On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was rebuilding my powerhead and had some questions and conserns, so I reached out to customer service and they pointed me in the right direction helping me with any questions I had with knowledgeable personal
The engine-specific schematic showing each part was a tremendous help. I was thrilled they carried the OEM parts and got me them in a reasonable amount of time :)
Everything I've ordered in the past month are so have been right. The only problem that I had it was shipped with USPS. The last order was 3 days late from the date that I was supposed to received it.
Ordered 2 of the ignition cover caps. I typed in my serial #. But unfortunately they are to big. Looks like I will go to the hardware store and get some type of rubber caps. That should work ok. I do really love boats.net though. Every thing else I've gotten has been perfect.
I had order wrong part customer service was great a with helping get me a RMA and your return the parts
Went well except didnt have the second starter I ordered and the one that I did get didnt have the Oring with it.
Received wrong parts from Mercury. Was corrected properly.
I ordered the balancer assembly for my yamaha 150 TLR outboard motor and chose express 1-3 business day delivery and I received my part in 1 business day 2 days before expected delivery date.
It was the correct part and I am pleased by the excellent service provided by boats.net
I originally ordered the incorrect part, entirely my fault. When I called to return it the process was smooth and without a hassle. Additionally the correct part was unavailable through Boats.net due to no longer being produced, however the customer service rep assisted we in locating it on EBay through his own initiative. Great experience overall and much appreciated.
The part worked out perfectly and shipping was fast!
First time using.net. Fantastic experience. Easy to use website high-quality materials and parts. Excellent pricing. Will be back for all my boating needs.
As always everything was correct on the order and it was shipped asap as always
Best prices for OEM parts. If you need it in a hurry you have to pay extra for the shipping, the free shipping is far from fast.
You have done a small family business wrong. I'm sorry that we are obviously not that important to you - you could not refund a $120 decal set that you sent as incomplete. That money is a drop in the hat for a big corporation. But you'd rather do someone wrong. It means very little to you so you won't care but you've lost our business. Keep your money and take the decals. We don't ask for anything free. We run an honest operation unlike yours.
The spark plugs I ordered came in today and were not in their main smaller boxes. Instead they were rolling around in a larger box where they could come into contact with each other and break.
Called to check availability on a part that I needed. The rep that took my call was knowledgable and very professional, part shipped next day and arrived on time. I actually mentioned to my wife when I hung up that the rep was probably the best example of customer service I had experienced on a call in years. Good job!
The shipping is very slow. This keeps me from ordering from Boats.net. I tend to lean towards companies like Crowley that consistently ship significantly faster than.
Repairing a Yamaha out board motor Parts list was easy to navigate
I was able to find a water pump gasket for a 30+ year old outboard motor with some help from the chat bot I'd definitely use you again as a first choice
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and bringing this to our attention. I sincerely apologize for the condition in which your spark plugs arrived. We understand the importance of secure packaging to ensure that items arrive safely and undamaged.
It appears there was an oversight during the packing process, and we greatly appreciate you pointing out the issue. We will look into this matter and address the packaging procedure to prevent it from happening again with future orders.
If the spark plugs sustained any damage, please don’t hesitate to let us know, and we will be happy to assist with a replacement or refund.