H&R Block

I knew that I was late filing my taxes. So, when I went on their website and entered a bit of information, they told me that they would not be able to file before the deadline and that they would request an extension. They told me that they would contact me as soon as the extension was approved. I waited 5 days without any response. I then looked for an actual CPA to file my taxes. He also told me that I would need an extension. He filed it for me and I received the approval within a couple of hours. Needless to say: HRblovk never filed one. In my opinion, HRblovk wanted me to upload all my documents before doing anything because many customers would not want to go through the hassle of uploading all documents again with someone else when they realize that HRblock is dragging their feet. I will never consider them again.

I'm sure NOT all H&R Block centers are the same, and some MIGHT actually be good. However, my experience was ANYTHING but good!

Specifically, the 487 Baltimore Pike location in Springfield Pennsylvania. As much as I would like to provide the specific name of the analyst, I had the unfortunate circumstance to be "assigned", I won't. However, his titled of "Senior" Tax Analyst was anything but accurate (small clue there). As for being professional, I doubt he could spell it, and surely doesn't know the definition of the word. In fact, he was downright rude.
As many of the other reviews point out, overall, this franchise model is highly unorganized, has had serious regulatory issues, and in this specific location, (487 Baltimore Pike, Springfield PA), they have zero consideration for your time, and in my case, were downright rude and unprofessional.

Do yourself a HUGE favor – go somewhere else, and if you do decide to give H&R block a chance – go to a different location then 487 Baltimore Pike in Springfield PA – and if you do end up there – don't use the "long time" senior tax analyst – you will be sorry!

They made a mistake on my tax and when i told them they said to wait for the reassesment and if the govt refunds me they will give back the money i paid them. I gave them all the papers and they wont accept their mistake and even threaten that they will write the government to take back the money that i got from my tax refund. They gave me a hard time and they stressed me alot. The office was located at centenial plaza in des sources but now its close so i had to go farther to find them, just in return to give me alot of stress. Very awful.

This place is a freaking joke that's all I'm going to say I have done my own taxes for years and I decided to come here because I had sold my house so I am a little overwhelmed this year with documents. After over an hour of this idiot inputting my information into the computer told me I owe $623 for the taxes and I owe the IRS $3,000. LOL I immediately left went home did my own taxes with TurboTax and did not owe anything. These idiots take the basic deductions do not ask any questions do not help you save any money regardless of what their advertisements say they are a piece of s*** do not go there do not waste your money do not waste your time go to a real tax preparer or do your taxes yourself.

When I went to H&R Block I spent lot of attention to details, and he took my numbers seriously and I had the impression that they were have a wide knowledge of tax concepts and very practical of what they were doing, plus the fees were reasonable. I will always use their service again because I had a peace of mind with their service.

Filed 3/24/22 with tax pro Jerilynn Harris. Received notice that I was all set sit back, checks on the way. 5/11/22 talked with Eugenia she gave me a case number, said technical error and someone will call me with in 3 to 5 days. 5/24/22 called *******625, got Jeanette she transferred me to escalation, disconnected. Called back *******625 got Anthony, he trsf me to escalation. Got Kathleen in retail escalation, said she could not help sent me to Dominique at *******639, Dominique said her system froze, then she hung up on me. Dialed *******639, got Leslie, she transferred me to Alec at *******334. He is in retail, said he could not help and sent me to Mikalah at *******288. She was very helpful. 45 minutes later, she sent me to Jennings at *******128. It has now been over 2 hours and no resolution.

H&R Block charged me $600 to file my taxes at the office. $600. It only took about an hour or so. I was told the service would cost around $80-120. Absolutely unreal. This place is a scam.

It's a complete ripoff to tell customers after the fact that they're denied the refund advance. Why couldn't my tax preparer tell me before she submitted my return. I know why, because yall know people would get up and walk out especially with the insane amount yall charge to file people's taxes. That's bad and shady business smfh. You wouldn't buy a car before test driving it right? Same exact concept. I've already reached out to my state's Attorney General about this.
There needs to be a law passed to protect consumers from shady practices like this. I'm NEVER using hr block to file my taxes again.

