From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I happened to find my account after I uploaded my receipt. There were all these deductions, saying I hadn't used Ibotta. But I have. So I tried to contact them, Carlotta kept sending me the same articles to read. I could not get hold of any real person
Cked all items for CVS. Bought item, took picture sent to Ibotta. It was a short time and I got my cash back. FANTASTIC!
Buy items on list get money back. If you have a problem, get in touch with customer service and they are Great to solve the problem.
Most times when I need help from a company I swear it feels like a lbout a week before I get a response from a real person. Ibotta doesn't work like this. I was sick communication within 24-48 hours. They explained the answer to the question I had. They were clear and concise. I rarely need to chat with someone at Ibotta, but it is comforting to know that they are there if needed and they quickly resolve issues.
Keeps track of everything. Great app to save money. Longer receipt not always capture the savings so photo section shall be added by user.Thank you!
Yes I had a problem with getting my bonus cash that I earned I contacted customer support,and they responded fairly quickly and had my problem and my cash in my account quickly that I earned
I have been member for at least 5 years probly more like 7 and when I started I didn't use it much but then I started seeing how much it helped and went hog wild with referrals and offers. I've referred quite a few people and I know some of them are still using the app happily. It has always been fairly easy and fast with awarding your earnings and cashing out. The few times I've had problems they always let u know immediately they received ticket and then resolved issue faster than any other customer service I know. I kind of like the linked cards cuz usually everything goes faster but I think I'd rather go back to uploading receipts ciz I've been having issues with Walmart link for some reason and I've never had problem before, actually they were always faster than other stores to process. Hope to have it resolved soon. Otherwise it is an absolutely wonderful cash back site that I would recommend to everyone, and I already have to alot of people.
I've been using Ibotta for a fee years and it's has been an excellent way to supplement the grocery bill. The staff is very easy to work with discrepancies. Especially Romeo who recently took the time to investigate one for me!
Ibotta helper/staff are great in solving my problem. They quickly responded and solved my issue in a timely manner!
I am amazed at how quickly they find missing reward items and contact me to add them to my account. That has happened several times lately and has added up to a lot of money.
In my experience ibotta is a fast and solve your problem with any questions or rewards lost, I like the app ibotta
I love getting extra spending money AND the fact that they let me know when I missed something! I can't believe I get an email saying there are eligible items I missed! So great!
When we go couponing we check ibotta and get things for free we donate to places that need things
Wasn't given points on receipt. Contacted customer service on missing points. Customer service gave me my missing points no problem. Great company
Ibotta is an excellent way of earning rewards. Customer service is very helpful and prompt in response.
The item(s) that qualify for a rebate typically never come off or the monetary amount does not get credited to my account.
I tried to upload a Dollar General receipt and a Kwik Trip receipt. There were 2 qualifying items on each receipt. Only one rebate attached and that was the cheapest@.10 cents. Neither the $2 nor the.50 cent ones attached. I've had this app for over to years & it ALWAYS screws me out of $$. I hate this app.
I'm missing several rebates from my most recent Walmart Online order.
I usually get all of the credit that I'm supposed to. Yesterday when I went shopping, I came back and got most of my credit back. Ibotta sent me a message that said that if I go back into the app under my earnings, I could get more credit for something that I purchased. I did that and just got the credit back now. I am very happy with everything Ibotta.
I have been using Ibotta for several years now and have gotten a lot of cash back on my purchases. It is easy to use and have had very little trouble.
Ibotta is very easy to use. Choose your store, clip your coupons and go shopping. You can either link your card or take a photo of your receipt afterwards. The money is put in your account and it is very easy to take it out when you need or want it. I tell all my family and friends about it.
I had an issue with my bonus and customer support was able to resolve the issue to my satisfaction within a matter hours. Thanks Ibotta!
I received an excellent response to my request and help me with the issue.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members