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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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First off, thank you as always for your help! Sometimes I will get a snarky person who just doesn't care to help and are pretty rude...but 9 times out of 10, they are understanding if I read the small print incorrectly. I don't know why buy my linked accounts are not automatically adding my offers when I purchase them so it's like every single shopping trip lately I have had to write in. Ted, who I had today was awesome and added offers manually...thank you Ted! 🥰
Ibotta was so great to help me with getting credit for the other 2 items on my receipt that didn't initially scan. Their customer service team is awesome
Customer service awarded missing cash in a timely fashion.
After Jewel-Osco updated the format of their receipts, the app has been unable to correctly read them. Instead of having a separate line for each item, the receipts now show quantity on a single line (ie: "3@"). Despite scanning the barcodes in the app on approved purchases to ensure the correct number of items is being recognized, it still comes back saying only one item was purchased. Then it is several days before an actual human reviews the receipt and manually applies the remaining balance. On top of all this, you miss out on the correct number of items purchased going towards any bonuses you have. Customer service just tells you they cannot help with bonuses. I have explained this situation ad nauseam to ibotta, nothing seems to get updated or fixed.
I appreciate your help always, it was great and smooth
Items I purchased were on the receipt and I scanned the barcode were removed from my submission.
I had some questions on adding offers after a purchase and the customer service was quick to answer, extremely nice, and very thorough in explaining the situation. I was very impressed with my experience and love the ease of using the app!
I don't know how to redeem my dollars. Please advise. I would appreciate your help. Thanks
I was having trouble with my cashback and my purchases weren't showning up. The help center was so helpful, kind, and fixed the issues I was having!
Customer service handled and resolved my issue fast.
I love using ibotta for rebates on things I buy & new things to try. It's easy to use & the support team is always most helpful when something doesn't work quite right, even if it's user error!
My receipt from Target printed weird because the ink was running low, and the Ibotta app read the date wrong. I contacted Ibotta support and within a day I was able to get my offer into my earnings. Margarette and Aira really helped me out.
I paid for my groceries at Walmart with my account attached card and by the time I was home there was money deposited in my Ibotta account! Is there an easier way to to receive cash back? I don't think so!
Customer service is responsive and takes care of the situation and a proper manner. It is an easy way to earn extra money when buying products that you want. Highly recommended.
I did not receive cash back from a Sam's purchase as I used their scan and go to eliminate wait times in line. I did not realize Ibotta doesn't recognize paper copies printed on your home computer. I contacted customer service and they were very helpful in helping me get the refund this time. I really appreciate their help and love using their app for cash back when what I purchase is there to redeem.
It will not process my gift card. If you use this app and try to redeem for an amazon gift card it will not process the request.
Hello Ashley! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Having used the benefits of Ibotta for a number of years, I find the app easy to use and a big help when looking for those hard to find savings. Together with store discounts (yes planning ahead does help), I've received over $2,500 in refunds.
EVERY single time I try to redeem the Absolut or Jameson rebates from Any Restaurant Ibotta only credits me for 1 purchase even though my receipts clearly show at least 2 purchases. This has been going on all year. I spend so much time asking (through messages) Ibotta customer care to please look at the receipt and fix the problem.
Thank you for your review, and we sincerely apologize for any inconvenience or frustration. We are currently looking into the cause of this issue, and we appreciate your continued patience and understanding. Thank you again for your feedback!
When I go shopping now I look at Ibotta on my phone and when I purchase the items that I planned on buying I see where I can get cash back.
The site is easy to navigate. Saving money has never been simpler!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!