business logo of Huda Beauty
How would you rate Huda Beauty?
grey star
grey star
grey star
grey star
grey star
GB
1 review
0 helpful votes
Follow Legally B.
Unfollow Legally B.
Send Message
Share Review
Report Review

Refuse to cancel my order
February 17, 2025

Would give 0 but won't let me, ordered on here for a birthday present for my friend, stated 2 for 4 days for delivery after 4 buisness days and 6 normal days it's still processing. (False advertisng) Contacted them got an ai reply and twlling me there not canceling my order, no number, worst company, I will never be shopping here again and iv told all my friends and followers to and done a youtube review of my experience.

Date of experience: February 13, 2025
New York
1 review
3 helpful votes
Follow Pam G.
Unfollow Pam G.
Send Message
Share Review
Report Review

Horrible customer service
December 31, 2022

They have a horrible return policy and offer no exchanges on items so if you ever plan to get an item as a gift for someone don't. Their customer service reps are rude and want not only your order number but your payment type, cc number, address, order total amount and email and username it's insane and not all that is even in the email receipt. I will never buy from them again when I could get their stuff at Sephora and get great customer service.

Date of experience: December 31, 2022
New Jersey
1 review
1 helpful vote
Follow Stacia W.
Unfollow Stacia W.
Send Message
Share Review
Report Review

Customer service is abysmal
October 19, 2022

I have no negative comment about the product but customer service is one of the worst in the business. Takes days to get responses. Responses are copy and pasted by humans who don't actually respond to your unique requests. Then you reply and wait days more for another copy and pasted reply. Makes me not want to buy from them because if an issue arises I can forget about a resolution. Sad because the product is good. Beware.

Date of experience: October 19, 2022
Canada
1 review
0 helpful votes
Follow Mehrnoush M.
Unfollow Mehrnoush M.
Send Message
Share Review
Report Review

Amazing
January 12, 2024

I feel good about buying my make up from Huda Beauty! Thank you for letting me buy a makeup brand that doesn't fund genocide! Plus, the product is absolutely amazing! Makes me proud to spend my money somewhere where I know they will not spend their profits on hurting other people! Thank you!

Date of experience: January 11, 2024
Tennessee
2 reviews
3 helpful votes
Follow Tina G.
Unfollow Tina G.
Send Message
Share Review
Report Review

Very disappointed
February 28, 2024

I spent a lot of money on the Wild palettes and they are just crap for the price point. Not much payoff and too much fallout. They screwed up my order too, just a headache. Won't be buying from this company again. So disappointing because I was excited to try their products. Their branding sold me but their actual makeup sucks.

Date of experience: February 28, 2024
California
1 review
1 helpful vote
Follow Gina L.
Unfollow Gina L.
Send Message
Share Review
Report Review

Way Overpriced
November 18, 2022

First and last time ordering from them and wished I would have read reviews first. Thought they were a new company so not sure why their prices feel like Neiman Marcus. Wouldn't even allow me to use a coupon code at checkout. I'll stick to Juvia's Place makeup. Quality is great... prices are awesome and for extra savings you use one of their coupon codes. Huda is still overpriced even when they have a sale

Date of experience: November 18, 2022
Colorado
1 review
1 helpful vote
Follow Toni T.
Unfollow Toni T.
Send Message
Share Review
Report Review

So sad too bad!
January 26, 2023

I love the loose powder-poundcake! I usually purchased from Sephora, but they have been out of stock so I decided to go directly to the source and placed an order. First it was delayed based on their original date of delivery then it never arrived.
I did reach out to Huda Beauty to let them know & they were not much help at all and basically said they're out of stock now! My total order was about $60 so I'm basically out of the money and have no product!
I explained that I always get my mail. I have never had any issues, but it didn't seem to matter. Unfortunately, I will not continue to use their product because of the way this was handled. My advice is pick up in store. If only customer service was good as the product.

Date of experience: January 25, 2023
California
1 review
3 helpful votes
Follow Nunu H.
Unfollow Nunu H.
Send Message
Share Review
Report Review

I ordered Huda products about 2 months before Christmas. One eyeshadow was crushed and 2 items missing. After 18 emails back and forth, they still ask me for pictures (which I have sent several times) and what is missing etc… I have asked them to refund me at this point and not only are they not refunding me, I keep getting emails asking what is missing! They have the worst customer service I have ever experienced. Do not buy from HUDA!

Date of experience: December 22, 2023
MD
4 reviews
0 helpful votes
Follow Reese C.
Unfollow Reese C.
Send Message
Share Review
Report Review

I've been a fan of Huda Beauty for a few years now. Their products are always top-notch, from their eyeshadows to their liquid lipsticks. I particularly love the wide range of shades they offer. The quality is consistent, and the pigmentation is impressive.

Date of experience: February 27, 2023
Utah
1 review
3 helpful votes
Follow Amaka O.
Unfollow Amaka O.
Send Message
Share Review
Report Review

Terrible customer service
April 5, 2023

I had a terrible experience as my package was returned to the sender due to the fact that I was out of town, I have tried contacting Huda beauty to let them know but nothing has worked.
This is 3months now and my package was not sent back to me.
The customer service is so poor and I would not be buying this product or encouraging any one to buy this as I was scammed off my hard earned money.

