First, but last purchase!
They take ages to respond to emails.
Tried to contact them via Instagram and complained about their poor customer service, they delete comments.
Apparently, they don't accept constructive criticism. Do not buy from them, ALL THEY CARE IS MONEY.
I placed an order for black Friday '21 and when I received it around December 8th I noticed that one item was missing. I informed the customer service straight away and they asked me for pictures of the package and of the delivery note (the missing article wasn't even there) and they agreed that I could even still receive the item or I could get a refund. I thought it would be fine to just receive the missing article as I was hoping, so I chose that option. But then I saw nothing was happening and I wasn't receiving any shipping notification I asked for an update twice and the answer was always really vague like "we don't know when it will be shipped" (why is an open order such an irrelevant topic?!?!) and it was really starting to be annoying, so I reached out again at the beginning of January and chose the refund option. They told me it would happen within 48 hours but then it would take up to 14 days to see the money on my bank account. Guess what? After the 14 days, still nothing. I reached out again and they said yet again they would look into the issue and get back to me. Honestly, I wasn't expecting such an upsetting experience. It was literally my favorite brand EVER, this issue could have been resolved in 5 days tops, and it was just handled so poorly instead I had to promise they'll never hear from me again (after I get my money back). And all of this after reaching the status "legend" in their fidelity program. If this is how "legends" are treated, I cannot say I'm proud I spent so much money on their products. Super, super disappointed
Product is okay for the price. Wish for more selection and better quality. Not long-lasting. Lip gloss is bad.
I love huda beauty. I bought the rose gold eyeshadow pallet a year ago and the quality is amazing and despite the fact that I use the pallet as highlight it's still standing.
I have been using these products for a while now. And totally love them. They could improve their shipping times though.
I used their palette in store and it was amazing! I also have a primer and foundation sample that are great. I have one of the liquid lipsticks in flirt and it's one of my all time favorite lipsticks.
I recently bought Huda Beauty bombshell and Icon trio set. Amazing colours and superb product quality. Long lasting lip shades. Highly recommended
I love the new ice queen and sunfire eyeshadow pallette the colors are so colorful and blend better. Although the sunfire the glitter pigment falls out which kinda bothers me but its still purty
The items I had bought received late and they were damaged and they refused to compensate me. NOT RECOMMENDED
קניתי את פלטת הצבעים: הצלליות בגוון רוז גומי משופעת בעלת 18 גוונים ייחודיים ללבוש
זהו צלליות העיניים אחת מן הטובות ביותר שהיו לי בחיים! הפיגמנטציה מדהימה וכל כך לאורך זמן הצבעים משתלבים נהדר. מליצה לכל אחת
Overview
Huda Beauty has a rating of 1.7 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Huda Beauty most frequently mention and customer service. Huda Beauty ranks 660th among Cosmetics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members