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Boats.netReviews 1,446

4.5

About the Business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
188
value
98
shipping
99
returns
44
quality
85
This company responds to reviews on average within 4 days
Texas
1 review
0 helpful votes
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Fast, easy shopping
July 18, 2025

Great experience. The items arrived before expected. It was well packaged.

Date of experience: July 18, 2025
Arizona
1 review
0 helpful votes
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Very Happy
July 16, 2025

Very fast orders! Got every thing I needed in a timely manor.

Date of experience: July 16, 2025
New York
1 review
0 helpful votes
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Yamaha 60
July 16, 2025

Y'all made it easy and simple. I have been dealing with him boat company that I bought the boat from for almost 2 weeks getting the runaround you'll have in the stuff I needed in three days.

Date of experience: July 16, 2025
California
1 review
0 helpful votes
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Tiller handle
July 16, 2025

The parts I ordered to fix my Mercury outboard tiller handle were factory OEM Mercury parts and fit perfectly. Everything from the parts diagram down to ordering was perfectly laid out.

Date of experience: July 15, 2025
South Carolina
1 review
0 helpful votes
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Wrong part even though I provided the information needed to order the right part

Date of experience: July 15, 2025
Partzilla - Boatsnet S. Boats.net Rep
2 hours ago

Thank you for taking the time to leave a review.

We understand how frustrating it can be to receive the wrong part. To clarify, the part originally ordered was not correct for your model. After you reached out, our team worked with you to identify the correct part and even provided a link to the OEM diagram to help ensure everything matched up.

While the initial serial number provided was invalid, we were able to assist once you confirmed your model number, and our goal throughout was to make sure you received the correct part.

We appreciate your feedback and are always working to improve both our service and communication. If there's anything else we can do to assist, please don’t hesitate to reach out.

Maryland
1 review
0 helpful votes
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Good stuff@ a Good price!
July 15, 2025

Easy to order online and they have option for faster shipping at a reasonable price!

Date of experience: July 15, 2025
Ohio
1 review
0 helpful votes
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Hydraulic trim parts
July 15, 2025

Great OEM parts in a secure shipping container! What more can you ask for!?

Date of experience: July 15, 2025
Pennsylvania
1 review
0 helpful votes
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Ignition switch
July 15, 2025

They had what I was looking for at a great price. The ignition switch for the outboard model number I had was not he same as was in the boat. Boats.net had the correct ignition switch with the correct connector types.

Date of experience: July 15, 2025
Missouri
1 review
0 helpful votes
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Battery Straps
July 14, 2025

Ordered what I thought was a pair of battery straps with the description "strap battery 2" but I only received 1 strap. I needed 2 to hold the battery securely. When I contacted company, they said I needed to order and pay for another one if I wanted 2.

Date of experience: July 14, 2025
Partzilla - Boatsnet S. Boats.net Rep
2 hours ago

Thank you for your order and for sharing your feedback.

We’re sorry to hear there was confusion regarding the battery strap. The part you ordered is sold individually, as indicated in the OEM diagram, which shows two are required for your model. You received the quantity that was ordered, and our team explained this when you reached out.

While we couldn’t provide a second strap for free, we did offer to waive the shipping cost on your follow-up order to help make things right. We're sorry to hear that this didn’t meet your expectations.

If there's anything further we can assist with, please don’t hesitate to reach out.

New York
1 review
0 helpful votes
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Shipping refund!
July 13, 2025

Paid for expedited shipping but my parts arrived later than expected

Date of experience: July 13, 2025
Florida
1 review
0 helpful votes
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boats.net had a hard to find part
July 13, 2025

I needed my boat for a weekend fishing trip and no local dealers had the part I needed. They all said it was on back order till mid October. Boats.net had one. Ordered it on Tuesday and it arrived on Friday. One day sooner than expected. I was able to get back on the water and get my limit of the endangered Red Snapper here in north east Florida.

Date of experience: July 8, 2025
New York
1 review
0 helpful votes
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Great website great service
July 13, 2025

Easy to find parts and order, fast shipping and great customer service

Date of experience: July 13, 2025
Minnesota
1 review
0 helpful votes
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Had the correct parts.
July 12, 2025

They had the right parts for my 1988 mercury 90 hp, at a fair price.

Date of experience: July 12, 2025
Canada
1 review
0 helpful votes
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Easy process
July 12, 2025

Easy process, and quality product with fast service. Thanks

Date of experience: July 12, 2025
Texas
1 review
0 helpful votes
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Excellent customer service
July 11, 2025

Excellent customer service and quick response time. Was able to send me a link to the part I needed. Quick delivery as well!

Date of experience: July 7, 2025
Ohio
1 review
0 helpful votes
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Almost Perfect
July 11, 2025

Site was easy to navigate. Parts east to find and order. Shipped the same day. Delivered quickly. The only thing preventing a 5 was the starter rope I ordered. Worthless. Very small diameter - think "cord", not "rope"… And the length - no more than 18"…. Whaaat?!? Like I said - worthless!

Date of experience: July 11, 2025
Florida
1 review
0 helpful votes
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Always knowledgeable and courteous service
July 10, 2025

I've ordered parts for Yamaha outboards multiple times. Always satisfied with the service and availability. My only complaint the shipping cost. Cheers

Date of experience: July 10, 2025
Minnesota
1 review
0 helpful votes
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Great
July 10, 2025

Found part ordered part part came in a few days part was cheaper than the dealer

Date of experience: July 10, 2025
Virginia
2 reviews
0 helpful votes
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Too expensive shipping
July 9, 2025

Product was $10, shipping was $20! Why is shipping so much for a small sticker?

Date of experience: July 9, 2025
Partzilla - Boatsnet S. Boats.net Rep
7 days ago

Thank you for your feedback. We understand your concern regarding shipping costs.

For this order, the shipping charge was $8.95, and the total order amount was $23.98. Shipping rates are calculated based on several factors, including package size, weight, destination, and carrier rates. While we strive to keep these costs as low as possible, they are ultimately set by the shipping carriers.

We appreciate your input and continue to work closely with our carriers to offer the most competitive rates available.

Pennsylvania
1 review
0 helpful votes
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Boat parts
July 9, 2025

They had what I was looking for and I received it promptly but found my problem with my boat was not the part I ordered

Date of experience: July 9, 2025