H&R Block

DONT EVEN GET ME STARTED WITH THE EMERALD CARD TEAM. THIS COMPANY WENT DOWNHILL FAST. I FILED EVERY YEAR WITH THIS COMPANY AND LAST YEA R AND THIS YEAR I HAVE HAD NOTHING BUT TROUBLE! I WAS PUT ON HOLD FOR AN HOUR AND STILL GOT TRANSFERRED TO ANOTHER DEPARTMENT WHERE SHE SAID SHE WAS GOING TO REVIEW HER RESOURCES AND HUNG UP ON ME. I WAS PERFECTLY CALM AND NICE. I DONT KNOW ANYMORE. NEXT YEAR I AM TRYING A NEW COMPANY.

I MADE AN APPOINTMENT WITH THEM 2 WEEKS IN ADVANCE. TO DO TAXES. THEN I GET A CALL A DAY BEFORE APPOINTMENT. TO BRING ALL PAPER WORK IN FOR DROP OFF. SO THEY CAN DO MY TAXES ON THEIR OWN. THEN THEY WOULD CALL ME. TO COME BACK A SECOND TIME. TO DO THE ELECTRONIC SIGNATURES AND ALL OTHER PROCEDURES THERE. TOTAL UNACCEPTABLE THIS PRACTICE IS. ESPECIALLY WHEN I HAD AN APPOINTMENT SET FOR 2 WEEKS. TO COME IN TO DO MY TAXES.

On March 4 2024, I drop of my taxes papers my wife. March 18 2024. No calls from Mrs Julie Jensen. I moved back in the Durham Region last November 2023, we used to have our taxes done in Carleton Place, Ontario for the last 4 years. Never a problem and also at a better rate then yours. I brought all the paperworks with all calculations done for both (my wife and I. Former tax person would charge me $350.00 for my wife, myself and my son, compared from your company probably over $600.00 for my wife and myself. Not only Im upset by the excessive fees, I normally at this time of the year all my taxes were filed and I would have already get my refunds. Which in this case, not only my taxes arent filed, MRS JENSEN after 15 days of having my files, not even started or give me any updates about it. This is inacceptable and I should not be after her everyday to find out where shes at. Not impress and I should had listen to my relatives about their referals of taxes people. Very very upset customer that will not repeat. Obviously, I will start posting online reviews of my not finished bad experience with HR BLOCK, which by the way, I used in the past without any issues.

Where do I start?

Firstly, H&R Crock gave my February 11,2022 (at 5 p.m.) appointment, which I made a year prior, to a person who just walked into the building, sans appointment. I was informed to leave my tax materials and return at a later date. Appointments are often difficult for me to make, considering the fact that I work unusual hours at a job 35 miles away from that particular office (5817 South Archer Avenue, Chicago, IL).

Secondly, my taxes were finally prepared by one Sharon Miles at said office. She refused to acknowledge the more-then-$13,000 in medical, dental, and government debt expenses I accrued in 2021. A year ago, she promised that I would receive every penny of those exemptions back. Make a promise, keep a promise, right? Thanks to her, my refund dwindled, while my fees skyrocketed.

Thirdly, I was manipulated, by Mrs. Miles, into purchasing their absolutely-worthless, highly-expensive Peace of Mind service. What Peace of Mind? All I received were endless e-mails and texts, as well as additional debt on the credit card I used to pay for this insufferable service.

Fourthly, the home office downtown contacted me about an angry survey I left HRC regarding. The woman on the phone actually offered to redo my taxes, as a result. I never heard from a peep from that office again.

This year, I'm saving the headache and keeping more of my money with TurboTax.

