iBoatsReviews 124

I ordered a seat pedestal on 7-17-2020, paid a little over $110. Received an email stating the seat would ship on 7-28-2020. No more info from iboat. Called numerous times. Sent questions over their website. Talked to their reps on the phone and canceled the order. Was told it would take a couple days for the refund to hit my card company. Still nothing until I called their number again. This time I was told that the company that they get the pedestals from had until August 12 to ship the pedestal. Still haven't gotten the pedestal or a refund. This company appears to wa fraudulent company. I will pursue this until either I get my pedestal or my refund. I will pursue legal action no matter what. I HATE thieves!

I placed a order online 6/15/2020 did not get a email stating it was shipped, on 6/18/2020 I canceled the order online because they would not answer the phone still no response so I sent another email on 6/23/2020 and canceled it again 2 hours later I get a email saying the part has shipped. Now I have a part I do not need and can't send it back because they don't answer the phone or replay to emails. Do not buy from " I BOATS"

Ordered an "In Stock" propeller on 6/2/20, got a confirmation e-mail saying it would be shipped on 6/4/20, with an arrival date of 6/11/20. Checked the status on 6/8/20, and saw it had not shipped yet. Sent several e-mails, none were returned. Tried to call, got a worthless phone tree, no one answers. It's now 6/14/20, and the item still hasn't shipped, and my e-mails go unanswered. If I could get a live person I'd cancel the transaction. If you need your parts in a timely manner, DO NOT do business with this company.

I ordered an $11.00 part, paid $15.00 for shipping on May 13th. Credit Card was charged. When I go into my i iBoat account it shows I have never placed an order. Yet I have an invoice and my card statement showing they charged my account. I have called them, emailed them and yet no one cares to get back to me on the part.
The customer service from this business will be the death of them. I will never use them again, and I will let all my boating friends know how bad they are. All over an $11.00 part. How sad!
I am sorry I had to rate them a one star. I don"t think they even deserve that!

I ordered a skeg for my boat about a week before Memorial Day. I got a confirmation of the order a couple business days went by and no tracking number. I called and emailed, no response, next day still nothing, so I sent an email to cancel the order and I ordered the part from a different supplier luckily they get it to me and I was able to mount it before the holiday weekend. Still no word from iboats. Then I get an email with the tracking number, the tracking info shows I had contacted them in plenty of time long before the shipping label was printed. Now I'm stuck with a skeg and crickets regarding a RA #. They have disappointed me because I have used them before with success.

Ordered 13 items in the middle of December. Saw online that my items should ship by Dec 20th, reaching me by the 24th. On the 26th I called and found out that the warehouse "is closed until January 2nd" and they had no idea what was happening with my order and couldn't provide any guidance besides "call back then." I was traveling, got NO updates, finally called today (the 15th) and found out the warehouse is "extremely backed up due to a reorganization" and I should see my order in 2 to 3 weeks. I have received NO communication from iBoats and was only offered to "cancel" my order or wait for the parts. This is a horrible way to run a business. I can only guess that the reorganization has change this company to make it the mess it is today. Avoid it at all costs!