Great hair. Love the style. Looks exactly as it is on the site. Fits well. The layers are fun but this definitely looks like a wig.
Please believe me Howigs is a sham. Their website presents them as a UK distributor but they actually seem to be nothing more than a sweatshop based in Hong Kong selling cheap, inferior wigs. They also do not honour UK consumer guidelines. They have obviously paid to be on top of Google searches as a high ranking ad to get hits. The majority of the positive reviews here on Trustpilot appear fake - if you look carefully there are duplicate/similar comments and broken English.
A month ago my wife bought one as she is having chemotherapy treatment. She changed her mind within half an hour of ordering it and sent multiple follow up emails requesting a cancellation. Howig assistants replied back several times with emails such as this:
On 4 Oct 2019, at 09:25, "wigpayment AT gmail.com" wrote:
Hello,
I'm sorry that you insist on cancelling. Why not give us a chance to send you a perfect wig? The wig is one of our best sellers, we have got many good reviews about this wig, you may like it too. Now we decide to give you 15% discount and another similar style wig as gift.
Could you please consider again?
Best Regards
Maria
They ignored her repeated requests to cancel and dispatched the wig anyway. Now it has arrived Paypal has processed the payment. My wife has requested to return it straight away and is receiving emails like this:
On 9 Oct 2019, at 03:15, "wigpayment AT gmail.com" wrote:
Hello,
Thanks for your reply. I'm sorry that you insist on cancelling.
Now we decide to offer you 25% discount.
I have tried my best to fight more discount for you.
Hope you can keep the order and give us a chance to send you a perfect wig.
Wait for your kind reply.
Maria
We have sent 15 emails and I now have a PayPal dispute open. Each time Paypal has put Howig in their favour (a warning there also) so I have requested it reopened until we get a refund - so the fiasco is ongoing.
This whole purchase has been deeply distressing for my wife while she is going through breast cancer treatment. Howig doesn't care about her, they just want to ensure a sale goes through and keep your money. I don't want anyone to go through the same situation so please, please DO NOT BUY FROM THIS COMPANY.
Amazing wig available here. The wig has been a boon. The wigs are so natural and nobody can make out that it is a wig. Unbelievable! God bless them.
I wish I had seen these reviews before I ordered. Omg what I got looked like a cheap costume dress up wig. The biggest scammers
First purchase was a success! I love my wig. I chose it and it is marvelous! It fits to me. Really pleased by their services.
I am pretty happy with my purchase and will try probably a different style next time. I love it. I suggest everyone to try out.
THANKS HOWIGS FOR THIS WIG STYLE, NEVER HAD SO MANY COMPLIMENTS ON MY HAIR,,, YES MY HAIR, THATS HOW IT FEEL SASSY AND CUTE. THIS WAY... MY HUSBAND LOVES MY LOOK ALSO... THANKS AGAIN...
This is my first wig and I love it! Super cute style that fits perfectly without worry. My only wish is that it came in more colors.
I really like it. Had to have it thinned out, too thick on the sides. I find it heavy for me, I have a small head. Overall it's a very nice wig.
Bad bad wigs no customer service and you'll loose very big money. Not real hair at all! Bad bad company. Keep away
I love the two wigs I ordered. They were exactly as ordered and delivered promptly. I would definitely use your company again!
The wig I received did not look anything like the wig I ordered.
They told me to get it cut. I wanted to return it for a different one.
No luck.
I had to return the wig of color was not what I wanted, but the company was great and I certainly will use them again!
I have worn this wig for 4 years now and I would never change it for another style... Everytime I wear it I get a lot of compliments...!
DO NOT ORDER FROM HO WIGS. NOTHING BUT A SCAM. WIGS ARE NOT HUMAN HAIR AS ADVERTISED. THEY ARE POORLY MADE AND COLORS ARE NOT WHAT YOU ORDER. CUSTOMER SERVICE IS A JOKE.
I love this wig! I ordered it, and I've gotten so many compliments on the color and style of this wig. I may order another one soon!
Great wig for the price
I love this wig. The only thing is that I wish that I could order it in a smaller cap size.
I would rate this wig 5 stars fits nicely looks nice and fills like real hair. I would recommend this wig to anyone looking for this wig style.
Answer: I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal. Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start). Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.
Answer: Been trying since Nov 2019 to return my wig & won't send return label. Keep offering to lower purchase price to keep. Paid $65 and only offering to refund $25 even though I followed return policy. Still have not received my refund. Company is a scam
Answer: Receiver: Mr. Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: 230011
Answer: I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
HoWigs has a rating of 3.1 stars from 285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HoWigs most frequently mention many compliments, customer service and real hair. HoWigs ranks 6th among Wigs sites.