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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I never got the cash back for the angel soft deal and I'm still waiting for cash back on 4 items that were delivered today.
Cash back didn't hit my account. Was kind of a pain to figure out how to talk with Ibotta, but once I found it, the customer service in getting it resolved was very good. Thanks
I love using the Ibotta app. It's free, easy to use and I get cash back from my purchases. How much better can an app get?
The Ibotta Care Team has reviewed three of my submissions that weren't caught through the app. Contacting the Ibotta Care Team has been easy through the app. My receipts have been reviewed within 24-36 hours. I'm giving them 5 stars! I'll continue to use ibotta because of them.
I scan my receipt then the next day I'm informed something is missing and I've already thrown my receipt awSy
I purchased a bottle of Malfy Gin 750ml from Total Wine ("any liquor store" that should have given me $3 back. I had checked the item in my app before I went shopping. The brand, size and "flavor" was all within the fine print. Upon submitting my receipt, it was declined because upc code was not in Ibotta file. Yet there was no way for me to submit it. Error came back it didn't qualify. I would like to know WHY it didn't qualify since every bit of the description was spot on to what I bought.
Overtime I have a problem with this app or any concerns. Ibotta responds in a timely manner and do what they need to do to help and fix the problem. Thanks
Since I have been using Ibotta it has been great. To get cash back on things you already buy is awesome.
I love this app. Love the rewards you get for just shopping and all the cash back.
When multiple items purchased rarely does your software get it right
I do not recall ever getting a reminder to use Ibotta until I was notified of having $3.99 deducted for not using Ibotta for 6mos.
I had $20 and forgot to withdraw it and now I cannot. Not fair to not get a reminder!
I made my shopping list and went to the store.
I took a picture of my receipt and that's it. I add money to my acct.
You give the money then take it back and say it may be an error and you are working on it AFTER you ask us to jump through all the hoops. If I don't have to use Ibotta, I don't. Because I don't trust you.
Thank you for providing your feedback. If you received a message that your Online storewide % cash back has been reversed, it may have been caused in error. We are currently looking into why these purchases were reported as canceled and hope to reinstate any eligible cash back to your account Earnings soon. We understand your frustration and genuinely apologize for any inconvenience caused. Thanks for leaving an honest review and have a great day!
The app wasn't reading one of my offers and I emailed the support team. My issue was resolved in 30 mins! That's just about the fastest and most successful customer service I've ever experienced.
Fantastic great deals on groceries love Ibotta give it a try
I have used this app for a few years. During this time, I have only needed assistance a few times. When I have reached out to them I have received a quick resolution to my issue!
Againi have to make aware that there was also 10 for any receipt aside from the $2.00. I don't understand what is going on with the Ibotta app in recent months as it is frustrating to have to constantly text Ibotta for missing cash & it seems like it takes longer every time to get it corrected. Very disappointed in Ibotta.
Awesome customer service. Awesome app on earning money cash back. Highly recommend it.
Joel was extremely helpful & understood the issue & resolved it too - thanks ibotta & team
It misses lots of rebates and makes a lot of work if you are actually paying attention to it. I get frustrated a lot.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your honest review, and we apologize for any inconvenience. Your feedback has been forwarded to the appropriate team. Thank you again for supporting Ibotta as we continue to refine and improve our services.