iBoats

I should have come here first. I ordered dock stairs because they showed ships in 3 days. At 3 days I called to find out customer service goes to voicemail immediately. I emailed - someone will get back to you in 1-3 days. Called many more times with same results. Then I get an email my order is "processing" - wait 3 days. They obviously don't have the product in stock and I can't talk to anyone. I'll give it till the end of day and report it as credit card fraud.

We purchased a strainer that one of mechanics suggested for our boat that over $250 in August. Due to other parts being delayed from the boatyard our boat couldn't be hauled out until mid-October. Boat yard determined strainer was too large and did not even use. Sent email for return…unanswered. Had to send pictures in to iBoats and they are refusing return. In an age where shipping delays are everywhere you would think there would be grace. Won't be buying from them ever again.

Refunds don't happen I send a text to these people 5 or 6 times, with them saying someone would contact me didn't happen. I would never buy from them again.

Been trying to return some hinges. No response from customer support. Received a computer generated reply and that was the end of any communication.

I tried to contact this company for a return I called and email them they will not get back to you.

You have been warned stay away what a joke of a company!Absoloutley the worst experience ever!No way to talk to anyone stay one

IBoats must have one-person handling the customer service department. I have been trying for almost two weeks to return a prop. The number listed does not allow for you to speak with a rep. Or leave a message. I've filled out numerous online request to be contacted by the company only to have zero communication from them. Needless to say, I will not be a returning customer!

Three week wait for a quart of paint. Customer service response will tell you it will take at least three days before they will respond. When item was received it was damaged. I had to jump through all their hoops before they said that they would credit my visa card back for the purchase amount. That was on May 2nd 2022. Today is May 26... no charge back. The company will not respond to my emails concerning the matter. They are the worst.

I ordered a Taylor Made boat cover for my 2004 Boston Whaler Sport 150 on August 16. Despite stating that it would be "made" in 14 days, the cover was not delivered until October 5. IBoats' front-end ordering system seems better for customization than that of Taylor Made's Amazon store. However, iBoats never communicated with me until the day before delivery to say that the order had shipped, despite numerous inquiries by me. If I were you, I would contact Taylor Made directly to see what they can do for you.

I ordered something from their site. Got confirmation email but never a shipping email. They will not take a phone call for shipping issues, only emails to customer service. I have now written my second email and still no response. No way to cancel the order either. They take your money with no problem but then hold you hostage in hopes that some day you'll receive your order. Never buying from them again. I will be reporting to better business bureau as well. Hope this saves someone else the headache of dealing with them

Ordered Lumitec Lights (great products) from iboats in 2021. Turns out, the lights were 6 years old at the time of purchase. Lumitec honored the 3 year warranty after they failed this week (4/2023). Brought the age of the product to the attention of iboats and they had no acceptable reply. I'll spend my money elsewhere with a more reputable company.

Wow, I thought this company was decent but I was wrong. They sent me an incorrect item (bimini top) and I followed their instructions for the return. The problem is they only do returns and customer issues by email which they take 3-5 days to even contact you. So, my custom size/color top took 3 weeks to make and ship. They sent one that was incorrect. They are going to take 5 days just to respond. The CORRECT item will then take another 3 weeks to fabricate and ship. This is crazy that we'll be another MONTH down the road before I can get this resolved. No one to handle customer needs other than sales shows where this company's priorities are. Poor customer service = Crappy Company. BEWARE!

While the reps I spoke to could not have been more polite and honestly gave me the impression they were knowledgeable about their products, I spent literally hours over days on hold and with reps that never resolved my problem. Promises of follow-ups were never kept and I finally ordered the missing part from my order elsewhere at my added expense to just get away from this order. It's a shame - they have good prices and a lot of good products, but I can't deal with this lack of service.

One of the worst forums for boaters out there. Run by a bunch of grumpy old guys. If you want a self proclaimed know-it-all (who knows less than you) giving you a worthless diatribe that doesn't nothing to answer you questions, then this is the place for you.

The moderator's are worthless and basically clueless too. One of the worst forums I've ever visited. After two days, I demanded they delete my profile.

Buyer beware! I ordered from iboats over a month ago. I've called as well as emailed numerous times and have not recieved a response, nor can they be reached by phone. I've gotten NO REPLY at all! No product has shown up and the tracking number they sent does not work. My only recourse at this point is to dispute through my bank and warn others, so they can avoid a similar experience.
I ended up ordering from another company and received my shipment in less than week.

I ordered x4 quarts of Pettit paint for a boat project that I could not find any where else on-line (some sites had two or three of the colors I needed, but not all four). After I ordered them I found this review site and began to loose confidence after reading some of the reviews. Kudos to iBoats though - they came through! Four quarts of paint arrived three days after I ordered them and were exactly what I ordered. Can't say why any one else had any troubles but I am very pleased and wanted to share this for other's sake. Great job iBoats - five stars!

Bought 2 propellers,that I decided I did not want.Still trying to get return label from costumer "service"

Just put my cover on my tracker 14' v guide. Cover fits extremely well. I would recommend this cover.

I ordered a antenna for my plotter.And didn't get a response from them for 10 days.And when they did they lied and said it was on the way. Checked the tracking number and it wasn't even sent...Max continued to lie to me via email Slow Service and liar's

We ordered 13" post for our lakesport seat mount. They sent a 15" post! Went we called customer service, they said they sent the right part saying they dont count the 2" that goes into the base of the boat! That we need to send it back at our expense and order an 11" post. REALLY! We ordered a 13 " post and they made a mistake, but wont admit to it. They must think we are stupid!

Iboats is a broker and if you have an issue they tell you to contact the manufacturer thats IF you van get through to Iboats customer service, took me days. In addition I used there prop selector after entering all my engine information they sent wrong prop and hub... Returns are impossible. If you buy here stop payment immediately and then if item is correct undispute the charge. SCAM site be careful im still waiting for my return label which was never sent.

Their standard response was "I don't know when your order will ship" every week for 2 months. Finally after hearing their robotic response I canceled my order

October 6,2021 "iBoats" I ordered a Prop Yam SS V6 16 and when it arrived I tested it out, and it didn't work. I attempted to return this so-called "returnable" item, and the company said if it came out of the box and was in the water then it is used and they will not refund my money. And so I've lost $360.00 and iBoats has lost a customer… oh well. Anybody wanna buy a prop? - H. Thompson