HoWigs

I'm writing this review so that no one else falsl into the same trap that I did.

I was interested in buying a wig so I started checking online suppliers. I was shocked at the number of horrible experiences people had and all of the bad reviews regarding customer service and return policies. I decided NOT to purchase anything as expensive and personal as a wig online when I found HOwigs.com. I spent hours reading their customer reviews and was amazed that not a single person had written about a negative experience. That, in itself, should have been a red flag. I decided this was the company I wanted to deal with and I ordered not one, but THREE wigs!

When they arrived, I was disappointed in the quality of all of them but decided that it wasn't worth the hassle of trying to return two of them. I rationalized that I could wear them on vacation, to parties etc. However, the most expensive of the three (225 pounds) was totally unacceptable. It was bright red instead of dark brown. When I inquired about exchanging it, I was told that it was a custom wig and that frequently the color that they show on the internet is not actually the color a person receives. I was told I could reorder another one and try to get a better color match! After exchanging several emails with Celia in Customer Service, I decided to give up and swallow the loss. However, there are several things anyone who is considering ordering from this company should know.

First of all, they are NOT located in England as their website would lead one to believe. They may have an order center there but all of the products are shipped from China.

Secondly, you will NEVER see a negative review on their website because the lengthy one that I wrote was never posted. Therefore, if you order from them and are dissatisfied you have no recourse.

Thirdly, their refund and return policy is NOT as it appears. If you read the first three paragraphs, you'll be left with the impression that customer satisfaction is their top priority and they will do whatever it takes to make sure you are happy. This is NOT the case. If you go all the way down to the bottom of the page and read the section on Cancellations, you'll learn that it is impossible to return or exchange a "custom wig". The problem is that when you place your order, no where is it stated whether or not the wig is "custom."

Their last offer to me was 15 Euro which was such an insult I never even responded. If you are interested in ordering a wig online DO NOT under any circumstances consider ordering from HOwigs.com. They are not reputable or ethical and I can say that from my personal experience.