy to me. They went above and beyond to provide excellent customer service. Thank you so much Ibotta review team.
The app is very easy for a busy person with lots to do everyday.
Received email that I've got cash back 2.49 but it said 0 now :(
Ibotta is a scam and a lier, They say they will give you your cash back but they don't then they have so many reasons why you don't qualify for the cash, they don't respond back and if they do it's the same email that is not the issue or problem, I saw a fee people on Social Media saying the same thing.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
Did not get bonus. Should have gotten as usual cheated. My kohls purchases should have counted. Cheated as usual. Will not waste no more time explaining. U can check it out or not. Probably not.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
Was happy to receive notice I had purchases that I could claim that had not been chosen. Sometimes you just miss them.
It's a worthwhile experience. You learn what other new products are out there
I wish I could just scan the receipt and the app find the products and give me credit. I hate how long of a process it is to use the app.
Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.
Anytime you have a question or need help they are always there to help and the app is such a great tool to use ANYTIME you shop, either at home online or in stores!
I have been very pleased with the IB. I really like there are many options for rewards back. I really appreciate how easy it is to redeem my points
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!