I was greeted by smiling lady at front desk. Even through a mask, I could see it in her eyes and hear it in her voice. My tax expert knew what he was doing and I am satisfied with my return.
However, in the 1.5 hours I was there I witnessed the (I was told) office manager walk around, issueing orders in a very rude manner, not caring who heard her, interrupting my tax person while I was there.
Then she began arguing with someone saying "I can't do that," "do, this," "I want this." etc. to numerous people. Then she'djust walked away, no explanation, just loud rudeness. My tax expert apologized profusely in a low voice so she couldn't hear I assume. He said a lot of things weren't right this year, in terms of management. Yet I felt totally at ease with him doing my return and I've already received and spent my refund. I sure hope this manager is fired for her embarassing, unprofessional behavior. Or if my guy goes to work in a different office, I will follow him.