Takes your money and doesn't deliver. Does not respond to email. If you are dumb enough to order, do so through Paypal so you can claim a refund. Better idea, buy it elsewhere.
Do not buy from these crooks! Will not return phone calls or numerous e-mails! Most of time mailbox is full. Debited account for parts and never got them. I guess they fell into a big black hole... If you buy here, better use credit card or pay-pal so you will have recourse. Best to skip these idiots! My order #yhst**************1828 if they want to make it right!
I have placed 2 orders with this company. The first, through ebay about 6 years ago, the second through their site about 1 year ago. The first order was wonderful. Ordered a set of cleats, and they arrived, looked great, and still look great. Second order was hinges and cabinet hardware. Came in missing half the hinges I ordered, and what arrived looked a bit junky. Tried contacting them multiple ways and times to no avail. They never got back to me, and I was ripped off for about 4 stainless hinges.
I ordered two ss cleats 5 jul18.
Did not receive any shipping updates so I started sending e mails.
Then read reviews and figured I was screwed.
19th July 18, parts arrived as ordered to my address in Canada.
Thanks.
Lots of concern could have been alleviated by shipping info.
Peter
I ordered $65 worth of parts over 3 months ago. Still no parts have arrived. I have left multiple messages on their voicemail and sent multiple emails to them. Stay Away from marinepartdepot.com! This website is a total scam.
1st order of $30 was great. 2nd order of around $200 was partially wrong. They sent the right number of parts but a handfull were not what I ordered. After 3 months of weekly phone calls and emails (all friendly), they finally replied and made it right. If you like to gamble and are willing to spend a LOT of time if they mess up, then you can enjoy some great prices.
Just got the mast steps and they are the best we've seen. Good service! Great price! Thanks MarinePartsDepot; we'll be back with our future boating needs.
Do not touch this company with a 10-foot pole. Hardware selection and prices very attractive. Your payment will be quickly applied and a tracking number assigned. However, you might have to wait until hell freezes to get delivery. Zero possibility to communicate; will not respond to emails; voicemail is always full. Thankfully in my case I paid with Paypal. After a month with no product or responses, Paypal went to bat for me and a refund was issued.
I odered a few bimini parts but never got any indication when the parts would be shipped. Now just a fews days after ordering I recieved my parts, exactly as ordered via 2 day shipping from CA to MA.
Previously recieving the parts we tried to call to confirm things but got a recording whihc didn't even contin the name of the company. So then we browsed the web and saw a bunch of bad customer support listings.
BUT in my case I had a totally different service. And the parts recieved were of excellent quality.
I'm surprised and saddened by the many bad reviews. I bought four 10" stainless cleats and two 6" stainless bow chocks from Marine Parts Depot. The price was low and the quality turned out to be extremely high. The cleats are unusually well-proportioned and exquisitely polished---perfect, really. The delivery was prompt (and free). I didn't try anything else, but the cleats and chocks are really a no-brainer compared to anything else I have seen.
I placed an order with them and it was mostly hassle free. Placed a second smaller order and all I got was a confirmation for USPS and never got anything. I called and emailed them and they won't reply.
However this is not over, I WILL pursue this guy and get him to talk to me. Once I have all his contact info I will post it online.
Sent the wrong item and charged me too much for it. Won't return emails or voice mail. Clearly dishonest... voice mail box was full the last time I tried. Stay clear of this company! The cheap prices aren't worth it. I was scammed for $20, but many more people have been scammed for far more. Read the reviews!
I irdered three different stainless steel parts. Two of the parts rusted the third was defective. I foolwed the site instructions returned the defective part via FedEx and have a receipt. Parts depot has ignored my emails and has not refunded for the defective parts.
Ordered 4 stainless rail fittings on Nov. 27th and received them Dec. 24th. The web site says 3 day priority mail shipping. The delay in shipment; however, is the only negative. The confusing part was that my order was charged on Nov. 30th and and I was provided a USPS tracking number at that time; however, the parts were not actually delivered to the shipper until Dec. 20th, but at that time they were in fact sent 3 day priority mail as originally stated. The parts received were of high quality, and the price was up to 50% lower than competitors, not to mention free shipping! So, the bottom line is that if you aren't in a hurry, it's a great deal. If you need your parts fast, don't count on it! I assume it's a matter of what's in stock (if anything) and what has to wait to arrive by the slow boat from China. I wasn't in any hurry, so was quite happy. I guess you save your money and take your chances.
ORDERED PARTS A WEEK AGO, 3 DAY DELIVERY, STILL NO PARTS. STAMPS.COM SHOWS THEY ARE STILL WAITING FOR PARTS TO BE DELIVERED TO THEM.
I WILL BE STOPPING PAYMENT ON MY VISA, HOPEFULLY I CAN GET THE MONEY BACK.
IF I COULD GIVE NO STARS I WOULD
They billed it me out.and went as far as to get a tracking number in order to get paid from pay pal. But have not shipped nothing. Should have read the review first. I am not the first... BEWARE
Phone recorder full, no email response, no Fax response? Shipped almost the correct parts, good delivery transit time.
Place your order, pay, they bill you and then nothing: no one answers the phone. Voice message box full. No response to emails.
This site is a scam ordered anchor $866. No response
Took money first day. Have tried repeatedly to call and email... nothing
DO NOT DO BUSINESS WITH THIS SITE.!
Returned a part and can't get refund. They do not answer calls or emails. Stay clear of this outfit...
Overview
Marine Part Depot has a rating of 1.7 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Marine Part Depot most frequently mention credit card, tracking number and mail box. Marine Part Depot ranks 27th among Boat Parts sites.
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- Rancho Santa Margarita, CA, United States
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- Suspicious reviews are flagged by our algorithms, moderators, and community members