Hi Ben to HR block over 20 years this year I lost my taxes the lady that worked there was rude I had to go back three times in order to get my taxes done then the manager had someone do it and said my taxes was free because of all the problems they had the receptionist apologized for the lady that worked there how rude she was so this year I'm going to someone else I'll never go back to HR Block again

Will never use HR Block again! I normally do my own taxes because they are as simple as they get! 1 W2! I used them this year to take advantage of the refund advance because I needed to pay up my daughters dentist bill. They charged me 390$ to do my SIMPLE taxes! 🤯 I understand the tax pros need to get paid but I did not have anything other than 1 W2. Then I get charged another 39.00 to use my refund to pay for my taxes (which is normal for most tax companies) I agreed to pay this crap yes because I needed the money asap. BUT instead of waiting until I got my federal return like most companies they took my entire state return and then will still need more money when my federal gets sent! I may have misunderstood but I was under the impression they were going to deduct the money for the fees and the loan repayment from my federal return! Because the state was sent first they took it all and now I still owe some! Stupid to me and will never use them again! I will wait patiently to get my full refund at 1 time and file my dang self!

I originally tried to get in touch with an online expert to do my taxes. She ignored my messages for 8 days and no update so i went in person to see a different tax rep. She told me she didn't know how to file anything but a w2 (I had a w2 and 1099 from doordash) but she would try. She seemed very confused during both forms and was very slow with the program and computer. She kept trying to call her husband for help. I noticed she tried to file for me a Schedule C Form which I did not need. I kept asking her why she was filing this but she said she needed to. She told me her husband will finish my taxes and she'd call me. She calls me and tells me the return amount and says I would owe HR block $355 to file! Insane! She told me the schedule c form was $200 to file. I again told her I don't need it she said I do. I told her i'd rather file with turbo tax and she said turbo tax is cheaper, but this would be "good business for her." I don't know if they get commissions or bonuses but that was very strange to me. I went to turbo tax and it costed me only $108 vs their $355 and the return amount was exactly the same despite me not using a schedule c form. Very interesting. Not necessarily blaming her for the price but I can't imagine people wanting to pay hundreds more? Also why do they employ "tax experts" who do not know how to file anything but a w2? (which is by the way literally just typing in boxes the same info that's on the paper)

I Unfortunately went to H&R Block after not having a number from last year that I needed to file on turbotax. I was given an estimate of 1265 federal and 249 state. I was told by the lady from h&r block that the estimate was 550 federal and 31 state. I asked about it, how I could be so far off. I was apologized to and told that the estimate was 1265 federal and 226 state. Then I was charged $190 to have them do it. When I asked why it was so much, I was told that the tax preparer that gave me bad information charged an additional $45 to file something so that I could receive more, and was told that I should be happy she did that. I still got more than $20 less on my state taxes than if I would have done it for free. I was told that it would cost $145 to file, and was charged $190. I will keep the number I need for next year. So that I can do them for free next year. The manager Vicky at the Fountain Valley store told me that I should be happy that they charged me more to get less. I don't quite understand, but never will I go to them for anything again.

The left hand online does not know what the right hand is doing or seeing (the brick and mortar,

I called several times for over 3 hours and got hung up on...

I had a major concerns while filling out my taxes. The major concern was that I am retired on a fixed income and my agi increased $30k. When I tried to efile, I was told that I had to upgrade the software before I could efile, so when I tried to upgrade, I was told the next upgrade wasn't until 2 weeks. WHAT is that all about? This is the first time in years that I owed state tax and the program wouldn't let me efile my state and the directions for mailing in the payment were very vague. As I told H&R Block, I don't know who developed this software but they should go back to Atari and work on a new "Pong" game.

Their Website is fine; but it stops there! My regular firm decided this year to go out of business (so sad, 15 years of great reliable service). I was in a hurry as I planned for a business trip overseas. Block was close to home, convenient plus I was in a hurry to get it done. After about 4 yours my taxes were done and everything submitted to FED & State. By the time I got home that day I had a few Emails from them; two telling me the FED & State had accepted the returns, burden lifted. By the time I was ready to leave for the trip I had received a number of Emails from them, mostly about how I rated the service. I sent back an Email stating the service rep. Met my expectations. Well it seems that was not enough as I kept getting forms to complete; how did I?, and would I questions. [DEL] key. To no avail continued to requests. I do NOT and will NOT recommend any business or services to any of my friends, if they have a bad experience it is suddenly your fault and peuff an angry friend. I can only suggest do not give them your Email.

