The seat pedestals came just as described online. The product is great and the price was great on them. I will return to iboats anytime I need boat parts.
Thank you iboats for offering quality products at reasonable pricing!
Do not order anything from this place they took my money and never sent my item or a confirmation email and they are impossible to contact they have an answering service that has yet to respond back to me dont lose your money like i did
Keep up the great work Y'all. I am happy with the availability and the diverse selection of parts for my boat. So sick of paying the West Marine price brother. I always look for USPS shipping option. I prefer free but, those companies that do not offer USPS, they go bye-bye from my searches.
Never heard of iboats before but now that I have used it to find a pair of
Salomon's womens X Ultra 2 shoes, it was every bit as good as Amazon for ordering and delivery! I will definately use them again!
I have had an order since 12-12-22-- There is NO sense of urgency! I made a call and basically got no answer and it has been a week. I know its the holidays but over now. Follow up
They had a hard to find part at a decent price. Found out at after I placed order that the shipping was not 2-day (which I paid for) due to the fact of a delay on OEM parts. Was not made clear during the purchase process, but customer service was helpful. Would order from iboats.com again.
Iboats is a broker and if you have an issue they tell you to contact the manufacturer thats IF you van get through to Iboats customer service, took me days. In addition I used there prop selector after entering all my engine information they sent wrong prop and hub... Returns are impossible. If you buy here stop payment immediately and then if item is correct undispute the charge. SCAM site be careful im still waiting for my return label which was never sent.
While the reps I spoke to could not have been more polite and honestly gave me the impression they were knowledgeable about their products, I spent literally hours over days on hold and with reps that never resolved my problem. Promises of follow-ups were never kept and I finally ordered the missing part from my order elsewhere at my added expense to just get away from this order. It's a shame - they have good prices and a lot of good products, but I can't deal with this lack of service.
Paid extra for second day shipping and they don't process the order for over a week. So yeah, it will ship in two days, whenever they get off their lazy asses and put it in a box. Ordered April 28th and still hasn't shipped as of May 6. Item was listed "In Stock".
I ordered a skeg for my boat about a week before Memorial Day. I got a confirmation of the order a couple business days went by and no tracking number. I called and emailed, no response, next day still nothing, so I sent an email to cancel the order and I ordered the part from a different supplier luckily they get it to me and I was able to mount it before the holiday weekend. Still no word from iboats. Then I get an email with the tracking number, the tracking info shows I had contacted them in plenty of time long before the shipping label was printed. Now I'm stuck with a skeg and crickets regarding a RA #. They have disappointed me because I have used them before with success.
Ordered from iboats a couple weeks ago. I've called and left voicemails numerous times as well as emailed. I've gotten NO REPLY at all! No product has shown up or shipped. Guess I'll have to dispute the charges with my CC.
Buyer beware! I ordered from iboats over a month ago. I've called as well as emailed numerous times and have not recieved a response, nor can they be reached by phone. I've gotten NO REPLY at all! No product has shown up and the tracking number they sent does not work. My only recourse at this point is to dispute through my bank and warn others, so they can avoid a similar experience.
I ended up ordering from another company and received my shipment in less than week.
Great selection and prices! Website is well organized and user friendly. They did a great job of getting me the pontoon cleaner I ordered even with a last minute shipping change due the HAZMAT shipping restrictions. The cleaner could only ship Ground but it still arrived at the designated time. Great service! Will order other items from iBoats again.
Ordered a dock cart and received one that had obviously been returned and then shipped to me as a new one. Open bag for small parts was empty and parts loose in box. Two broken knurled knobs. Paint evidence that cart and been assembled and then taken apart. Dent in tubing of frame.
Pro: Customer service responded quickly and is trying to get new knobs.
Worst service anywhere.
Order 2 products on 5/15/20 now 6/8/20 still have not received 1 of them.
On one answers the phone and emails are not returned.
Company must have went out of business put they have not taken down the web site
IBoats acknowledged sending the wrong part. We installed it (not noticing or even being aware of the possibility of prop blades going the wrong direction) called to exchange the part and were told that we were SOL because it had been "used".
Placed and received order in a timely manner but one item was what their parts diagram called for but was the wrong item. Sent email about problem and never heard anything ended up buying the correct part locally and was cheaper anyway.
We ordered 13" post for our lakesport seat mount. They sent a 15" post! Went we called customer service, they said they sent the right part saying they dont count the 2" that goes into the base of the boat! That we need to send it back at our expense and order an 11" post. REALLY! We ordered a 13 " post and they made a mistake, but wont admit to it. They must think we are stupid!
I've used this product on my aluminum trailer to keep it looking new and make my life easier. I also found that it works as a fiberglass waterline scum cleaner on my boat as well. While cleaning my trailer some over spray went on the boat's waterline and without scrubbing the yellow sum disappeared. I sprayed the rest of the boat and by the time i did one side, the other side was clean right to the gel coat.
I'd recommend this product to anyone who owns a boat.
Although I experienced a few problems in the on-line ordering process over the weekend, I received the exact part needed exceptionally quickly. I ordered on a Sunday afternoon, and had my part early Tuesday afternoon with no expedited shipping required. I also received very quick response to my issues with the ordering process. A very good purchasing experience overall after an initial problem or two.
Overview
iBoats has a rating of 2.2 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iBoats most frequently mention customer service, tracking number and credit card. iBoats ranks 26th among Boat Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members