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While the reps I spoke to could not have been more polite and honestly gave me the impression they were knowledgeable about their products, I spent literally hours over days on hold and with reps that never resolved my problem. Promises of follow-ups were never kept and I finally ordered the missing part from my order elsewhere at my added expense to just get away from this order. It's a shame - they have good prices and a lot of good products, but I can't deal with this lack of service.
Tip for consumers:
Good luck if something isn't right!
Products used:
Bomar Hatch
Jackie L.'s review of iBoats earned a Very Helpful vote
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I tried to contact this company for a return I called and email them they will not get back to you.