Lie to you about everything hidden charges and no number for you to call corporate office just some answering service in some state who is not going to help you and if you are lucky enough to get a call back from some jackass that claims to be a manager they tell you they will pass along the information to corporate yet can't give you a phone number or email address. USE ANY OTHER COMPANY JACKSON HEWITT TURBOTAX NOT H@R rip you off thieves $#*! H&R low life scum of the earth waste of sperm $#*! holes. Their daddy should of jac off instead of $#*!ing their mommy

I was greeted by smiling lady at front desk. Even through a mask, I could see it in her eyes and hear it in her voice. My tax expert knew what he was doing and I am satisfied with my return.
However, in the 1.5 hours I was there I witnessed the (I was told) office manager walk around, issueing orders in a very rude manner, not caring who heard her, interrupting my tax person while I was there.
Then she began arguing with someone saying "I can't do that," "do, this," "I want this." etc. to numerous people. Then she'djust walked away, no explanation, just loud rudeness. My tax expert apologized profusely in a low voice so she couldn't hear I assume. He said a lot of things weren't right this year, in terms of management. Yet I felt totally at ease with him doing my return and I've already received and spent my refund. I sure hope this manager is fired for her embarassing, unprofessional behavior. Or if my guy goes to work in a different office, I will follow him.

Disgusting service Spent 15 minutes with the manager Janice Who proceeded to copy and paste my tax return from five years ago did not listen to me at all did not claim f**k all I earn more money this year than I did last year and I got Less back $184 for what? She then proceeded to put my tax return into an old bank account that I had five years ago so they returned it and I'm waiting for them to send it back out been waiting almost 3 weeks now disgusting service don't ever go to H&R Block in Byford

First year filing with hr block 2024 and Filed a perfect return only to be denied a refund advance for poor credit performance from a new company?

Also had to guide the lady on how to use her own computer as if I was her first hoping I don't get hit with any hidden fees I keep hearing about it I was gone wait the 21 days for a return I would rather do it on my own then to pay someone $380 bucks to ask a couple questions don't recommend especially there refund on there so called Emrald and spruce card it's all bs go to Jackson Hewitt or turbo tax instead

They are just horrible! After being very quick to introduce me to all of the "premium features" that they have including "Peace of mind" and then take my money promptly with a sentence "No refund" in the receipt, I was never able to hear back from the "tax pro" who prepared my case, and when I called to inquire, the "supporters" said that they do not have my records in the system and responded with a "I don't care", hypocritical attitude. The conversation then ended with "your case has been escalated; wait 3-5 business days to hear back either by phone or emails". Anyone who went through similar stuff knows that this could be forever. I just realized what a "peace of mind" waste of money that I just threw out of the window working with them. Such a bad business! Here's a piece of advice: you either do it well or don't do it if you want people's money! Instead of trying to get as many customers as possible just so that you don't have time to take good care of a bunch of them, scale back and treat your customers like humans; not cows from which you milk quick money!

I came in Toronto, Jane street and Finch avenue office at!2noon Monday 10 April to do 2 tax returns mine and my disabled mother
Was as told I need a "power of attorney" to do my mothers return.
I contract CRA this is false information. All that is required is government ID a consent form standard stuff. For a tax return.
**All that is required is photo ID and a consent form from my mother NOT a power of attorney
These people are incompetent, want to be lawyer and do not know Canadian law.
Thank god I did not do business with H&R Block, RUN AWAY

I dont have a complicated return I go to H& R Block. Past couple of years have been goin to then same guy,
He has always been very nice and peofesional. This year he was imipatient and rude and ended uo charging me $500. He didnt do a good job I ended up having to pay.

Worst experience ever with any company. Late filing, refused to pay late fees, terrible communication, did not answer call, no appeal process. Do not use

I have been using H&R Block for over 20 years and never had an issue. This year however, I do not have anything good to say about their services. My refund check was missing, which should not have been since I requested direct deposit and NOT a paper check. I called H&R Block 3 times to speak with the woman that did my taxes, the receptionist was being extremely rude on the phone when I was explaining to her that my check was missing, she was making assumptions and giving me wrong information. Finally after 3 phone calls I left a DM for the tax woman, my email started politely and professionally her reply was rude and extremely unprofessional. All I simply wanted to know was when the paper check was mailed so I knew not to contact the IRS to start an investigation, of course that really pissed off H&R Block and after that I never heard back from her asking if she could help or if I received the paper check. I finally did receive the paper check, which helps me pay my bills. I DO NOT RECOMMEND H&R BLOCK THEY ARE UNPROFESSIONAL and extremely rude find yourself another way to do your taxes,

My 1st appt. Was with Don who told me 3 times to take off my mask... I said "no". Then, he told me I needed my agi from 2020? Why not tell me this before appt. And couldn't we get this online instead of sending me home? Anyway. 2nd. Appt with a woman a week later, I only needed my state done. I was on time and she was on her lunch break and ate her lunch the whole time my taxes were being done by her. I have no idea if my taxes are done right or not -for 65.00... just for state? Wow. I will never go there again. This was (coalmine n pierce office)