H&R Block

If I could give H & R block zero stars, I would. They are a predatory company who targets poor people. They bait you in with a "no interest loan" against your tax refund, get you to pay exorbitant money for them to prepare and e file a simple return only to tell you that… oops, we messed up and didn't process it as a "rapid refund". So now, you've spent a quarter of your refund for them to prepare and e file your taxes AND you have to pay extra in order to pay them from your refund! So, you could have used another service yourself and paid far less to use the service. I am a social worker. I work with victims of domestic violence. One of my clients is homeless because they are fleeing abuse. This disgusting company is targeting people just like this, people that needed money yesterday, because they are homeless and hungry, only to be taken advantage of. My client was under the impression he was going to receive a 'rapid refund' so he agreed to pay $245.00 for a $890.00 return. When he didn't receive the money, he was told that they 'made a mistake' and they didn't process it correctly for a 'rapid refund'. So, he will have to wait 21 days for his return. He could have gone on a tax prep website and done it himself for far less money and get the return in the same amount of time. It's absolutely disgusting! People should know, this is who H & R Block is targeting. People who are struggling financially, who will pay more money to get money, which, by the way, IT'S YOUR MONEY! You are getting a refund because you overpaid your taxes. They are disgusting predators! Please, think twice about using this POS business!
H & R Block, I want you to know, I am going to leave my review everywhere I can possibly leave a review on the internet, including, the Better Business Bureau. And, I am going to email all my local news stations about this as well. Big company like yours, ripping off DV victims? Disgusting! I bet there are more victims out there.

I paid to have an H&R Block small business specialist review the 2019 taxes I completed online, as I have a salaried job but also a small business (LLC, S-Corp). He did not catch that my QBI was not deducted as in the previous year (which I also did with H&R Block) or that no value was entered for my donations. I was unable to reach him to inquire as to why and for assistance amending my taxes. I called the customer service number and scheduled a call with another specialist for the following week. She said that I do not qualify for the QBI for my small business income, even though the IRS website (and my 2018 H&R Block advisor and 2020 tax professional) say otherwise. In fact, she suggested that the IRS may come after me for the 2018 taxes which H&R Block also reviewed for me! Now I will either have to pay a tax professional to amend my return or do it myself, just as if I had used the inexpensive H&R Block self-service option. I am deeply disappointed with both the services I paid for and the lack of customer service. I had a smaller-firm CPS file my 2020 taxes and he saved me thousands. Lesson: when it comes to tax prep, you get what you pay for. I will never use H&R Block again.

Worst service I have ever had! I used and trusted H&R Block for the last 13 or 14 years after dealing with them this year I will never be going back.

Great software lousy support. Ordered CD, yet they do not deliver. Tried cust support who was clueless.

They did my taxes wrong waited 2week called to find out and was told he block screwed up so that fixed it I thought but no so now I have to wait up to 3 months or more to get my return when should had it in 2weeks can't say I would ex wife had hers done another place got hers in a week was direct deposit because he block messed it up gotta wait for a check now I do not recommend these people at all Thay screwed me bad in on social security disability and I really really needed that money and all I got is a big F good luck you from HR block totally discussed with everyone I talked to was takes down to and even yelled at when I call to say that messed up at this point next person that$hittu to me again I'm gonna hit period sick of this cause me alot of work and are $hitty to me ok than let's do this HR block

They make you pay with different excuses to use there efile than when you need help you don't get it.

I was ripped off like thousands of other people. I want my 68.00 and I'm not going to stop until I get it.

The worst experience I've ever had.
I made four trips to the offices, and still, my returns aren't right. I will never use this company again.

35 year business owner; impossible to work with; unresponsive simply needed them to process a return

Website wasted my time offering free tax filing then added charges to the cart to file the taxes. Misleading and dishonest business.

After completing my forms for self-employment and the state form I went to check out. They had added a service of having a "Pro Review" for $89.00. I spent hours on hold trying to get that charge off as after filing myself for 37 years, I don't think I need pro review. One person told me I had to have it because I filed self-employment but that is not true at all. It was a slimy up sale. After another 50 minutes I was told that the only way I can get rid of it is to not file a schedule C. Again, not true. We need to get our taxes in so I paid the fee and figured it's money lost that I would try to recover later. Not the case. They sent my taxes to a "Pro" who indicated she would get to them in 3 days. I told her I don't want her services or anyone's services, I just want my taxes sent. She released them to me but I can't print or send them although everything has been paid in full!

But wait, there's more. I spent a total of 3.75 hours on the phone and an additional 2.5 holding in their chat just trying to speak to a live person. I was zero in the queue in the chat multiple times as I watched it bounce back and forth from 0 to 1 before they finally disconnected me. When I logged back on, they were closed. I was hung up on after waiting 50 minutes, 48 minutes and then after I had waited 56 minutes and told my call would be answered in approximately 20 minutes, the next message was your call will be answered in approximately 50 minutes! I held until I was hung up on once again.

They refuse to release the tax forms to the IRS. WTH?

UPDATE: after an additional 2.5 hours, I received a refund on the $89.00 but now there are errors that can't be fixed. A help ticket was created. So, I still can't file my taxes. Grrrr...

David Whitley was my fiance's tax adjuster and was so unprofessional he did absolutely the minimum lesson the bare minimum really to accommodate my fiance he was rude and he didn't even know what he was talking about my fiance spent more time talking to the IRS then talking with him figuring out his job and what needs to be done matter of fact he didn't even know something as simple an a IP number or what a IP number is then who is required to have one and not to have one being that she's the first time taxpayer why he was asking to go to four digit number when really it's a 6-digit IP number is upstairs because I thought you were a tax professional I recommend that you do not go through this man because he will not accommodate you in any of the ways that you should be and you will end up spending more time having to do his job for him than anything else why he is getting paid and you are so stressed out on the phone with the IRS and losing that money that he's getting paid he is in my words worthless and useless so I recommend that you stay away from him and go with someone else completely different

We used get it a day head time but can't bc it is a holiday Monday it says on irs website they send it to my emerald card but I still haven't got it

H&R Block since they refused to rectify this situation after many many calls and patience. I have used them for a few years now and never had I had such a bad experience with them. The last several months my ex has been able to see all my account information for my taxes. Not only have we been filing separately for the last few years but we have separate accounts with separate email addresses and passwords however our accounts seem to still be "linked". They refuse to refund any fees even though I had to physically go to a physical office to file since I didn't want to upload my documents on the account in fear my ex will see them. They still haven't fixed the account issue as I just received an email in regards to my exes account. They have provided terrible customer service stating it's not their problem and they can't fix it. I followed all the tech support steps created a new account and the problem has yet to be resolved and the least they can do is refund me the fees for experience I've had to endure the last months not to mention last year I filed a peace of mind claim (should have been a red flag to stop using but people make mistakes) and have yet to receive my money back. Most importantly how are they not taking the privacy matter more seriously. Someone being able to see all my private information has to legally not be okay. I didn't change over because I am so close to the deadline and I was also promised fees would be refunded but I also wanted to give them a chance to fix the problem. I now regret giving them my patience and time. How does a company not care about privacy. Very disappointed with this company and will not be using them again do not recommend them and will continue seek advice on privacy implications.

When I had any issues with H&R Block they just kept giving me different phone numbers to call except for I paid H&R Block to do my taxes not for me to do my own zero help from management

Was giving bad info on three separate occasions very unprofessional just overall dissatisfaction will never return h&r block

You can enter your information for free but they charge a LOT to process it. Very misleading. Isn't that false advertising?