website thubmnail of i-Say
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Texas
1 review
2 helpful votes
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December 2022. These guys are unethical. I spent hours doing surveys and earned over 2000 points and their system would not let me cash in on the rewards. When I questioned them they said they cancelled my account because I no longer fit their profile. Very shady company. The payout vs time spent is definitely not worth it even if they did make good on the reward. ISay stay away from them and spare yourself a waste of valuable time.

Date of experience: December 12, 2022
GB
1 review
4 helpful votes
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Become a waste of time
January 9, 2022

Offered surveys when not available.In suitable flag more time than not (what the point of completing personal profile)reduced points awarded basically wanting more for less.
Unorganised mayhem with little or no effort to rectify.

Date of experience: January 9, 2022
Canada
1 review
5 helpful votes
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I continue to receive emails to promote a review but when I try to open it I'm advised that it's no longer available as I may have already taken it, etc. Recently I recently participated in an alcohol consumption over a 1 month period. They announced that we would receive 500 points if completed. I completed it, never received the promised points, called them, someone returned my call and suggested that I send an email to a specific address and ask my question; I did and haven't received a reply to my question. They did however send a reply advising me that they received my enquiry but are busy and will reply in time. 2 weeks later I haven't received a reply nor have the points been added to my account, This isn't the way a professional business operates! Don, it waste your time!

Date of experience: February 21, 2022
California
21 reviews
37 helpful votes
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Waste of time.
December 19, 2021

This survey company is for the birds. I open every survey and 88 out of 100 are " survey is not available". They just recently changed their format and web pages, and this pattern of not being able to complete any surveys has become constant. What a joke and a very big waste of time. They fill my inbox regularly with "New Survey Available" but then it says "OOPS! " survey not available.
I have been trying to be patient but after 9 or 10 years of this, I think that maybe it's time for a big change.

Date of experience: December 19, 2021
Washington
3 reviews
21 helpful votes
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Stay far far away
September 23, 2023

From reading other reviews, I see I'm not alone in my disappointment with Ipsos Isay surveys. I wasn't with them very long, just a few months. I was going along fine, getting surveys throughout the day, answering them honestly and putting detailed answers to their open-ended questions. Then one day I noticed the surveys seemed to stop and I wasn't getting any emails from them.
As with others here, my account was disabled with the same copy and paste answer everyone else gets. The points I earned were no longer available and they refused to cash them out and let me redeem what I earned.
Just stay away from this company, you'll spend time doing surveys and then get banned for no reason at all. Horrible, deceptive practices.

Date of experience: September 23, 2023
California
2 reviews
3 helpful votes
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Scam
October 30, 2021

I receive emails from this company telling me that I am eligible to take surveys however after completing the survey I am told I do not qualify and I'm given a lousy five points for my time. This has been the case for weeks. I have received numerous spam phone calls since I started taking surveys with this company. I never received spam phone calls like this until I signed up for this website. They say they don't sell your private information but I find this difficult to believe under the circumstances. Their rewards are a joke. I am not recommending this company unless you want to be hassled all day long with spam phone calls and not be rewarded for the time spent and the information they collected from you.
AVOID!

Date of experience: October 30, 2021
Canada
1 review
2 helpful votes
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Waste of time
May 19, 2022

I would say 90% of the surveys I attempt to do start with the same questions about your shopping habits and skin care, always the same questions, only to be told the survey is already closed or that I wasn't suited for it. You have my profile and we know you have a computer I don't understand why you can't send surveys out to the people you are targeting whether it be age, income, marital status instead of wasting peoples time. I would be a little more understanding if you were just getting started getting your feet on the ground but you are going backwards this used to be an interesting survey site. Why don't you start listening to the complaints that are written about you and make changes instead giving the standard answer that you are sorry and direct people to the FAQ site.

Date of experience: May 19, 2022
Virginia
1 review
10 helpful votes
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If I could give zero stars I would. It takes forever to get the rewards but I kept going and when I finally got enough to get literally five freaking dollars they sent me an email letting me know my account was deactivated and not able to be reactivated. I didn't do anything wrong, but apparently they didn't want to give me my measly five freaking dollars.

Date of experience: June 14, 2021
Georgia
2 reviews
3 helpful votes
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Do you like working for free? Do you like waiting over a week for someone to contact you? Do you like not qualifying for any survey ever, despite being asked to take it? Do you like 100's of spam emails in the middle of the night? Do you want to work for free? If so, do Ipsos. If not, just avoid ALL these sites. They are all the same.

Date of experience: February 22, 2023
Indiana
2 reviews
3 helpful votes
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I say tells me to redeem any points I may have on the website before unsubscribing. I did. But their customer services a joke! Did I receive a response or MY REWARD even after contacting them! Of course not! They don't even have customer service. So they owe me but they don't care!
The hell with them! - they suck - DO NOT JOIN!

