Pablo F.

HR Block adds paywalls to force to upgrade to unnecessary services. It alleged the need for a Schedule B form due to a $20 dividend income (when the need according to the IRS is for +1500 in dividend income) and for a Medicaid form that was only required for +250k income which was not the case. Without upgrading (a cost that ended up to be +16 for federal and 50 for state) it would not allow me to file taxes online (even having already a paid version). I tried contacting customer support both online through chat and over the phone and they knew nothing about tax requirements and were not able to bypass the system. Once I finally gave up and agreed to pay more (as I already had spent hours filling the returns) - the requirement for those forms magically disappeared and I was not required to fill any additional form and was good to fill online. This is a SCAM - introducing false information to force unnecessary upgrades to the service, should be fined and regulated.