Thanks

Date of experience: April 5, 2023
Massachusetts
2 reviews
1 helpful vote
Follow Hanna H.
Unfollow Hanna H.
Send Message
Share Review
Report Review

Your views on a specific region is why I write this. I hope others boycott your company and clearly these reviews show the products are subpar and cause allergies
And besides you had many a plastic surgery ugly inside and outside

Date of experience: December 11, 2023
Netherlands
1 review
2 helpful votes
Follow Houda V.
Unfollow Houda V.
Send Message
Share Review
Report Review

I got a very bad eye infection from using the nude eye shadow palette. The infection lasted for two weeks and I kept a small bump on my eye lid. Also after a while, I gave it another shot as I was still hesitant but guess what: Second eye infection. I should have known better.
I am sure the infection was caused by the huda beauty palette as this was the only new product I used after my eye got infected, and the second shot was the cherry on top.

I left a review twice and it was deleted. Not so transparant as well!

Will never buy a huda beauty product again!

Date of experience: April 23, 2023
California
1 review
0 helpful votes
Follow sarah s.
Unfollow sarah s.
Send Message
Share Review
Report Review

They sold me a fake
March 22, 2024

I bought kayali's love fest burning cherry and what they sent me was a dupe. I've tried this perfume in store and it's a sweet maraschino cherry sent with some warmth and spice to it. What I got smelled like that putrid, powdery with a tiny hint of cherry cough syrup crap that oakcha trys to pass off as a Tom Ford's Lost Cherry dupe. There's not even notes of powder in Kayali's love fest.

Date of experience: March 22, 2024
California
2 reviews
0 helpful votes
Follow Tina F.
Unfollow Tina F.
Send Message
Share Review
Report Review

I bought her new release of Easy Bale perfume and a setting powder by her option of Afterpay but they never send me a confirmation email or a shipment confirmation. When I contacted there customer services (they are bots) and the kept saying theh could not find my order and sorry, in spite I had proof of my order from Afterpay. I even wrote directly in Instagram to Huda Beauty on comments optiom becaise she doesn't have direct customer service people. And in spite of me tagging her in my comment, she never replied back. Ever! So, I have to go through Afterplay and my bank to get this solved. So disappointed.

Date of experience: April 6, 2024
GB
60 reviews
29 helpful votes
Follow yasmin b.
Unfollow yasmin b.
Send Message
Share Review
Report Review

Cream contour
September 3, 2021

I purchased the Huda Beauty cream contour and I really love it. It's perfect for nose contour, a great shade that's not too warm nor cool. It's not too expensive but also not the cheapest on the market at £26. However, the pot will last me a long time so I don't need to repurchase very often.
I like that it's available on all major beauty websites so it's easy to purchase and get it delivered to your house.

Date of experience: September 3, 2021
Argentina
1 review
1 helpful vote
Follow Astrid S.
Unfollow Astrid S.
Send Message
Share Review
Report Review

Poor quality products.
October 20, 2023

The products are terrible, it is clear that they are of poor quality.
They caused me allergies and I threw them directly into the trash.
Don't buy those horrible products.

Date of experience: October 20, 2023
Texas
1 review
2 helpful votes
Follow Jessica B.
Unfollow Jessica B.
Send Message
Share Review
Report Review

Terrible clumpy products
October 23, 2023

Not only is the face creams, lipsticks and eye shadows clumpy and grotesque but so is the woman behind the brand who spits hate and sole goal is to add resentment towards a specific religion.

Date of experience: October 23, 2023
Poland
1 review
3 helpful votes
Follow Kamila T.
Unfollow Kamila T.
Send Message
Share Review
Report Review

It was my worst shopping experience ever. I have placed an order on huda beauty site for a month ago, I was i touch with cc and get an information that my order will be delayed. I was like ok, it's not a problem for me. All I needed was a confirmation, that I will for sure receive full order- and they confirmed it. Then after a month I have received three items from my order and got an e-mail that the rest was cancelled and I will receive money within 14 days. They have even not give me any information about it before and I am 100% sure, that if I will not contact with cc they would forget the case. The company is totally untrustable and if you want your entire order quickly, I recommend Anastasia. Never again.

Date of experience: December 14, 2021
Mauritius
1 review
5 helpful votes
Follow Lakshmee T.
Unfollow Lakshmee T.
Send Message
Share Review
Report Review

First, but last purchase!
They take ages to respond to emails.
Tried to contact them via Instagram and complained about their poor customer service, they delete comments.
Apparently, they don't accept constructive criticism. Do not buy from them, ALL THEY CARE IS MONEY.

Date of experience: May 18, 2021
Israel
1 review
1 helpful vote
Follow עמית ד.
Unfollow עמית ד.
Send Message
Share Review
Report Review

TERRIBLE
October 11, 2023

Never used such bad makeup like her's.
Disgusted!
So much money and for what? It did no good to my face, don't buy it

Date of experience: October 11, 2023

Overview

Huda Beauty has a rating of 1.7 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Huda Beauty most frequently mention and customer service. Huda Beauty ranks 660th among Cosmetics sites.

service
17
value
17
shipping
17
returns
15
quality
17