From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
After downloading Ibotta back in 2018 it's been an app I've regularly earned cash back through. A couple minutes of searching the coupon library before or after grocery shopping has earned enough to withdraw within 2-3 months. As the years have gone on it's only gotten easier and more intuitive to redeem receipts, earn bonuses, and claim cash back on online purchases.
I've tried other apps in this genre, but none provided the same value as Ibotta. If you're interested in saving a few bucks with mere minutes of effort give it a download.
If you happen to run into any issues their expert customer support staff will help find a solution to your query in no time.
I like to be able to earn extra money for items I purchase anyway.
Able to resolve the issue easily with a few emails back and forth. I received the credit.
I'm really disappointed in Ibotta. They make things so hard
Offers from Chewy used to take one week to process. If it could be done then, why can't it be done now?
I went to Walmart with intentions to buy 4 things on my Walmart list so I could complete the weekend bonus, I already had 2 of the 6 needed to complete my weekend bonus but by the time I'm through shopping I had purchased 6 bonus items. So I completed the 6 item bonus for the weekend bonus.
The last 2 times I have shopped in store at Frys, App tells me I don't match or they can't read the receipt. I have had to do this so many times. It's why I used enthusiastically in the beginning. Then having to try and reach a real person via email because the BOTS are worthless as is the camera for the receipts, evidenced by them not being able to read. The last time I thought I would make it easy by having the store do ONE receipt for the items with ibotta cash back. NOPE, still didn't work. It denied the $3.00 for laundry soap stating it didn't match. Well I'm looking at the photo and description of product and it's exactly the same.
I went to food loin yesterday and I should be getting about 5-10$ back in codes and yet I only got 10 cents
Thank you so much for your feedback! We've personally reached out to you and are excited to help. Please take a moment to check your messages, and if you need any more assistance, don't hesitate to get in touch. Thanks again!
I keep getting shorted when I purchase envelopes of Chicken of the sea tuna. I buy 5 envelopes and I'm lucky to get credit for 3. I don't think I 'll be trying that again. I guess I'll be doing customer service AGAIN.
Thank you so much for your feedback! We've personally reached out to you and are excited to help. Please take a moment to check your messages, and if you need any more assistance, don't hesitate to let us know. Thanks again!
I've been using the app for approximately 2 weeks and have already saved almost $60 bucks. This includes 2 referrals.
I was not able to receive my cash back for my offers and then, I contact customer service yesterday, and they gave me my cash back, all the are I said as always fix all the problems I have, thank you! Ibotta for all you do!
Questions and Experience
Quick answer from customer service and they worked with me to understand issue.
Ibotta is a great way to earn money on items you are already buying.
Me gusta mucho la aplicación, siempre me da los reembolso por las ofertas vigentes, muchas gracias Ibotta, 👍
I always get a we are experiencing a Deja vu! I only uploaded my receipt once! Several times I have to scan the item at home because you don't see it on the receipt! I got an email saying I got $5.90 cash back, but didn't!
We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!
I really love this app. I don't always take the time to go through and pick out the items I want cash back for so I am very happy they will notify me when I miss something.
Never had an issue, I always get my rewards and get my money transferred quickly, I have used this app for many years, I am here for the long haul,
Never an issue, in about I think 8 years, I always get my rewards and my money is in the bank very quick, love Ib.
Takes some practice... Along the way mistakes are made. But the result's are fabulous.
I had an issue with a receipt--actually lack of receipt--for a purchase I made at Target. I didn't get a receipt at point of purchase but submitted a copy from my app. Even though it is not their usual policy to accept copies like that, customer service (Roxanne) was able to put through the offers on my receipt so I earned the cash back. No hassle. I greatly appreciate that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!