The HRB in Derry NH is the worst. They made errors on my Tax Return with the State of Mass.and The IRs. They told me,its printed on their big green envelope they give you with your tax return "HRB will pay interest & penalties"if your audited. They ignored the copies of the Mass. DOR and IRS audit I sent them and no call back for months and finally they called me and said "They rejected my claim" and told me basically to get LOST! Hire someone else they are not a professional company and DO NOT stand behind their work, they are crooked BUMS and that's the nicest words I can use without swearing.
DONT TRUST THEM

My wife and I have been using H&R Block to prepare our annual returns for years. We had a steady preparer who was knowledgeable and efficient. She retired recently. Our tax situation is very simple normally but this year we had an unusual issue with a gift tax and wanted advice before we made a substantial gift to our son. We scheduled and appointment to discuss the issue in our local office back in July. When we showed up, the office was closed and no one answered the phone. We called Customer Service and got no help whatsoever. We made the gift and another appointment to file our returns early in March. The preparer we were assigned had no idea what forms needed to be filed to report the gift. She told us we would need to speak with a "Level 2" preparer. We made another appointment but soon received an e-mail on March 3rd from the Level 2 person who said she was "looking up for us" about the gift tax and would contact us when she had the answer. Now, as of April 14, we have heard nothing. Fortunately we hired a local CPA for about the same cost as H&R Block. We will NEVER go back to them. They deserve a zero review.

HR BLOCK WILL ROB YOU!
DO NOT BE FOOLED!
HR block advertised and I was led to believe that if I had less than three W2 forms, my fee would be $85.
I presented one W2 form with less than three months of work BUT HR block charged me $175.
I feel so taken advantage of that I cried afterwards

When I called H and R Block they told me to come in and file my taxes and they would cut me a check immediately after. Well that never happened. They tried to charge me double the price that they originally stated but I refused to pay it so they adjusted it. I dealt with Beth and she was very misleading to say the least. After all was said and done they gave me an Emerald Card and told me that's where the funds would go. Beth originally told me it would take a couple hours and then later she said it could take up to 24 hours. Well, it's been 24 hours and I still haven't seen a dollar. Beth also told me that she didn't know how much money would appear on my card when it did show up. She said it could be a couple hundred dollars or more. What's that all about? What kind of system do you have set in place where you can't tell me when my money is coming or how much would come? That's ridiculous. The whole reason I went to H and R Block was because I need the money right away. Now I'm stuck waiting and having no idea when my funds will arrive or how much it's going to be. I also thought I was getting back a couple grand more which really pissed me off because I swear they made a mistake and I would have gotten more back if I did it on my own. Mainly because of Beth and her sneaky misleading ways I had a terrible experience and I will never go back. I recommend for everyone else to do the same. Just go to Turbo Tax. It's free, easy and you get your money in a couple weeeks.

After going to H&R Block and due to their offer of a loan against my taxes up to $3,500 my loan was never accepted or processed after contacting customer service at least a dozen times I was hung up on put on hold for over an hour at least six times and I paid H&R Block $174 so I can get a loan the customer service is out of the Philippines call center and absolutely atrocious I would not recommend H&R Block to anyone

Small business owners are at the mercy of H&R Block. Do NOT TRUST THEM. Unauthorized use of our EIN and Social Security numbers from the Block Advisors 444 Skokie Blvd. Skokie, Illinois and also H&R Block at 8351 West Golf Road, Niles, Illinois *******, office "manager" named Yetta. IF YOU HAVE READ THIS, YOU HAVE BEEN WARNED.