From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I usually get all of the credit that I'm supposed to. Yesterday when I went shopping, I came back and got most of my credit back. Ibotta sent me a message that said that if I go back into the app under my earnings, I could get more credit for something that I purchased. I did that and just got the credit back now. I am very happy with everything Ibotta.
I have been using Ibotta for several years now and have gotten a lot of cash back on my purchases. It is easy to use and have had very little trouble.
Ibotta is very easy to use. Choose your store, clip your coupons and go shopping. You can either link your card or take a photo of your receipt afterwards. The money is put in your account and it is very easy to take it out when you need or want it. I tell all my family and friends about it.
I had an issue with my bonus and customer support was able to resolve the issue to my satisfaction within a matter hours. Thanks Ibotta!
I received an excellent response to my request and help me with the issue.
I received an email regarding the missing item and they immediately corrected the error. Great Customer Service!
Great Customer Service. Appreciate the quick response to my questions and customer focused resolution to the issue I had with "Missing Cash Back".
Many many times, Ibotta automatically scans and offers rebate for an item on a receipt that isn't appropriate. It can appear the buyer tried to gain the rebate, but there is no way to scan an item on a receipt if you didn't purchase it. Many error rebates attempted and then reversed. It's very frustrating.
This evening I tried to redeem the $0.50 on my Harris Teeter shopping trip for 2 multipacks of GoGurt yoplait yogurt. But the barcode didn't scan and they are multipacks and they are a Yoplait product. They weren't in the excluded category either. Having a hard time locating the customer service messaging so decided to text it here. Most times earnings are matched and sync well.
I submitted a receipt with 4 of the same items on it (limit 4). I requested all 4 for a total of $16. I was only granted $4, even though the receipt clearly showed 4. This is the second time this has happened on an "any restaurant" submission. It is very frustrating to have to continually follow up and make things right.
It helps out with getting back on something You purchased!
Very helpful and quick response. Appreciate this app.
I was missing cash from my Walmart receipt. I contacted Ibotta the same day to let them know that I had bought 2 items that I was supposed to get money back on. They corrected the mistake and I got my money n my account the same day.
I shouldn't have to make sure that it scans and then accepts everything twice. I submitted to correct that I got 2 Boba from Target which it accepted the scan and then only gave me 1. I went to request it again but it wants me to scan the box again. It's in the trash! I don't the boxes I don't need!
I saw a store sale on this butter and at first when I put it through self check out it didn't register so I asked the employee and she put it through for me. I didn't realize that ibotta also had it on their list. It was a super surprise value especially since so many groceries are so much higher in cost lately. Thank you.
Ibotta site says up to 10 percent and I get maybe one percent! That's ridiculous return.
Shirley
Thank you for your review! Ibotta strives to cultivate a positive environment for our Savers, and we have reached out to you directly to see if we can assist you further with your feedback. We have also documented your comments for the appropriate team to review. Thanks for leaving an honest review!
Love this! Some things aren't stocked in the stores but I find most everything I'm looking for! Saving up for a trip to the Ark and Creation Museum!
It's super easy to sign up and get started! Once you start, you're hooked! An easy way to save money for a rainy day, unexpected expenses, vacations, day trips, or just pamper yourself. A great way to get them extra gifts for Christmas!
I purchased Glade twin candles on 7/12. Submitted receipt on 7/18. Thats 6 days and I did not receive credit for my puchase. Then I get email stating purchase had to be within 7 days and I was 6 days. Then I was told I would get credit but no credit. I emailed by several people who made it seem as if I didnt know what i was doing. Been using iBotta fot 7 years and not happy.
After downloading Ibotta back in 2018 it's been an app I've regularly earned cash back through. A couple minutes of searching the coupon library before or after grocery shopping has earned enough to withdraw within 2-3 months. As the years have gone on it's only gotten easier and more intuitive to redeem receipts, earn bonuses, and claim cash back on online purchases.
I've tried other apps in this genre, but none provided the same value as Ibotta. If you're interested in saving a few bucks with mere minutes of effort give it a download.
If you happen to run into any issues their expert customer support staff will help find a solution to your query in no time.
I like to be able to earn extra money for items I purchase anyway.
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