Have bought from thus company many times over many years, this is the first time I have had a problem.
I placed order and my payment was taken over a month ago, when I check order status is states " pending review"!
No one answers the phone and no reply to many emails, and phone messages!
Do not understand how they can run a business!
Ordered over $100 in parts.
Charged card immediately and received tracking number.
That was on 05/31/2021
It's now 09/09/2021 and no product.
Numerous calls to full mailbox and emails have went unanswered.
Filed fraud report with my bank and have received credit back.
Avoid this scam outfit at all cost
I ordered $34.00 worth of parts on 05/12/2020 it is now 5 months later and have never seen my parts. I have emailed multiple times with no response and called their phone number but the mail box is full and no one ever answers. I guess I am screwed out of my money. I am glad I did not send them more. Stay away from this seller.
Ordered some hardware thats hard to find. Was concerned when it took a few days to ship, but it arrived in about a week and was as expected and good quality. I had my doubts reading the reviews but they came through.
Scammed us out of $230.00. Can't get a hold of anyone, voice mail box full, won't return emails. Turned it over to our credit card company. Don't and i repeat, don't do business with these scammers. Good for them there in California.
Our company was searching for a specific style of drain and we found what we needed on MPD's website. Turns out their part was mislabeled and we received the wrong size part. We ended up using it and modifying what we had been using for years to fit this drain.
We then made another order and paid them and never have received any confirmation. We then were desperate for parts and ordered through Amazon. So far amazon contacted us and said the shipping date has been delayed. So who knows if we will get parts.
They dont answer emails or calls. Do whatever you can to avoid this company as they are a pain in the a**...
Order a $185 worth of parts. They where all wrong. Followed their instructions on there site for returns. It has been 8 weeks since I mail merch back. Tracking number says they received it in 4days. I send a email and phone everyday for past 2 weeks and no response. I rate -10.
The order came in missing a part rendering it useless. I Sent 7 emails over the course of a year just asking them to send the missing part. They never responded- Scam company- they should be shut down!
Order several stuff in the past when they were just starting in 2009 thru 2010. Now issue with product quality control and lack of response from the merchant or owner Steven Lui I would never buy anything from them. Last item purchased 12/2019 had to claim against PayPal to get a full refund due to lack of communication from merchant and Steven Lui.
I have placed 3 orders with MarinePart Depot. I ve had no issues of any kind. My orders have been as described and arrive decently quick enough. I see all of the negative reviews but in no way has my experience been anything other than perfectly fine.
I have ordered and paid for the item on November 8,2018. I have attempted to contact Marine Depot, however, my phone calls have gone unanswered and have yet to receive a reply to my emails as of today, January 6,2019.
This place is illegitimate. As soon as you place your website order you get am email about order confirmed and your PayPal gets debited. This will he the last time you get anything from them. Placed an order for nearly $400 worth of whaler stainless items... never received them, they never responded to my repeated emails, and you can't get them on the phone. Total SCAM. The FBI should investigate them for INTERSTATE WIRE FRAUD. Stay away. I filed a claim with Visa and Visa reversed the charges thank goodness. Their website exists so their bank account can collect your money... total SCAM. This FRADULENT commerce site should be taken down.
I ordered 2 double cup stainless steel holders with base on Oct 31st. I received only 1 Reached out to vendor but voicemail full all the time. Emailed 3 times but no response. Drove 1.5hrs to vendor's address only to find it's a PO Box! Will have to contact credit card company to get a $95 refund for missing item
Very disappointing. Steve Liu is the owner of Marine Pary Depot aka Turqois Inc. Scam?
Ordered 2x 3 set stainless steel rodholders prior to taking delivery of my new boat. They were to be mounted on the transom exterior. Proved unworkable due to motor interference. Returned per website instructions and waited for refund. NOT HAPPENING according to other reveiws - so I'm out the rodholders which I paid for and returned and the $50 it cost to ship them back.
Just got the mast steps and they are the best we've seen. Good service! Great price! Thanks MarinePartsDepot; we'll be back with our future boating needs.
I ordered boat parts, with paid shipping, on 06-15-20. The date is now 06-30-20, and I'm still waiting for delivery. No one ever answers the listed phone number at their California office.
Beware! Their prices are very good but they do not deliver what you pay for. The first experience was a very small order to try them and most parts showed (parts missing were minor and I had spares). I proceeded to a larger order > they took all of the payment and delivered less than 1/2 of the order. I emailed them and tried the phone contact number (no answers from either). Instead, I've received email promo's for an extra 15-20% off, which is worthless because you won't get your parts. Stay away.
Wish I had looked into this company before ordering. Ordered in May, charged my credit card, got tracking number then nothing, zero, zip, nada. Thankfully small order. Have submitted dispute with my credit card. Buyer beware!
I've been buying stainless parts from Marine Parts Depot for the last 5 years or so with a good result. I'd guess there's been 20 or more purchases - never a problem until a few months ago. I received an incorrect part and was unable to get it corrected (I called and emailed) so I disputed the charge and was reimbursed. Since then I made 5 more purchases - all without a hitch until last week. Ordered $75 worth of various parts, CC was charged and nothing has been delivered and no tracking number has been provided. Calls go to VM with a message saying "Mail Box is full - goodbye" and no reply to 3 emails. Tomorrow it'll be 2 weeks since the order was placed which is my trigger point to dispute the charges via my CC. To bad - good product and a fair price but really crappy service.
I concur with previous reviewers: Use your credit card! This usually limits your liability to $50.00 and you will be able to recoup your funds (since you never will receive the merchandise). I have done a few hundred $ with this "firm" and had to claim refunds on about half of the items. You'll notice that there is no Pay-Pal option on their site... and for good reason! My advice... pay more and get something for your money.
Overview
Marine Part Depot has a rating of 1.7 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Marine Part Depot most frequently mention credit card, tracking number and mail box. Marine Part Depot ranks 27th among Boat Parts sites.
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- Rancho Santa Margarita, CA, United States
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- Suspicious reviews are flagged by our algorithms, moderators, and community members