H&R Block

I had my tax return completed in early January. Federal and Illinois State IRS began accepting on January 23,2023. After a few days I inquired about why my taxes had not been sent to the IRS. My tax expert said she would be sending it. After waiting again, I called the main phone line for the company and was told that my return was being audited. I then realized that I was confused if this was an H&R Block audit or IRS. I called back and the representative said IRS. Something sounded fishy with the story. So I recontacted my tax preparer and she said that there was actually an issue in the company switching between an old system and new system. I was lied to by H&R and my taxes weren't being audited by the IRS, but rather H&R Block messed up. My tax preparer said she would send my state return in but it is now February 6,2023 and hasn't been sent in. Don't trust a company that will lie to you when dealing with your money. H&R has lost my business.

I have used H & R Block software for many years. In the past I paid for the program and downloaded it to my computer. This year the program was installed and it wasn't until I finished my taxes that I was asked to pay for the software. I purchased the deluxe program which included one state return free. When the price came up I was charged an extra $36.99 for the state return. I tried to delete the charge and got a message that if I did not pay the charge I would lose my state information. A crooked and sneaky way to do business.

Linda Gibson

H&R Block has the worst costumer service. I was charged three times and its been 5 weeks and still have not returned my money back. I have called, talked to different people and they dont know how to help and dont know what is going. Dont go to this place is the worst...

Been using H&R Block Tax Software for years. This year for 2021 I downloaded software and the downloaded personnel info from 2020 and was shocked that I owed $390 before entering any financials. The chat function of Customer Service is a joke, after 45 minutes I uploaded return so they could review and mysteriously was disconnected.

I've used HR Block for years but no more! Advise you to walk away especially if paying for DIY program if you think you're protected from mistakes made by them. A glitch in software allowed an erroneous filling for education tax credit I wasn't entitled to in 2020 cost me in penalties and interest. Even though I had purchased the Deluxe program, they still refused to honor it even though I pointed out and asked why did the program allowed it to go through in 2020 without question but in 21 & 22 program disallowed this credit and wouldn't let me proceed. When asked why, the response was "we can't answer this"! So long HRB!

Forces you to use upgraded product which is overkill for the tax functions you are performing. Doesn't always remember or autofill previous years information, which is half the reason I use the platform.

Upgrades me to a "Pro" which slows process downa nd has someone review my taxes for an additional $90 because I had one short term sale of a stock. This is a very simple transaction which shouldn't require a tax professional to file my taxes.

We've been going to the H&R Block in Somerville, NJ for years to do our taxes but our last experience with them left us angry and disappointed. They guarantee our taxes would be filed accurately, however, when the IRS indicated we filed an item incorrectly and need to pay, H&R Block was unresponsive to the numerous follow ups we made. So unprofessional and do not own up to their mistake. We will never use H&R Block again.

We went to office in York Pennsylvania. We just needed to refile with an amendment. We dropped or tax return and additional info off to Mary (Kate) last Sat. With a pickup date this Sat. When we got there no one had even looked at our taxes we said we would come back in an hour but we no sooner left then Mary called to say she needed additional papers.We stopped by picked up our stuff and are doing it ourselves. DO NOT RECCOMEND!

I never had a bad experience like I did with H&R Block getting my tax done, it took literally 3 hours only to find out the little that I was getting back, well the little went to them.
The excessive prices are ridiculous charges was robbery, would never go there again, went and got my text done in the past (2004), and just thought I would try them again for 2019, the worse mistake ever I will never recommend not get my text done there again.

For the past 25 years I have used H&R. I've never received a break for being loyal in fact the fees for filing with them go up every year. I've always done the emerald advance but this year an elderly lady kept putting my info incorrectly. I even pointed it out nicely and was told by her she was doing it correct. THEY changed my email address because the lady wasn't putting it in correctly so I could verify I am who I am ( sitting in front of her with my id pay stubs etc). I do not know the email address that someone she called for help gave me. I have been upset with them for awhile now but I am loyal so I stayed then I got to thinking about the phone call I received from the manager one time because I gave the lady that did my taxes a good review but when the question was about if the price was fair I said no. Apparently that sparked a reason to get a call from a manager advising me that my survey affects the lady that did my taxes and I shouldn't have done that. I thought about how every year my fee for filing goes up. I thought about making an appointment and when I arrive they can't find my info from last year and how I get to watch people with later appointments get seen before me. I thought of a lot of things and this year when I filed I DID NOT use H&R and got a better refund so now I can't help but wonder how much a refund they have screwed me out if for 25 years?! I will not ever go back to H&R ever again

I've been with them in Maui for the past 20 years and never felt comfortable with them. For the past 2 years they have made so many mistakes not only with my Federal and Hawaii taxes but also my Excise tax. And of course these offices send me letters of wrong payments, late payments and fines to deal with. I, in turn send this documents off to H&R Block on Vinyard St. Waiuku, and even after scanning all the documents and calling them they never respond or deal with all the problems. They know they screwed up, and I have to deal with it. They just want me to go away.

