From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Within an hour an Ibotta representative responded to my inquiry and gave me the refund for a product I purchased but failed to check. That is great service and appreciated
They were super quick to respond, helped me with what I needed and gave me some helpful information for next time.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I'm really loving ibotta. I uploaded a receipt, and the algorithm didn't catch something on my list. No biggy. Usually really easy to update receipts. So I went through the steps to fix it. It said it was fixed but then it wasn't really fixed. So then I contacted customer service, and it was fixed within the hour, or maybe two. Didn't matter. I got my money.:-)
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I emailed about an issue I experienced with my receipt and the representative was extremely helpful and kind
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I purchased the Purex laundry detergent. I checked before I went into the store to see if the rebates were still on my rebates. When I came out to send my receipt the rebates were gone. I contacted Customer Service, and Josh could see the rebates were there and gave me credit for them. Great customer service to work with. 5 star review.
Thank you,
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
The people at Ibotta are always so easy to work with, they're fast, and very reliable. Whenever I need help, it is always resolved right away, and in my favor.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
They are always quick to resolve issues and are very friendly to work with. Love iBotta!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Had reach out for missing cashback. Fast response and understanding representative. Issue was resolved very quickly.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Takes a little effort when there's a problem, but 9 out of 10 times, they'll fix the issue.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
If you haven't tried Ibotta yet what are you waiting for? It's easy to use and if you have question or issues just reach out to Ibotta Care! They are very helpful.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have been using Ibotta for years. Ive gotten almost $600 back from grocery shopping! I go thru the list that's posted. Check what I know I'm gonna buy r what I might buy. After I finish shopping. I don't even make it out of the store before scanning and getting cash back instantly! I can bet u... everytime u buy laundry detergent... thanks to ibotta u get money back! I save up all year. Cash out ever December and start back over! I definitely recommend ibotta to ANYONE! I have my daddy on it. He believes in it. He even loves it. Its not tech savvy. So that goes to show its easy enough for anyone to use it.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Customer service always responds quickly. They also make sure the issue is solved before closing the ticket. I love this app
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I don't totally understand the app's capabilities - that's the 'But.' However I love that it reminds me when I have missed a reward.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Had issues with my phone., sent them a message and within 15 mins I had my problem solved
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Hello I am missing $2.00 for 2 of the 3 U by Kotek purchases. Not sure if this is the correct platform to report.
Help me to get cash back. To buy other items. Like laundry items
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Had an issue about missing cash award and it was handled swiftly and easily.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with receiving a bonus and it was solved within 20 minutes or less!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Every time I send in a receipt, I'm missing something. I verify it with the barcode on the product and taking more pictures of the receipt never gets figured out.
We understand your frustration and genuinely apologize for any inconvenience caused. We've reached out to you directly to assist you further, please feel free to respond at your earliest convenience. Your feedback is valuable, and we're using it to improve our services.
I generated a ticket to get an issue about a withdrawal. I was having trouble withdrawing to a gift card. Ibotta got back to me in a very timely manner and the issue has been resolved. Thank you!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.