Date of experience: September 1, 2022
Texas
35 reviews
115 helpful votes
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They route you to omnibus surveys, letting finish the first 5 and screen you of the last and the get their clients free work. Before I posted this review, an escalation was sent to i-say support, three days later still no response. This is being reported to ESOMAR, and if any of Y'all want to know how to do that, DM me.

Date of experience: October 19, 2021
Maryland
1 review
1 helpful vote
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I am a student, and I had signed up for Ipsos iSay a couple of weeks ago, and had participated in hours worth of surveys, totaling to around $16 in redeemable rewards (so firstly, their time-to-rewards ratio isn't great, but isn't the WORST out of all of these survey websites). However, I wanted to redeem my rewards a couple of days ago, so I logged in, and was neither able to access any new surveys nor redeem any of the offered gift cards. I reached out to the Ipsos support team, and they responded saying that they had terminated my account, and provided no justification as to why they had decided to do that. So I wasted hours of my time filling out these surveys, and got no reward. This site is a scam, and I wouldn't waste your time!

Date of experience: October 26, 2023
Canada
1 review
2 helpful votes
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So I spent like an hour setting up my account, answering a zillion questions, etc., then I do two surveys, both like 25 minutes long, for 45 points each, I get the points, it says '90 points', and I think, cool, this will be a neat way to earn a bit of money... then I checked back maybe FIVE HOURS LATER, and my point balance is 0, and when I check my account info for the reason, the reason is the my points 'expired'. Expired? In 5 hours? Okay... considering you can't even cash out until you have 1000 points, and considering that probably takes at least a month, how can points expire in a couple HOURS? SCAM!

Date of experience: September 29, 2021
Canada
1 review
5 helpful votes
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Definitely scammy
August 16, 2021

Seems pretty legit at first. I completed about 5 days of surveys, then random email received stating I don't meet their needs and all my points are removed.

Date of experience: August 16, 2021
Ohio
7 reviews
39 helpful votes
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Not worth your time
July 14, 2017

Earning potentials are very slow with this company. It practically took me half a year to earn $15 alone which is absolutely ridiculous. Not to mention, the technical issues that have yet to be resolved, restricting you from accessing the site at times. I became so frustrated that I was simply anticipating to cash out just so I could be done with them for good. Do not recommend at all.

Date of experience: July 14, 2017
Pennsylvania
1 review
12 helpful votes
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Disgusted
January 12, 2020

I've been a long time participant and I went to redeem 40,000 points for gifts cards and I never received them. That was 2 weeks ago and I've been emailing them with no response? Feel like I'm getting ripped off? Anyone have an answer for this or does it take longer then 2 weeks to get your redeemed prize?

Date of experience: January 12, 2020
Texas
1 review
3 helpful votes
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Lyft
December 6, 2020

This company should be shut down. Poor communication with driver and the rider. Charge you if u cancel because their so far out. Change u destination so lyft can charge you more money. Never us them again

Date of experience: December 6, 2020
Canada
2 reviews
11 helpful votes
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I just joined on March 13,2021. I spent an hour doing these Survey's. Today March 15,2021 all my points were deleted. The reason was my points expired. BS as i just joined and did not even have enough to cash them in. Wasted my time and gave them so much private information also. They got what they wanted and i got 0 for my time and effort. Imagine had i had enough points for $100 gift card or more and this problem happened. In a way it's good it happened now, but this shows that they are a SCAM and a FRAUDULENT company that needs to be avoided at all costs!

Date of experience: March 15, 2021
Louisiana
6 reviews
3 helpful votes
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I-say.com is as legit as it can possibly get. I can attest to this as I am an active member of this community and actually just received some products to test & review. I have not been asked or paid to write a review on I-say... I simply ran across the website reviewing I-say and felt I needed to inform people that it is indeed legitimate and to become a member will not be wasting your time. Thank you.

Date of experience: February 20, 2020
Arizona
1 review
3 helpful votes
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Legit company, but definitely not worth it. Asks the same questions over and over and you MIGHT qualify for one survey out of 10 or 15. In the meantime, they have a ton of your personal information, even though you almost never "qualify" for a survey. Far better sites than this one. Not worth my time.

Date of experience: March 13, 2021

Overview

The company's reputation is significantly tarnished by widespread customer dissatisfaction, primarily due to issues with account management and reward redemption. Many users report frustration over accounts being deactivated without clear justification, leading to a loss of earned points. Customers frequently express concerns about the availability of surveys, often finding themselves ineligible despite having completed preliminary questions. While some participants acknowledge a slow but possible earning potential, the overwhelming sentiment is one of disappointment and distrust, indicating a pressing need for improved communication and operational reliability to enhance customer service and restore credibility.

This summary is generated by AI, based on text from customer reviews

service
15
value
15
quality
16