Although i was able to export the previous return, assuming I could import into the 2021 Business on another computer I receive the error message, the H&R software is not installed on the selected folder, try selecting folder where software is installed. Why would you not allow for an export\import option or even better, the individual software saves the return as Txx (T XX-Year). Why not apply this logic to the business software? Terrible mobility and the last year i will every use H&R Block software.

First of all i have been doing my taxes with h&r block for over three years if not longer. On march 13th of 2023 i filed my taxes as i always did,on march 30 i called the office to see where is my taxes that were paid to be electronic send to our bank account.for some reason it was over the 21 days of our deposit of our taxes to be deposit,so i decided to contact our agency. We learned that it had not be sent to the IRS. Once this was brought to our attention i was directed to the supervisor,who in turned to offer me 25.00 inconvenience refund at which time its my family springbreak,and we were looking to go to North Carolina trip which now will not happen due to their era.family that was disappointed and missed the sprinbreak vacation the Taylors family

I Have been using them for 9 years. After 2020 my taxes were withheld when I called them to ask what was going on. They got an attitude and refused to answer me. They had no problem taking their fees out of my state refund while my federal was being withheld. Not to mention they don't give any discounts or incentives to long term clients. Being a single self employed mother I find it absolutely ridiculous that their fees jump around so much. Paying 553.00 to have them done in 2020, And last year 520.00. So this year I decided to go with a program of those of low income to see my refund. They make a big deal to advertise maximizing your refund. When in reality they can give you the same amount you can get from free programs. This is not to mention. The people working on your taxes are those who are retired or needing extra money. Needless to say I've gone through so many who have worked there, And most of them don't look like they have the mind to be doing taxes. They constantly ask others for help. Definitely not somebody that I would be paying so much money for with little professionalism. I make sure everything is organized and written all out. All They're doing is putting it in the computer. So my question is why are they charging so much when there's nothing special they're doing.

Although this system that H&R Block has created has the ability to work seamlessly and without problems, they chose to design it in a way that you cant get through it without added costs to you. They so "conveniently" place the option to receive help by paying more right at the exact moment you encounter issues trying to finish your return. Want to talk to a virtual assistant to help get you over that problem your having? That will be 9.99. Oh lucky you, your promised to receive assistance in roughly 13 minutes although the countdown calculator shows you as customer number 99. Then once you've waited 40 min and are at number 37, you lose connection and have to start over again. Now your wait is only 11 minutes, but you still end up being customer number 99, except this time, the connection is lost at some point in the 60's. So then you reluctantly try to finish your return again only to be sent down the same rabbit hole to "fix" a problem they found, but by clicking on "fix the problem", it leads you right back around to where you started which in turn makes it impossible for you to file your return and only allows you to "print and mail which could result in an IRS audit" according to a warning op up. Ahhh but then, alas, you are offered the services of the "pro" who will take it from here and make sure your return is done correctly. The cost? Only 9.99 more plus tax.
Why doesn't H&R Block just offer the services at the "pro amount" to begin and stop advertising free or 19.99 filing costs? This would save everyone time and frustration.

I've been banned from H and R Block on their Facebook page for 5 yrs now since I wrote a review of my experience at their Lake Geneva WI office. In a nutshell, I was quoted a price of $125 to do my taxes and when it came time to pay I was charged $425. I was treated extremely rudely when I was questioning as to why the price had changed, I paid it so my taxes would be filed on time but felt sick to my stomach about the situation so I did call corporate and was treated badly in that conversation as well. The whole experience was awful and to this day I warn people about this company.

HR Block adds paywalls to force to upgrade to unnecessary services. It alleged the need for a Schedule B form due to a $20 dividend income (when the need according to the IRS is for +1500 in dividend income) and for a Medicaid form that was only required for +250k income which was not the case. Without upgrading (a cost that ended up to be +16 for federal and 50 for state) it would not allow me to file taxes online (even having already a paid version). I tried contacting customer support both online through chat and over the phone and they knew nothing about tax requirements and were not able to bypass the system. Once I finally gave up and agreed to pay more (as I already had spent hours filling the returns) - the requirement for those forms magically disappeared and I was not required to fill any additional form and was good to fill online. This is a SCAM - introducing false information to force unnecessary upgrades to the service, should be fined and regulated.

I been with hr block for 20 years and this year I went into Parksville one and no drops offs as there is one person in there and I go to quilicum no drop offs. I guess no more business from me. I'm going to some else. This is very disappointing. They had no notes on the door for no drop offs nothing. No more business from me. So mad.